The Imaging & Document Management group maintains the document management system (OnBase). In addition, the group performs workflow analysis and web forms design.
OnBase is an enterprise system that combines document imaging with electronic document management tools to capture, preserve, and deliver documents in digital form.
OnBase is used by numerous departments and colleges across campus and it is the responsibility of Enterprise Application Services to make sure that the system is administered, maintained, and upgraded regularly.
Firefox Users! Mozilla, the makers of Firefox, recently released Firefox version 31.2 ESR. Unfortunately, if your browser auto-updates to this version it will adversely affect your ability to log in to OnBase using Firefox.
Currently, OnBase will only permit Firefox users access if they are using version 24 ESR. We will be applying updates to our system to allow use of the new version, until then users of version 31.2 will have to roll-back their browser to version 24. Rolling back your version is a simple process that should not affect your personal settings.
First, you must turn off your browser’s automatic version updating.
Now Install the new version:
Please Note: The Firefox issue described above will not prevent you from logging into OnBase using Internet Explorer, or the desktop client.
Prior to using this procedure to obtain access to your department’s OnBase account, you must contact your department’s OnBase contact team. The contact team submits a JIRA ticket requesting you be added to your department’s OnBase user group(s). Your management team will receive a notice from the JIRA system when the ticket is completed.
|Department||OnBase Contact Team|
|Enrollment Services, Financial Aid, Registrarfirstname.lastname@example.org|
|Architecture and Infrastructure Services||Benjamin Oakley, Peggy Attari|
|Human Resources Management||Christina Sharpling|
|Information Security||Peggy Attari|
|International Student Services||Cristen Casey, Eve Su|
|Other||Contact the OnBase Administrator at EASOnBaseTechs@utdallas.edu|
After you receive an approval notice (through JIRA auto-reply email), contact the Help Desk to request installation of OnBase on your computer.
To begin the OnBase implementation process, send an email to EASOnBaseTechs@utdallas.edu.
In order to implement OnBase, you will need the following:
Service requests should be made via the appropriate JIRA project.
Requests for maintenance work; bug fixes, document type or keyword type creation, security issues, etc. should be entered into the Imaging and Document Management JIRA system project using the steps outlined on the Requesting Service page. The request should include as much detail as possible and, when feasible, any appropriate attachments.
Department OnBase management (contact) team members should follow the procedures outlined here to add, delete, or transfer users within their department.
Online training is available for each type of OnBase client.