2 p.m. - 4 p.m. Location: ROC 2.902
Each session is two hours in length and focuses on basic supervision and management skills. Participants completing all six modules will receive certificates of completion.
Module 4 – Conflict Resolution – Participants will learn about the nature of conflict, common approaches we adopt when in conflict and the importance of supervisors and managers taking appropriate action in response to workplace conflict. (January 17, 2013 – 2:00 PM to 4:PM)
- Understand and be able to define workplace conflict
- Review how we typically or traditionally respond in times of conflict
- Learn about five common approaches to conflict and assess your preferred approach to conflict
- Understand what supervisors and managers must do in order to respond effectively to workplace conflict.
Click Here to Register for Module 4
Terry Cartwright, 972-883-5328
Questions? Email me.