Housing

University Village: Frequently Asked Questions

1. What buildings are part of University Village?
   Buildings 38-67 are managed by American Campus Communities (ACC) and part of University Village.
2. What is the address of the Information Center?
   University Village Information Center
   Please use North entrance
   2800 Waterview Parkway
   Suite #200
   Richardson, Texas 75080
   972-792-9100 Phone
   972-792-9101 Fax
3. When will the Information Center be open?
   Monday – Friday 10 am – 7 pm
   Saturday 10 am – 5 pm
   Sunday 1 pm – 5 pm
4. What is the email address for information?
   uvdallasinfo@studenthousing.com
5. What is the website address?
   www.uvutdallas.com
6. Where and how do I place a request for service or maintenance?
   You can place a request for service at https://www.accway.com. See the detailed instructions for additional information. Residents may phone in, walk-in, or use the online portal to turn in their request.
7. What number do I contact for On-Call Emergency Maintenance?
   972-792-9100
8. Where and how do I pay rent on-line?
   You can pay your rent on-line at www.rentpayment.com. See the step-by-step instructions for additional information.
9. Who do I make rent payable to?
   University Village
10. Will I have access to all clubhouses, pools and study rooms?
    Yes, all residents will have access to all clubhouses, pools, and study centers in the apartment community.
11. Who do I contact to assist with Residential Life questions, roommate issues, etc?
    UTD Residential Life 972-883-5361
    reslife@utdallas.edu
    Residential Life Coordinator Bldgs 38-51
    Pam McElrath
    PA’s Phases 1-7 On-call 972-313-5206
    Freshman Residential Life Coordinators
    Randi Mogul and Phillip Matthews
12. I have spoken with the Information Center Management Team and/or Residential Life and would like additional assistance. Who do I contact?
    UTD Housing Operations 972-883-6232
    housingoperations@utdallas.edu
    Matthew J. Grief, Director of Housing Operations