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UT Dallas - Budget and Finance Division

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Frequently Asked Questions: Refund

Refund

Why didn't I get a full refund for dropping all of my classes?
According to the Texas Education Code, Sec. 54.006, if you are still enrolled in classes on the first official class day of the semester, you are financially obligated for a percentage of your tuition and fees. When withdrawing from courses, please see the Academic Calendar for the prorated refund schedule.
How will I get my refund, will it be check or direct deposit?

Electronic Funds Transfer (EFT) is available to students who have created a refund profile through EZPay. Once a refund profile is created, all refunds will be deposited directly to your bank 3-4 business days after the refund is requested. If you no longer want EFT you must delete your refund profile. If you change your bank account, it is your responsibility to update your information.

If you do not sign up for EFT, your check will be mailed 3-4 business days after the refund is requested. Please visit our refunds page for more information.

Why did you send my refund to the wrong bank account?
If your refund was sent to the wrong account number, your direct deposit information is outdated. Your banking information must be kept current at all times. If you make a change, you must update your information on EZPay.
When will I receive my refund check?
Refunds are typically processed the day after the credit balance is created, but busy periods, such as the beginning of the term, may delay processing by a few days. Please see the Academic Calendar for major disbursement dates. After your refund has been processed, it will take two business days for a check to be printed, at which point you may pick it up at the Bursar's Office or request to have it mailed. If you have signed up for Electronic Funds Transfer to your bank or credit union, the refund will take two business days to transfer to your financial institution where there may be additional processing time. If it has been more than one week since your refund has been processed in our student system and you still haven't seen the money in your bank account, please contact the Bursar's Office so the problem can be identified.
Why wasn't I told I had a refund?
The University notifies students of refund checks and direct deposits via campus e-mail. If you have not received an e-mail in your UT Dallas account, please contact the Bursar's Office so the problem can be identified.