Using Snap Surveys to Create a
Snap Online Survey

Create new survey

When first opening Snap Surveys, you will see a window that lists all of your surveys that you have prepared previously. To open an existing survey, you would double-click on the survey title. To create a new survey, click on the New Survey button.

The Survey Details window will now appear. In this window, you will fill out the Survey field (which always starts with ‘sn’), Title, and Publication Medium, and Style Template.

· Survey – This field is what designates the file name. (In our example above, the file name will be sn_custsurvey.mdf.)

· Title – This field allows for a long description of what the survey is.

· Publication Medium – Select from several types of publication mediums…

o Paper – Used to create print surveys.

o Web::Snap Online – Used to create online surveys published online using Snap Online.

o Web::HTML – Used to create online surveys published on website.

o Web::Framed HTML – Used to create online surveys published in a frame on a website.

o Email::Test – Used to create a survey within a text email message.

o Email::HTML – Used to create a survey within an email that uses HTML for advanced formatting.

This document will focus on the Web::Snap Online publication medium.

· Style Template – Allows user to select from a set of templates created by Snap Surveys.

Modes

Once you’ve created a new survey or opened an existing survey, you have three modes you can work in.

	Design Mode The Design Mode is used when setting up your survey. When opening or creating a new survey, by default, you are in the Design Mode. Common tasks done in the Design Mode: - Set up questions - Reorder questions - Edit question properties - Format the survey layout
	Style Mode The Style Mode is used to format the survey in the same way as the Design Mode; however, it is used to make modifications to larger parts of the survey. Common tasks done is the Style Mode: - Modify a selected style - Rename a style - Create new styles
	Data View Mode The Data View Mode is where you view responses to your survey. Common tasks done in the Data View Mode: - View response totals (counts or percentages) - Create reports

Survey Design & Development

Navigation

When creating questions in Snap Surveys, it will help you to remember the following:

· Press [Enter] to create a new question.

· Press [Tab] to create a new section within the question you are working on.

Question Styles

To select a different style of question to add to your survey, select from the Question Style dropdown menu.

A. Title – Large-type font, usually used for the title of a survey.

B. Subtitle – Medium-size font, smaller than title, larger than normal question text.

C. Multi Choice – Used to create multiple choice questions. (For information on creating multiple- and single-answer MC questions, please see the Question Options – Multiple/Single Answer section of this document.)

D. Other – Used to add an Other option to a Multi Choice question. Please note that in order to add the Other question, you have to first create a completely separate question, then change that question style to Other, at which time it will become part of the previous question.

E. Open Ended – Used for short answer and paragraph responses. (For information on adjusting the size of the response box, please see the Question Options – Box Size section of this document.)

F. Open First/Next – Used for a series of similar open-ended questions that fall under the same overall question heading. Please note that in order to add the Open Next question, you have to first create a completely separate question, then change the question type to Open Next, at which time it will become part of the previous question. Or simply hitting the [Tab] key creates another Open Next section for the question.

G. Grid First/Next – Used for a series of questions that have the same answer options. Many times these are used for asking a person’s opinion on something (i.e. Very Satisfied, Satisfied, Neutral, Unsatisfied, Very Unsatisfied).

Question Options

Response Type

For many of the question styles, you can change the response type by clicking on the Style Variable dropdown. From the dropdown, choose Response.

For Multi Choice and Grid questions, you have the option of Single and Multiple answers.

Multi Choice – Multiple – Respondent can choose more than one answer.

Multi Choice – Single – Respondent can only choose one answer.

For Open Ended questions, you have the option requiring that the respondent enters a Quantity, Literal, Date, or Time.

Quantity – requires a numeric response

Literal – allows the respondent to enter any combination of letter, numbers or symbols as a response

Date – requires a date response

Time – requires a specific time as a response

If the respondent enters information that does not match what is required, the respondent will receive an error message.

Columns

Columns can be used in Snap Surveys to organize your answer options. To do this, (while you have the question selected) click on the Style Variables dropdown and choose Columns.

Enter in the number of columns you want your answer options to be displayed in.

Box Size

Snap allows you to adjust the size of the answer box for open-ended questions (Open First/Next) and Other style questions. To do this, click the Style Variables dropdown and choose Boxes.

Adjust the width of the box by increasing the number in the Size field. To adjust the height of the box, press the Control key and the + key ([Control] + [+]).

Dropdown Boxes

For Multi Choice and Grid questions, you can very easily change the response layout into a dropdown box. To do this, click the Style Variables dropdown and choose Boxes.

While you have the question selected that you want to edit, click the “Drop-down” checkbox.

Required Responses

To make a question a required question so that the user cannot advance through the survey or submit the survey without answering that particular question or questions, right-click on the question, and choose Variable Properties.

In the Variable Properties window, select from the Must Answer dropdown, and choose Yes. Then click [OK].

Referencing

Snap Surveys allows you to reference a response from a previous question to be used in a subsequent question.

For example:

- Your first question would be “What did you order?”

- Your respondent would choose from a list of items.

- The next question would then ask “How much did you spend on [items selected in question 1]?”

To do this, you first need to do is set up your two questions. (Notice that we typed up the questions as normal, leaving a space where we want the responses from question 1 to be put in.)

The next thing to do is find out what the variable name for Question 1 is. Do this by right-clicking on Question 1 and choose Variable Properties.

At the top of the Variable Properties window, you will then see a field called Name. Write down what the value of that field is.

Click [OK] to close this window. Now, go back to Question 2, and right-click where you left the space for Question 1 responses to go.

Choose Insert >> Variable Field…

Now type in the variable name you wrote down from Question 1. Click [OK].


Now, when a respondent answers Question 1, those responses will now feed into Question 2.

Routing

Conditionally Ask Question

There are times in a survey when you want to ask a question only if the respondent answers a particular way on a previous question. In the example below, you’ll notice that we only want to ask Question 8 if the respondent chooses “No” to Question 7.

You can set this up by telling Snap to only ask Question 8 if the answer to Question 7 is “No”. To do this, you need to first find out the variable name for Question 7 and the response value entered by the respondent.

Right-click on Question 8, and choose Routing Rules.

Click [Add].

For Type, choose “Conditionally Ask Question”. Click [OK].

In the If field, type in the condition [Variable Name]=[Response Value]. Then click [OK].

Question 8 will now only be answered if the respondent chooses “No” as the answer for Question 7.

Page Layout

Page Breaks

Snap allows you to display your questions in groups and separate these groups using Page Breaks. To insert a page break, select the question you want to appear on the next page (after the page break), and from the Style Variables dropdown, choose Break.

Check the box labeled “Page Break”. This will put a page break above the selected question.

Style Templates

You can choose from several preset styles created by Snap Surveys by clicking on the Editions and Style Templates button . In the Style Templates section, click [Load], then choose the style you wish to use.

Quiz Options

Survey Type

You can change the Survey Type by double-clicking on the survey tab at the bottom of your survey window.

In the Define Edition window, choose the Publication Medium you wish to use. (For Snap Online surveys, you must choose Publication Medium: Web, then Snap Online.)

Page Background

To change the Page Background, go to File >> Page Setup. Under Section, choose Page. In the Page Style section, click on Colour or Picture to change those background elements.

Output Options

To choose your output option, go to File >> Page setup. Under Section, choose Output. You have the following options:

· Preview Only – Saves the survey and opens in a browser.

· Publish with preview – Saves the survey, packages the survey in an uploadable format, and opens the preview in browser.

· Publish without preview – Saves the survey and packages it in an uploadable format.

Responses

When a respondent enters completes your survey, Snap gives you two options on how to store the responses:

1. Email replies – Responses are emailed to you as text to an account you specify. This text information can then be imported into Snap.

2. Write to file – Responses are saved in one file that can then be downloaded and imported into Snap.

To specify how you want your responses stored, go to File >> Page Options, and under Section, choose Output. (Also notice that on this screen, you can specify what webpage to send the respondent to after submission.)

Publishing Your Survey

To publish (package) your survey, go to File >> Publish. Under Section, choose Output. Choose whether you want to Publish with Preview or Publish without Preview. Click [Publish].

This will package your survey into a compressed file that includes all settings, images, and supplemental files. This packaged file is then used to upload into Snap Online.