Enterprise Services Chief Technology Office
Cloud computing and its tenet of a hyper-automation has caused a disruptive shift in the Information Technology (IT) industry, and as a result has created a new operational model for Corporate Enterprises and their IT and IT Service Providers. This new methodology and model is a stark contrast to the existing enterprise models and their highly manual, elementally segmented, and disjointed IT management approaches. As Cloud operational models have formed in the pace of existing IT operational models, very concise best practices have been created to harness the layers of a reference Cloud operational model, including IaaS, PaaS, and SaaS. Each layer has a management base to enable it to operate, automate, and continually handle the technology life-cycle within its respective domain.
Cloud and its operational model requires the usage of IT Service Management (ITSM) best practices and processes. These processes have become the staple of visibility for enterprise businesses into IT operations –and include standard processes such as: Security Management, Service Level Agreements (SLAs), Configuration Management, Capacity Management, Event Management, and Continuity Management. Cloud operational models have instituted lightweight versions of these processes – allowing their clients and services to either use front-end service management functionality or for the cloud operational model itself to support engrained, lightweight ITSM services for multiple client usage. However, clients will have services that operate in the cloud and outside the cloud. As such, providers need to support the concept of operational model federation; with the ability to support client's needs in the various sourcing spaces they choose – and visibility/transparency across these spaces as necessary.
Cloud computing has intensified this need. As startups onboard to cloud, their visibility needs are less complex, since they are at the starting point of their maturity level. As they mature to become larger enterprises, their needs will increase – as will their need for IT controls. Mid-market players will expect a bit more and some additional engrained cloud ITSM functions, but at a cloud-oriented cadence and speed. This is natural as they perform less cloud ‘System Admin’ work and more business-relevant work for their services running on the cloud. Larger enterprises require an even higher level of visibility, therefore, they will expect similar functionality from their cloud services. Therefor, the problem of providing inter-operational model visibility and federation becomes of utmost importance. This innovation provides the methodology that allows a Cloud operational model with ingrained ITSM services to federate to non-cloud operational models for the purposes of Service coherency, visibility, client cross service federation, and provider cloud/non-cloud service package integration.
Darrel Thomas is an HP Fellow and member of the Enterprise Services Chief Technology Office, focusing on Strategic Pursuits and Cloud Computing Services Enablement. Thomas’ primary focus is the dual responsibility of collaborating with Enterprise Services portfolio, sales, solutioning, and account teams on applying service offerings to both sales/solutioning engagements, and in-flight client accounts. His additional responsibility is in the implementation of Cloud Computing services in ES for clients, focusing on HP’s cloud service offerings and the associated technology aspects – including Public, Private, Managed, and other cloud models. Key areas of concern are Cloud API, automation, cloud service management, and cloud-to-traditional federation/orchestration. Previously, Thomas had been the primary ES CTO architectural leader for the Enterprise Cloud Services Virtual Private Cloud (ECS-VPC) offering, and also is a member from of the Pan-HP Converged Cloud Architecture core team.
Since beginning his career at EDS, Thomas has held several roles with various responsibilities within the EDS/HP organizations. His more recent job experiences within HP has included chief technologist positions in the Datacenter Services and Global Hosting Services divisions. Thomas currently has several patents both awarded and pending and holds relationships within and outside of company organizations and professional affiliations. He also holds four Guinness World Records for the FIFA World Cup France 1998 website. Darrel Thomas completed his Computer Science degree at Millsaps College in Jackson, Mississippi.