To get started, choose from the options above.

Windows

Access your Exchange Email with Outlook on Campus

Step 1

  • Go to the Start Menu.
  • Click Control Panel.

Step 2

  • Switch View by to Large or Small Icons.
  • Click Mail.

Step 3

  • Click E-mail Accounts.

Step 4

  • Click the New… button.

Step 5

  • If you have a UTD Exchange Account and are on campus, the fields will automatically be filled.
  • Click Next.

Step 6

  • Click Finish to complete the setup.

Access your Exchange Email with Outlook on Any Network

  1. Go to Start then click on Control Panel.
  2. Switch “View by” to either Large or Small Icons, then look for Mail.
  3. In the Mail Setup panel, click on E-mail Accounts.
  4. In the Account Settings window, click on the button titled New…
  5. In the Add New E-mail Account panel, choose Microsoft Exchange, POP3, IMAP, or HTTP and click Next.
  6. Check the box to Manually configure server settings or additional server types, then click Next.
  7. Choose Microsoft Exchange, then click Next.
  8. On the Microsoft Exchange Settings page, enter the following information:
    • Microsoft Exchange Server: outlook.utdallas.edu
    • Use Cached Exchange Mode: check the box
    • User Name: NetID
    Then click More Settings.
  9. Under the Advanced tab, verify that Use Cached Exchange Mode is checked.
  10. Under the Security tab, check the box for Encrypt data between Microsoft Office Outlook….
  11. Under the Connection tab:
    • Choose Connect using my Local Area Network (LAN)
    • Check the box for Connect to Microsoft Exchange using HTTP
    Then click on Exchange Proxy Settings.
  12. In the Microsoft Exchange Proxy Settings panel, enter the following:
    • Use this URL to connect to my proxy server for Exchange: webmail.utdallas.edu
    • Check all of the boxes.
    • Enter msstd:webmail.utdallas.edu in the remaining empty box.
    • Under Proxy authentication settings, choose NTLM Authentication from the dropdown.
    Now click OK.
  13. Click Apply and OK.
  14. In the Add New E-mail Account panel, click Check Name to verify that the connection is working properly.
  15. In the Connect to outlook.utdallas.edu panel, enter:
    • User name: campus\netid
    • Password: your password
    Check the box for Remember my password, then click OK.
  16. Click Next, then click Finish.
Note: You will be prompted to log in, as in step #15, the next time you open Outlook.

Add Shared Mailbox to Outlook

Step 1

  • In Outlook, click the File tab.
  • Click Add Account.

Step 2

  • Fill in the account information as follows:
    • Your Name: Title of Mailbox
    • Email Address: Mailbox Address
    • Password: Your NetID Password
  • Click Next.

Step 3

  • Click Finish.
  • Close and reopen Outlook

Manage Shared Mailbox Delegates

When setting up a delegate, you will select from the following three permission levels (the default level is “None”).

  • Reviewer: Delegate can read items in your folder.
  • Author: Delegate can read and create items and modify and delete items that he or she creates.
  • Editor: Delegate can read, create, modify and delete all items and files.

Note: When you set up delegate or shared access, delegates or users who share those folders have the ability to view your private contacts, events, or e-mail messages by using other software applications. To help protect your privacy, put private items in a separate, non-shared address book, calendar, or mail folder.

Step 1

  • In Outlook, click the File tab.

Step 2

  • Click on Account Settings.
  • Choose Delegate Access from the drop-down menu.

Step 3

  • In the Delegates panel, click Add.

Step 4

  • Search for the user you wish to add as a delegate.
  • Select their name.
  • Click Add.
  • Click OK.

Step 5

  • Set the desired permissions level for each function of Outlook.
  • Click OK to finish.

Mac

Access your Exchange Email in the OSX Mail app

Step 1

  • Click on Mail in the Menu Bar.
  • Click Preferences.
  • Choose Accounts.

Step 2

  • Under Accounts click on the “+” to add an account.

Step 3

  • Fill out the Settings as follows:
    • Full Name: Your Name
    • Email Address: netid@utdallas.edu
    • Password: Your NetID password
  • Click Continue.

Step 4

  • Verify that the essential account information appears as follows:
    • Account Type: Exchange
    • Incoming Mail Server: webmail.utdallas.edu
  • Click Create.

Add Shared Mailbox to Outlook

Step 1

  • In the Menu Bar, click Outlook.
  • Click Preferences.
  • In Outlook Preferences click Accounts.

Step 2

  • In the Add an Account panel, click Exchange.

Step 3

  • Fill in the account information as follows:
    • E-mail address: The mailbox email address.
    • Method: Username and Password.
    • User name: campus\NetID
    • Configure Automatically should be checked.
  • Click Add Account.

Manage Shared Mailbox Delegates

When setting up a delegate, you will select from the following three permission levels (the default level is “None”).

  • Reviewer: Delegate can read items in your folder.
  • Author: Delegate can read and create items and modify and delete items that he or she creates.
  • Editor: Delegate can read, create, modify and delete all items and files.
Note: When you set up delegate or shared access, delegates or users who share those folders have the ability to view your private contacts, events, or e-mail messages by using other software applications. To help protect your privacy, put private items in a separate, non-shared address book, calendar, or mail folder.

Step 1

  • In the Menu Bar, click Tools.
  • Choose Accounts.
  • Select your UTD mail account.
  • Click Advanced.

Step 2

  • Click Delegates.
  • Under Delegates who can act on my behalf:, click the plus symbol to open the Global Address List.

Step 3

  • Search for the user you want to add as a delegate.
  • Select the user.
  • Click OK.

Step 4

  • Set the permission levels for the delegate.
  • Click OK to finish.

Mobile Devices

Get your Exchange Email on your iOS device

Step 1

  • Tap Settings.

Step 2

  • Tap Mail, Contacts, Calendars.

Step 3

  • Tap Add Account…

Step 4

  • Tap Exchange.

Step 5

  • Fill out the Settings as follows:
    • Email Address: NetID@utdallas.edu
    • Password: Your UTD password
  • Tap Next.

Step 6

  • Choose which Exchange services you would like to sync to your phone. Make sure that Mail is On.
  • Tap Save.

Get your Exchange Email on your Android device

Step 1

  • Tap Settings on your Home Screen.
  • Select Add account.

Step 2

  • Tap Email.

Step 3

  • Choose Manual Setup.

Step 4

  • Tap Exchange.

Step 5

  • Fill out the Settings as follows:
    • DomainUsername: campus\Your NetID
    • Password: Your account password
    • Server: webmail.utdallas.edu
    • Tick both Use secure connection (SSL) and Accept all SSL certificates.
  • Tap Next.

Step 6

  • Choose OK for the Remote security administration popup.

Step 7

  • Choose OK for the Security update popup.

Step 8

  • Tap Activate to enable device administration.

Step 9

  • Tap Next to complete setup.

Get your Exchange Email on your Android device (IMAP Option)

Step 1

  • Tap Settings on your Home Screen.
  • Select Add account.

Step 2

  • Tap Email.

Step 3

  • Choose Manual Setup.

Step 4

  • Tap IMAP.

Step 5

  • Fill out the Settings as follows:
    • Username: Your NetID
    • Password: Your account password
    • IMAP server: webmail.utdallas.edu
    • Port: 993
    • Security type: SSL/TLS
  • Tap Next.

Step 6

  • Fill out the Settings as follows:
    • SMTP server: smtpauth.utdallas.edu
    • Port: 587
    • Security type: None
    • Check Require sign-in.
    • Username: Your NetID
    • Password: Your account password
  • Tap Next.

Step 6

  • Tick every box EXCEPT Send email from this account by default.
  • Tap Next.

Step 7

  • Tap Next to complete setup.

Request Exchange Resources

Request an Exchange Account

Most Faculty and Staff are granted an Exchange account when they join the universities. Students are granted a Zmail account by default, but may request an Exchange account if they prefer.

Step 1


Step 2

  • Call or email the Help Desk to request an Exchange account.
    Faculty and Staff may be required to submit a CAR form for this request.

Step 3

Request an Exchange Shared Mailbox

An Exchange shared mailbox is a mailbox that multiple users can use to read and send email messages. Exchange shared mailboxes can also be used to provide a common calendar, allowing multiple users to schedule and view calendar events.

A CAR form must be submitted in order to create and/or add recipients for access to an Exchange Shared Mailbox.

Step 1


Step 2

  • Fill out the CAR form with the following information:
    • In the Sponsor section, include a your name and extension in case the PAC office needs to contact you.
    • In the Additional Information section, specify that an Exchange shared mailbox is needed. Including:
      • Proposed Name of the shared mailbox.
      • Proposed owner of the shared mailbox.
      • Initial set of names/NetID’s the will need access to the Exchange shared mailbox.

Step 3

  • Submit the CAR form to Provisioning and Access Control.
Note: If you have any questions about the CAR form process, you can contact the PAC office at ext. 6880.

Additional Information

Migrate Mail from Zmail to Exchange

Now that your Exchange account is active, you’ll want to transfer your important messages from Zmail.

Step 1

  • Setup Outlook to pull mail from both your old Zmail account and your new Exchange account. see Access your Zmail messages with Outlook and “Access your Exchange messages with Outlook” (elsewhere on this page).
    If you would like help setting up Outlook or moving your emails, you can chat and screenshare with one of our Help Desk support staff at helpdesk.utdallas.edu.

Step 2

  • drag the messages you wish to keep from your old inbox to the new.

Step 3

  • Once you’ve transferred any important messages, contact the Help Desk. They will let the Zmail admins know it’s okay to close your old inbox. This will prevent any future mail routing conflicts.

Access your Exchange Email via IMAP

  • Fill out the Settings as follows:
    • User Name: NetID
    • Password: Your NetID password
    • Incoming:
      • Server: webmail.utdallas.edu
      • Port: 993
      • Security: SSL/TLS
    • Outgoing:
      • Server: smtpauth.utdallas.edu
      • Port: 587
      • Security: STARTTLS

Add Shared Mailbox – OWA

Step 1

  • Log into Outlook Web Access.
  • Click your naem in the top-right corner.
  • Click Open Other Mailbox in the drop-down menu.

Step 2

  • Enter the name of the shared mailbox.
  • Click Open.

The name in the top right corner of OWA should now be the name of the mailbox. You can now send and receive emails from this mailbox. If you need to switch back to your personal mailbox, repeat these steps, entering your name instead of the shared mailbox name.

Add Shared Mailbox – IMAP

  • Open your preferred mail client, then add a new account using the information below.
    • E-mail address: The mailbox email address
    • User name: campus\Your NetID\mailbox name
    • Password: Your NetID password
    • Incoming Server: webmail.utdallas.edu
    • Port Number: 993
    • Security Encryption: SSL
    • Outgoing Server: smtpauth.utdallas.edu
    • Port Number: 587
    • Security Encryption: TLS / STARTTLS

Recover Deleted Items

Step 1

  • Go to webmail.utdallas.edu.
  • Log in with your NetID and Password.
  • Right-Click Deleted Items.
  • Click Recover.

Step 2

  • Search for your missing mail items by email address or subject.
Note: You may also arrange the deleted items by date deleted on. As stated on the page, you may recover selected items or permanently purge them form the Exchange server.