Add an Exchange Shared Mailbox

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In order to access an Exchange Shared Mailbox, you must have an Exchange email account and be granted permission to access the Shared Mailbox.

Jump to your platform:

Add an Exchange Shared Mailbox to Outlook in Windows

  1. Click on File, then Add Account.
  2. Fill in the account information below, then click Next
    • Your Name: Title of Mailbox
    • Email Address: Mailbox Address
    • Password: Your NetID Password

  3. Click Finish, then close and reopen Outlook.

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Add an Exchange Shared Mailbox to Outlook for Mac

  1. Open Outlook 2011. On the Menu Bar go to Outlook > Preferences. Then, in the Outlook Preferences panel, click on Accounts.
  2. In the Add an Account panel, click on E-mail Account.
  3. Fill in your account information as follows, then click on Add Account.
    • E-mail address: The mailbox email address
    • Password: Your NetID password
    • Configure automatically: should be unchecked
    • User name: campus\Your NetID\mailbox name
    • Type: IMAP
    • Incoming server: webmail.utdallas.edu
    • Port#: 993
    • Override default Port is checked
    • Use SSL to connect (recommended) is checked
    • Outgoing Server: smtpauth.utdallas.edu
    • Port#: 587
    • Override Default Port is checked
    • Use SSL to connect (recommended) is checked

  4. Now that you’ve created the new account, click on More Options under Outgoing server
  5. Enter your NetID and Password, the click on OK, then just close the Accounts panel.
  6. You should now see the new mailbox in Outlook.

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Add an Exchange Shared Mailbox in OWA (Outlook Web Access)

  1. Log into Outlook Web Access, click on your name in the top right corner, then choose Open Other Mailbox from the menu that appears.
  2. In the Open Other Mailbox panel, type in the name of the Shared Mailbox you are trying to access, then click Open.
  3. The name in the top right corner of OWA should now be the name of the Shared Mailbox. You can now send and receive emails from that mailbox. If you wish to switch back to your personal mailbox, just repeat these steps, entering your name instead of the name of the shared mailbox.

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Add an Exchange Shared Mailbox when using IMAP

    Open your preferred mail client, then add a new account using the information below.
    • E-mail address: The mailbox email address
    • User name: campus\Your NetID\mailbox name
    • Password: Your NetID password
    • Incoming Server: webmail.utdallas.edu
    • Port Number: 993
    • Security Encryption: SSL
    • Outgoing Server: smtpauth.utdallas.edu
    • Port Number: 587
    • Security Encryption: TLS / STARTTLS

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