Frequently Asked Questions

  1. What buildings are part of University Village?
    Buildings 38-67 are managed by American Campus Communities (ACC) and part of University Village.
  2. What is the address of the Information Center?
    University Village Information Center
    Please use North entrance
    2800 Waterview Parkway, Suite #200
    Richardson, Texas 75080
    Phone — 972-792-9100
    Fax — 972-792-9101
  3. When is the Information Center open?
    Monday – Friday 10 a.m. – 7 p.m.
    Saturday 10 a.m. – 5 p.m.
    Sunday 1 p.m. – 5 p.m.
  4. What is the email address for information?
    uvdallasinfo@studenthousing.com
  5. What is the website address?
    www.uvutdallas.com
  6. Where and how do I place a request for service or maintenance?
    You can place a request for service online via ACC Connect at connect.studenthousing.com. Set up an account once you go to the website. If you have any trouble at all, please contact the office.

    Residents may phone in, walk-in, or use ACC Connect to turn in their request. Emergency requests should be reported in person or by phone.
  7. What number do I contact for On-Call Emergency Maintenance?
    972-792-9100
  8. Who do I make rent payable to?
    University Village
  9. Will I have access to all clubhouses, pools and study rooms?
    Yes, all residents will have access to all clubhouses, pools, and study centers in the apartment community.
  10. Who do I contact to assist with Residential Life questions, roommate issues, etc?
    UT Dallas Residential Life, 972-883-5361, reslife@utdallas.edu
    Assistant Director — Catherine Pickrel
    Residential Life Coordinator (Bldgs 38-51) — Gary Honickel
    Residential Life Coordinator (Bldgs 53-59) — John Carrillo
    Residential Life Coordinator (Bldgs 61-67) — Ashley Shopbell
    Peer Advisors After Hours On-call for Phases 5-7 (Bldgs 38-51) — 214-385-5731
    Peer Advisors After Hours On-call for Phases 8-9 (Bldgs 53-67) — 214-385-5734
  11. I have spoken with the Information Center Management Team and/or Residential Life and would like additional assistance. Who do I contact?
    UT Dallas Housing Operations 972-883-6232
    housingoperations@utdallas.edu
    Matthew J. Grief, Assistant Vice President for Student Affairs
  12. Are vehicles allowed on campus?
    Residents may have a vehicle on campus and at University Village. Parking decals are required and may be purchased at move-in or at any time from the University Village Information Center. For more information, visit the Parking website.
  13. What dining options are available?
    Visit the Dining website for more information about dining on campus.
  14. What security measures are in place?
    UT Dallas Police provide frequent patrols throughout University Village. The University and University Village management do not assume any legal obligations for personal injury, loss, or damage to personal property. You and/or your parents are encouraged to carry appropriate insurance to cover such losses.

    Anyone with a cell phone and a UT Dallas email address can register for Mobile Campus. This service is used to deliver text messages by cell phone regarding weather closures and other emergency communications when appropriate.

    Campus Police
    UniTeD Against Sexual Assault

    Missing Residential Student Policy
    The purpose of this policy is to establish procedures for the University's response to reports of missing residential students as required by the Higher Education Opportunity Act of 2008. This policy applies to all students who reside in on-campus housing. Download the Missing Residential Student Form.
  15. What should I bring to my apartment?
    • Furniture (single or full size bed, dresser, couch, dining table, etc.)
    • Kitchen supplies (pots/pans, plates, utensils, dishes, can opener, etc)
    • Alarm clock
    • Computer or laptop
    • Basic grocery and pantry items
    • Toiletries
    • Towels
    • Linens
    • Toilet paper
    • Shower curtain/liner
    • Plunger
    • Small first aid kit
    • Cleaning supplies, such as
      • Dishwasher soap
      • Dish detergent
      • Toilet cleaner
      • Clothing detergent
    • Small tool kit (screwdriver, hammer and a selection of nails and screws)