Lean and Special Projects

The Lean and Special Projects desk drives the University’s effort to improve operating efficiency by reducing time, motion and money. Lean is achieved by continuous evaluation, fine-tuning and feedback and often works in tandem with the University’s service excellence culture. The desk also supports the Office of Administration by working behind the scenes to help bring a number of special projects to fruition. For additional information, email lean@utdallas.edu.

Service Excellence

Customer Service at UT Dallas: Creating a Culture of Caring

To achieve the University's mission of Tier One status, UT Dallas must recruit and retain the best and brightest students, faculty and staff, and it must demonstrate the University's partnership role in the community.

The customer's experience can provide the determining factor in one's decision to work/study at UT Dallas or can create a visitor's lasting impression of the University.

Each member of the university community is a stakeholder in the future of UT Dallas.

Customer Service Model

Incorporate the Customer Service Principles into how you welcome people, deliver service, transition people to other departments, provide adequate resources and complete your service.

The best way to measure our customer's experience is by answering the following question: Have we provided reliable,assuring, tangible, empathic, responsive and timely service?

UT Dallas Customer Service News:

News Center: An Extra Helping: Food Drive
Bulletin Winter/Spring 2010

Customer Service Guiding Principles

Our customers are students and their families, faculty, staff, alumni and the community.


  • Integrity
  • Innovation
  • Stewardship
  • Commitment
  • Results

Integrity – We will honor the highest level of business ethics. We will go the extra mile. We are professional in our actions. We have pride in our accomplishments, and at the end of the day, we know we have done our best.

Innovation – We are creative problem solvers. We share ideas. As a community, we are united in meeting the needs of our customers so the end result is a lasting positive impression.

Stewardship – We are using our skills and resources wisely. Together we are building a "Customer First" culture with a clear understanding that our customers are the future of the University.

Commitment – Customer service at UT Dallas is a continual process of improving our services. It is team work and utilizing technology and resources as it evolves. It is asking ourselves: At the end of the day, did we create a lasting impression with our customers?

Results - We Can Do It! – We are positive, confident, friendly and caring. We have ownership in the success of UT Dallas.

If you want more information regarding our Customer Service Certification Training visit the Human Resources' Service Excellence webpage.