Job Description
Title:
Police Communications Operator
Job Class Code:
6345
Summary:
Function & Scope: Communicates under sometimes stressful conditions to coordinate/direct a number of simultaneous activities without confusion, and provide rapid response to law enforcement or any other emergency needs protect his/her fellow officers. Assist the public by giving directions, information and other aid as needed. Is responsible for directing the activities of field personnel and providing the patrol units with information upon which they may act. He/she must be ready, able and willing at all times to take command of a particular situation if no other authority is available.
Essential Functions:
Typical Essential Functions include but are not limited to the following:
- Maintains up-to-date security clearance, directory, room reservations, and locator files.
- Operates police radio; maintains records of incoming calls for assistance; dispatches officers to situations requiring police response.
- Maintains records of all police/patrol activities; monitor CCTV systems.
- Completes appropriate reports; communicates with other police/fire/ambulance agencies.
- Operates various computer terminals including the CAD – “Computer Aided dispatch” system.
Marginal Functions:
Performs other duties as assigned.
Supervision:
Received: Work is reviewed for accuracy, completeness and compliance with departmental policy/procedure and in accordance with guidelines of the Federal Communications Commission.
Given: This position has no direct supervisory responsibilities.
Education:
Required: High school graduate or equivalent. After employment, successful completion of a minimum of 40 hours of training for a Police Telecommunications Operator as mandated by the Texas Commission on Law Enforcement Officer Standards and Education.
Preferred: N/A
Experience:
Required: None.
Preferred: N/A
Other Knowledge, Skills, and Abilities:
Ability, through training, to acquire a knowledge of, and skill in the use of police radio equipment, telephones, various computer equipment (data entry), and typewriters
Special Job Requirements (such as hours, accuracy, special equipment and/or working conditions):
Usual working conditions. Must be able to work on any assigned shift, with varying days off. Must be able to read and write effectively. Have the ability to think and act promptly in emergencies, to analyze a situation quickly and accurately and to take or suggest an effective course of action. Must be able to speak clearly and distinctly at all times.
Other:
If this is a supervisory position, the incumbent is expected to complete required supervisory training; orient, train and develop subordinates; provide appropriate coaching, guidance and supervision to subordinates; and complete annual performance evaluations.
Specific job requirements or physical location of some positions allocated to this classification may render the position security sensitive; thereby subject to the provisions of Section 51.215 Texas Education Code.
Responsible for duties as assigned relating to internal controls including safe-guarding of department assets, reliability of department financial information, and compliance with applicable laws, regulations, policies and procedures.
Any qualifications to be considered as equivalents, in lieu of stated minimums, require the prior written approval of the Assistant Vice President, Human Resources Management.
Last Updated: July 24, 2007
