Frequently Asked Questions

What buildings are part of University Village?
Buildings 38-67 and all residence halls are managed by American Campus Communities (ACC) and part of University Village.
What is the address of the Information Center?
University Village Information Center
Please use North entrance
2800 Waterview Parkway, Suite #200
Richardson, Texas 75080
Phone — 972-792-9100
Fax — 972-792-9101
When is the Information Center open?
Monday – Friday 10 a.m. – 7 p.m.
Saturday 10 a.m. – 5 p.m.
Sunday 1 p.m. – 5 p.m.
What is the email address for information?
uvdallasinfo@studenthousing.com
What is the website address?
utdallas.edu/housing
Where and how do I place a request for service or maintenance?
You can place a request for service online via ACC Connect at connect.studenthousing.com. Set up an account once you go to the website. If you have any trouble at all, please contact the office.

Residents may phone in, walk-in, or use ACC Connect to turn in their request. Emergency requests should be reported in person or by phone.

What number do I contact for On-Call Emergency Maintenance?
972-792-9100

Who do I make rent payable to?
University Village
Will I have access to all clubhouses, pools and study rooms?
Yes, all residents will have access to all clubhouses, pools, and study centers in the housing community.
Who do I contact to assist with Residential Life questions, roommate issues, etc?
UT Dallas Residential Life
Assistant Director — Catherine Pickrel
972-883-5361
reslife@utdallas.edu

APARTMENTS
Residential Life Coordinator (Bldgs 38-51) — Gary Honickel
Residential Life Coordinator (Bldgs 53-59) — John Carrillo
Residential Life Coordinator (Bldgs 61-67) — Ashley Shopbell
Peer Advisors After Hours On-call for Phases 5-7 (Bldgs 38-51) — 214-385-5731
Peer Advisors After Hours On-call for Phases 8-9 (Bldgs 53-67) — 214-385-5734

RESIDENCE HALLS
Residential Life Coordinator (Residence Hall North) — Kaytie Farrell
Residential Life Coordinator (Residence Hall South) — Marissa Williams
Residential Life Coordinator (Residence Hall West) — Matt O'Neill
Peer Advisors After Hours On-call for Residence Hall North — 972-313-5206
Peer Advisors After Hours On-call for Residence Hall South — 214-693-6609
Peer Advisors After Hours On-call for Residence Hall West — 972-415-6829
I have spoken with the Information Center Management Team and/or Residential Life and would like additional assistance. Who do I contact?
UT Dallas Housing Operations 972-883-6232
housingoperations@utdallas.edu
Matthew J. Grief, Assistant Vice President for Student Affairs
Are vehicles allowed on campus?
Residents may have a vehicle on campus and at University Village. Parking decals are required and may be purchased from the parking office. For more information, visit the Parking website.
What dining options are available?
Visit the Dining website for more information about dining on campus.
What security measures are in place?
UT Dallas Police provide frequent patrols throughout University Village. The University and University Village management do not assume any legal obligations for personal injury, loss, or damage to personal property. You and/or your parents are encouraged to carry appropriate insurance to cover such losses.

Anyone with a cell phone and a UT Dallas email address can register for Mobile Campus. This service is used to deliver text messages by cell phone regarding weather closures and other emergency communications when appropriate.
Campus Police
UniTeD Against Sexual Assault
Missing Residential Student Policy
The purpose of this policy is to establish procedures for the University's response to reports of missing residential students as required by the Higher Education Opportunity Act of 2008. This policy applies to all students who reside in on-campus housing. Download the Missing Residential Student Form.
What should I bring?
- For apartment residents:
  - Furniture (single or full size bed, dresser, couch, dining table, etc.)
  - Kitchen supplies (pots/pans, plates, utensils, dishes, can opener, etc)
  - Alarm clock
  - Computer or laptop
  - Basic grocery and pantry items
  - Toiletries
  - Towels
  - Linens
  - Toilet paper
  - Shower curtain/liner
  - Plunger
  - Small first aid kit
  - Cleaning supplies, such as
    - Dishwasher soap
    - Dish detergent
    - Toilet cleaner
    - Clothing detergent
  - Small tool kit (screwdriver, hammer and a selection of nails and screws)
- For residence hall residents:
  - Cleaning supplies, including dish detergent, toilet cleaner, laundry detergent
  - Toiletries
  - Towels
  - Sheets or bed linens (extra-long twin beds in residence hall)
  - Shower curtain/liner
  - Toilet paper
  - Alarm clock
  - Computer or laptop
  - Small tool kit
  - First aid kit