Student Health Center
Student Services Building 4.700
Phone: 972-883-2747
Fax: 972-883-2069

Business Hours
Monday-Thursday 9 am - 6 pm
Friday 8:30 am - 5 pm

Mailing Address
Student Health Center
800 W. Campbell Rd., SSB 43
Richardson, TX 75080

Insurance for Domestic Students

Filing Claims

Medical Claims

Make a photocopy of the original itemized bill. Keep this original receipt for your records. On the photocopy, clearly print the following:

  1. Your name and current address
  2. Your social security number or the 8 digit number you register for UT Dallas classes with.
  3. Date of birth
  4. Policy number: 2011-50-1

Mail this copy to:

United Healthcare Student Resources
PO Box 809025
Dallas TX  75380-9025

After you have submitted your claim to the insurance company and it has been processed, you will receive an Explanation of Benefits (EOB) from the United Healthcare Insurance Company. This is not a bill. Do not pay it. An EOB is an informative statement about your claim (bill) that has been processed. Keep this EOB for your records. 

You will then receive a bill from the provider for your remaining balance. The balance due on the bill from your provider should match your balance due listed on the EOB. If it does not match, phone the SHI Office at 972-883-2747 to schedule an appointment.

If you have questions regarding a claim and/or EOB, please contact the claims department at 1-888-344-6105 or call customer service at 1-800-767-0700. 

Prescription Claims

You have two options:

Present your ID card to the network pharmacy when the prescription is filled,  you will be responsible for paying the applicable copayments.  If you do not use a network pharmacy, you will be responsible for paying the full cost of the prescription.  OR

If you do not present your card, you will need to pay for the prescription and then submit a Prescription Reimbursement Form along with the paid receipt in order to be reimbursed.  Please note, starting Fall 2009, these claims are made through Medco and not United Healthcare.  If you do not use a network pharmacy, you will be responsible for paying the full cost of the prescription.  Here is how to submit a reimbursement form:

  1. Print and complete the Pharmacy Reimbursement Claim Form
  2. Attach a copy of your pharmacy receipt to this form

Mail complete form and receipts to:

Medco Health Solutions, Inc
P.O. Box 14711
Lexington, KY 40512

Visit  Medco Pharmacies  to find the nearest participating pharmacy.  If you have any questions regarding your claim, please call 1-877-417-7345. 

You should receive a reimbursement check within 14 days.  The prescription limit per academic year is $1,300.  For additional information on Prescription benefits, visit the UHC Student Resource Manual, page 9. 

Please Note: The UT Dallas Student Health Insurance Office does not receive or process claims and does not have access to insured members’ claims.  Our office is able to explain the insurance process to insured members and the steps to take when dealing with the insurance company.  If you need assistance, please send an email stuhealthinsurance@utdallas.edu.