FAQs: Frequently-Asked Questions

The Bursar’s Office is located on the second floor of the Student Services Building, SSB 2.300

9 a.m. - 6 p.m. Monday - Thursday
9 a.m. - 5 p.m. Friday

Any changes to our office hours will be posted under the Announcements section of the Bursar home page.

The Bursar Office uses your UT Dallas email address as our primary method of communication with you. You are responsible for the information sent to your UTD email. It is important to regularly check your University email account to avoid missing essential information, such as

• Payment deadline reminders
• Electronic bill notifications
• Electronic Funds Transfer (EFT) refund notifications
• Scheduled payment reminders
• EZPAY downtime announcements

We will also generate automated phone calls to remind students of imminent deadlines.

For assistance with your UT Dallas email account, contact the Information Resources Help Desk at (972) 883-2911 or assist@utdallas.edu.

Students may also contact us at (972) 883-2612 or bursarsoffice@utdallas.edu with questions regarding their student accounts.

The Bursar Office uses holds for many reasons. Please visit our webpage on holds for more information. Students may also contact us at (972) 883-2612 or bursarsoffice@utdallas.edu with questions regarding their student accounts. Please use your UT Dallas email account when corresponding with us.

If you were dropped from your classes, the Bursar Office did not receive payment for your tuition by the payment deadline. For assistance, contact the staff at (972) 883-2612.

Email the Office of the Registrar from your UT Dallas email address. The Bursar Office cannot reinstate you into your classes. Payment is due the day you are reinstated.

You received a form because your higher education expenses may be eligible for federal tax benefits. Our records show that you were enrolled in courses at the University, which were paid for in the tax year in question. UT Dallas uses the “paid” tax reporting method, which means the University will produce a 1098-T tax form based on the amount of paid qualified tuition and fees.

Whether or not you may take advantage of these tax credits depends upon your individual facts and circumstances. The University cannot provide tax advice, so you may want to consult the IRS or a tax professional to find out more about the credits and your eligibility. For more information, visit

• IRS Publication 970 - Tax Benefits for Higher Education
• U.S. Department of Education
• IRS Form 8863 to claim education tax credits

1098-T forms will be generated for students who have a valid Taxpayer Identification Number (TIN) or Social Security Number (SSN) on file with the Bursar’s Office and who have paid tuition and fee expenses in the tax year in question. If you do not have a TIN or SSN on file with the University, a 1098-T form will not automatically be generated for you. If you would like to obtain a 1098-T form, you will need to fill out IRS Form W-9S and submit it to the Bursar Office.

• Go to 1098-t.com.
• Click on "Access my record" in the left menu.
• Enter your Social Security Number and your last name, and click "Login."
• Enter your first name and date of birth and click "Next."
• Enter the four-digit PIN number you selecte; re-enter PIN to confirm.
• Enter your mother's maiden name and click "Finish." A page showing your name, address and other personal information will be displayed.
• If you are enrolled in more than one school, select the year and school for which you would like to get the 1098-T form.
• Print information from two links: "View my 1098-T tax form" and "View my financial information."

Forms will be mailed to your permanent address on record at UT Dallas by January 31 each year. Log in to Galaxy and view “home” in Orion Student Center to verify your address. You can also elect to receive your form electronically.

In certain situations, a 1098-T may not have been generated for you:

• If you were on full scholarship, a 1098-T will not be generated. Some examples include research assistants/teaching assistants (RA/TAs), McDermott Scholars, AES Scholars, National Merit Scholars and those with full grants.
• If payments for qualified tuition and fees were not received in the current tax year, those amounts will not be reflected on the current 1098-T. When reviewing your records, please take into consideration actual payment dates.
• If a valid Social Security Number (SSN) is not on file with the University. To update your SSN, complete the IRS Form W-9S. Forms may be submitted at the Bursar Office.

If these situations do not apply to you, a 1098-T should have been generated and mailed to your permanent address listed in Galaxy. For assistance, contact the Bursar Office at (972) 883-2363.

The UT Dallas Bursar Office does not mail bills for tuition, fees and other charges. Statements are sent electronically and are displayed in students’ EZPAY accounts. An email notification is sent to the students' UTD email address when a new statement is generated. Students are responsible for making their tuition and fee payment by the payment deadline stated in the Academic Calendar even if they do not receive a bill.

Billing statements are available under the statements tab in EZPAY. Your course schedule is available in Orion under the View My Schedule tab. In most cases, these two items serve as a billing statement. If a current statement is not listed, please contact us.

No. Tuition and fees are charged based on semester credit hours, not by specific class.

Students who are expecting to receive scholarships or financial aid may receive a payment reminder by phone or email if their scholarship or financial aid has not yet been applied to their student account and a balance remains. If you receive a payment reminder, you should contact the appropriate office immediately, or you may be responsible for payment by the deadline(s) stated in the Academic Calendar.

Students who have filled out the Free Application for Federal Student Aid (FAFSA), should contact the Financial Aid Office to make sure all of the necessary paperwork has been completed and to confirm their eligibility for an extended payment deadline.

If you are a research assistant or a teaching assistant whose tuition is supposed to be paid by your department, yet you received a payment reminder from the Bursar Office, there may have been an error and/or delay in processing your paperwork. Please contact your department to confirm that all appropriate paperwork has been submitted to the Financial Aid Office. If there is a dispute with your department, it is important to contact with the Bursar Office, so we are made aware of your situation.

Effective July 14, 2003, the University implemented a policy regarding the acceptance of credit card payments for tuition and fees. This policy includes

• Visa-branded credit cards are not accepted for tuition and mandatory fee payments.
• Discover, American Express and Master Card are accepted through EZPAY, which will charge your account a convenience fee of 1.90% of the total payment amount.
• Students and authorized users are able to make payments directly from any checking or savings account by using the e-check option through EZPAY to avoid paying a convenience charge.

The Texas Education Code, Section 54.5011 allows the University to recover the direct costs charged to the University by the credit card company. The rate is based on an estimate of those direct costs. At this percentage rate, the University will continue to pay for a portion of the cost of accepting credit cards.

Yes. The Texas Education Code, Section 54.5011 was amended to authorize institutions of higher education to charge persons making payment by credit card a convenience charge to cover some of the cost.

The University was unable to negotiate a method of assessing an appropriate convenience charge to tuition and fee payments. Unlike the other brands of cards, Visa will not allow the University to assess a convenience charge that varies with the amount of the tuition and fee bill.

Many colleges and universities both within and outside of Texas have similar policies regarding the acceptance of credit cards.

In addition to accepting MasterCard, American Express and Discover credit cards through EZPAY subject to a 1.90% convenience fee, students and authorized users will be able to make payments directly from any checking or savings account by using e-check to avoid paying a convenience charge. (Note: The number on your debit card is not your bank account number.) The University will also continue to accept check payments by mail as well as cash and check payments at the Bursar Office. The University also offers two payment plans for tuition and fees.

The complicated credit card regulations are such that to charge a convenience fee for credit card transactions at the Bursar Office would also necessitate the same charge for payments made by cash or check.

The credit card policy only applies to payments made for tuition and fees through EZPAY. Other payments are not affected by this policy. Unlike tuition and fees, which are regulated by the Texas Legislature, other campus departments have the legal flexibility to set their prices to include recovery of all operating costs.

Payment for classes may be made online through EZPAY, in person, by mail or with a wire transfer.

No. We do not accept payments by phone. A list of payment options may be found at our payment options page.

The Bursar Office uses holds for many reasons. Please visit our webpage on holds for more information. Students may also contact us at (972) 883-2612 or bursarsoffice@utdallas.edu with questions regarding their student accounts. Please use your UT Dallas email account when corresponding with us.

UT Dallas has partnered with peerTransfer to provide international wire transfers at a savings to international students. Learn more by visiting our payment options page.

The University will accept a foreign demand draft if the draft is drawn on a U.S. bank and in U.S. currency. See our payment options page for information on alternate payment methods for international students.

If you do not know your Net ID or password, visit the NetID website or contact the Help Desk at assist@utdallas.edu or (972) 883-2911.

Checks should be made payable to The University of Texas at Dallas.

You are responsible for making your tuition and fee payment by the payment deadline stated in the Academic Calendar whether or not you receive a bill.

Arrangements to pay tuition in installments can be made online through EZPay. You must sign up online for each semester you want to pay by installments.

No. The bookstore is a separate entity from UT Dallas.

No. The Bursar Office does not take payments for rent at the Waterview Apartments, University Village or Residence Halls. Please contact the appropriate leasing office for your building for information on how to pay your rent.

Please call us at (972) 883-2612 to discuss your situation.

UT Dallas currently works with many third-party vendors and sponsors who pay tuition and fees on a student's behalf. Contact Cynthia Ladejo at (972) 883-4034 or CWL022000@utdallas.edu for more information.

The signed Texas Tomorrow card along with a form of identification must be brought to the Bursar Office.

Yes. Please contact Cynthia Ladejo at (972) 883-4034 or CWL022000@utdallas.edu.

Please contact the appropriate Financial Aid Office counselor to determine which steps need to be taken to ensure your funds are posted and your class registration is maintained. If your financial aid or scholarship will not post by the payment deadline, you must make alternative payment arrangements.

If your account has been sent to a collection agency, please contact the collection agency to arrange for payment. For questions, please contact Kevin Dillin at (972) 883-2601 or kmd018200@utdallas.edu.

Refunds vary depending on when classes were dropped, how many classes were dropped and how much you paid. For more information, see Refunds.

If you drop or withdraw from all your courses for the semester, you may be financially obligated to pay a percentage of your tuition and fees based on the Academic Calendar per Texas Education Code, Sec. 54.006.

A refund by Electronic Funds Transfer (EFT) is available to students who have created a refund profile through EZPay. Once a refund profile is created, all refunds will be deposited directly into your bank account within three to four business days after the refund is processed. If you no longer want EFT, you must delete your refund profile. It is students' responsibility to update their refund profiles and bank account information when it changes.

Students who have not signed up for EFT will have a check mailed to their mailing address approximately one week after the refund is requested. Please visit our refunds page for more information, including step-by-step directions for signing up for refunds in EZPay.

If your refund was sent to the wrong account number, your direct deposit information is outdated. Your banking information must be kept current at all times. When your banking information changes, be sure to also update your information on EZPay.

Refunds are typically processed the day after the credit balance is created, but during busy periods, such as at the beginning of a term, there may be a two- to three-day processing delay. Refunds may also be delayed if there is a hold on the student's account. See the Academic Calendar for major disbursement dates and refund processes for the refund timeline.

If it has been more than one week since your refund was processed and the funds have not been deposited into your bank account, please contact the Bursar Office so the issue can be researched.

The short-term loan is a payment plan that The University of Texas at Dallas offers to students enrolled in a full-term session for tuition and course-related fees. This payment plan will protect your classes from being dropped for non-payment.

Students can enroll in the short-term loan through the Campus Finances section under Self-Service in Orion by choosing “Enroll in Payment Plan” and following the instructions.

The short-term loan payment plan will only cover tuition and course-related fees.

Examples of fees not covered by the short-term loan include

• meal plans
• health insurance fees
• late fees
• parking and traffic tickets
• library fines

Yes. Students must enroll in the short-term loan option by the payment deadline of the regular session. Short-term loans will not be available after Census Day of the regular session.

If your tuition plan expires and you have been enrolled in classes during one of the last three semesters, you will be moved to the next tuition plan. For example, if you were enrolled under the fall 2009 tuition plan, you will be moved to the fall 2010 tuition plan. If you have not been enrolled in classes during one of the last three semesters, you will be enrolled under the current tuition plan.

Students who have not been enrolled for classes in one of the last three semesters will be enrolled in the current tuition plan.

As a Comet Connection member, you can lock in your tuition rate for five years from the time of your signed Comet Connection agreement. Visit the Comet Connection website for more information.

Supplemental designated tuition fees that appear on your account are part of the mandatory tuition. Certain schools on campus charge supplemental designated tuition to students who enroll in their classes.

If you are adding a class after your payment deadline has passed, the charge for that class is due in full the day you register for it. If you add a class to your schedule and do not pay on the same day, you will be assessed a $100 late fee.

The Office of the Registrar can help you with questions about establishing Texas residency for tuition purposes. You may contact the Office of the Registrar at (972) 883-2342 or records@utdallas.edu.

Mandatory fees, which are required of all students, are not charged separately. They are all factored into the consolidated tuition amount.

Tuition waivers and exemptions must be filed with the Financial Aid Office. A list of tuition waivers and exemptions can be found at College for All Texans.