To get started, choose a section from the options above.

Forward Zmail to another address.

Instructions

  • Login to https://zmail.utdallas.edu.
  • Click Preferences along the top row of tabs.
  • Select Mail on the left side pane.
  • Scroll down to the Receiving Messages section
  • Enter a valid email address in the Forward a copy to field.
  • Optional: Check Don’t keep a local copy of messages.
  • Click Save.

Outlook

Step 1

  • Go to the Start Menu.
  • Click Control Panel.

Step 2

  • Switch View by to Large or Small Icons.
  • Click Mail.

Step 3

  • Click E-mail Accounts.

Step 4

  • Click the New… button.

Step 5

  • Select Manually configure server settings….
  • Click Next.

Step 6

  • Fill out the Settings as follows:
    • Your Name: Your Name
    • E-mail Address: NetID@utdallas.edu
    • Account Type: IMAP
    • Incoming mail server: zmail.utdallas.edu
    • Outgoing mail server: smtpauth.utdallas.edu
    • User Name: NetID
    • Password: Your account password
    • Check the box for Require logon using Secure Password Authentication (SPA)
  • Click More Settings.

Step 7

  • Check My outgoing server (SMTP) requires authentication
  • Select Use the same settings…

Step 8

  • Click the Advanced tab.
  • Fill out the Settings as follows:
    • Choose SSL from the Incoming server (IMAP) drop-down menu
    • Choose TLS from the Outgoing Server (SMTP) drop-down menu
    • Incoming server (IMAP): 993
    • Outgoing server (SMTP): 587

Step 9

  • Click Next.
  • Click Finish.

Mac Mail

Step 1

  • Click on Mail in the Menu Bar.
  • Click Preferences.
  • Choose Accounts.

Step 2

  • Under Accounts click on the “+” to add an account.

Step 3

  • Fill out the Settings as follows:
    • Full Name: Your Name
    • Email Address: netid@utdallas.edu
    • Password: Your NetID password
  • Click Continue.

Step 4

  • Fill out the Settings as follows:
    • Account Type: IMAP
    • Description: Your choice
    • Incoming Mail Server: zmail.utdallas.edu
    • User Name: NetID
    • Password: Your NetID password
  • Click Continue.

Step 5

  • Fill out the Settings as follows:
    • Description: Your choice
    • Outgoing Mail Server: smtpauth.utdallas.edu
    • Check the Use Authentication box.
    • User Name: NetID
    • Password: Your NetID password
  • Click Continue.

Step 6

  • Verify the settings
  • Make sure SSL in on.
  • Click Create.

Outlook for Mac

Step 1

  • Click on Outlook in the Menu Bar.
  • Click Preferences.
  • Choose Accounts.

Step 2

  • Under Accounts click on E-mail Account.
  • Fill out the Settings as follows:
    • Email Address: netid@utdallas.edu
    • Password: Your NetID password
  • Click Add Account.

Step 3

  • Fill out the Settings as follows:
    • Email Address: netid@utdallas.edu
    • Password: Your NetID password
    • User Name: NetID
    • Type: IMAP
    • Incoming Server: zmail.utdallas.edu : 993
    • Outgoing Server: smtpauth.utdallas.edu : 587
    • Check the Override default port and Use SSL boxes for both.
  • Click Continue.

Step 4

  • Verify the settings
  • Click More Options… under Outgoing Server.
  • Choose Use Incoming Server Info for the Authentication drop-down.
  • Click OK.

IMAP Settings

  • Fill out the Settings as follows:
    • User Name: NetID
    • Password: Your NetID password
    • Incoming:
      • Server: zmail.utdallas.edu
      • Port: 993
      • Security: SSL/TLS
    • Outgoing:
      • Server: smtpauth.utdallas.edu
      • Port: 587
      • Security: STARTTLS

iOS Option 1 – As an Exchange Account

Step 1

  • Tap Settings on your Home Screen.

Step 2

  • Tap Mail, Contacts, Calendars.

Step 3

  • Tap Add Account…

Step 4

  • Tap Microsoft Exchange.

Step 5

  • Fill out the Settings as follows:
    • Email Address: NetID@utdallas.edu
    • Domain: Optional (may be left blank)
    • User Name: NetID
    • Password: Your account password
  • Tap Next.

Step 6

  • Fill out the field as follows:
    • Server: zmail.utdallas.edu
  • Tap Save.

Step 7

  • When prompted about synchronizing, turn Mail ON.
  • Contacts and Calendars are the user’s choice.
  • Tap Save.

iOS Option 2 – As an IMAP Account

Step 1

  • Tap Settings.

Step 2

  • Tap Mail, Contacts, Calendars..

Step 3

  • Tap Add Account.

Step 4

  • Tap Other.

Step 5

  • Tap Add Mail Account.

Step 6

  • Fill out the Settings as follows:
    • Name: Your name
    • Email: netid@utdallas.edu
    • Password: Your account password
  • Tap Next.

Step 7

  • Make sure IMAP is selected.
  • Fill out the Settings as follows:
    • Incoming Mail Server:
      • Host name: zmail.utdallas.edu
      • User name: Your NetID
      • Password: Your account password (already auto-filled)
    • Outgoing Mail Server:
      • Host name: smtpauth.utdallas.edu
      • User name: Your NetID
      • Password: Your NetID password
  • Tap Next.
  • Make sure Mail is ON.
  • Tap Save.

Android Option 1 – As an Exchange Account

Step 1

  • Tap Settings on your Home Screen.
  • Select Add account.

Step 2

  • Tap Email.

Step 3

  • Choose Manual Setup.

Step 4

  • Tap Exchange.

Step 5

  • Fill out the Settings as follows:
    • Domain/Username: Your NetID
    • Password: Your account password
    • Server: zmail.utdallas.edu
    • Tick both Use secure connection (SSL) and Accept all SSL certificates.
  • Tap Next.

Step 6

  • Set Automatic for the first two fields.
  • Tick every box EXCEPT Send email from this account by default.
  • Tap Next.

Step 7

  • Tap Next to complete setup.

Android Option 2 – As an IMAP Account

If you have an Android smart phone and want to access your Zmail folders, instead of setting up Zmail as an IMAP Account, you will probably have better results if you set up Zmail as a Corporate Account. The Corporate Account uses the same ActiveSync protocol that Exchange uses. This will not only allow you to access your Zmail mail on your phone, send mail, but also sync your Zmail calendar to your phone.

Step 1

  • Tap Settings on your Home Screen.
  • Select Add account.

Step 2

  • Tap Email.

Step 3

  • Choose Manual Setup.

Step 4

  • Tap IMAP.

Step 5

  • Fill out the Settings as follows:
    • Username: Your NetID
    • Password: Your account password
    • IMAP server: zmail.utdallas.edu
    • Port: 993
    • Security type: SSL/TLS
  • Tap Next.

Step 6

  • Fill out the Settings as follows:
    • SMTP server: smtpauth.utdallas.edu
    • Port: 587
    • Security type: STARTTLS (accept all certificates)
    • Check Require sign-in.
    • Username: Your NetID
    • Password: Your account password
  • Tap Next.

Step 6

  • Tick every box EXCEPT Send email from this account by default.
  • Tap Next.

Step 7

  • Tap Next to complete setup.

Email Troubleshooting

Verify route to email server

The first thing to check is whether or not your computer can see the email server. If you are having trouble receiving email you will want to use this command at a DOS prompt:
  • ping zmail.utdallas.edu
If you are having trouble sending email, you will want to ping a different host instead:
  • ping smtpauth.utdallas.edu
If you can not ping these servers, then your email client will be unable to find the servers that hold your UTD email.

Verify email client settings

Make sure that your email client is configured properly by checking the tutorial above labeled “IMAP Settings”

Still Having Trouble?

Email assist@utdallas.edu with a description of the problem. Please include:
  • Date/Time the issue occurred
  • The exact error messages you are seeing
  • What email client you are using (Galaxy Web Client, Pine, Thunderbird, Outlook..)
  • If you have previously encountered this issue
  • Full email headers (if applicable)

Check Quota usage

IMAP Email Quota

You can check your IMAP email quota by visiting the following website: Alternatively, you can check your quota by logging in to Zmail and hovering your mouse over your name in the top right corner.

Message Threading in Zmail

The Zmail web client allows you to view messages in two ways:

  • Message view: This is the normal view where each message is displayed individually as it arrives.
  • Conversation view: Alternately you can enable message threading, i.e. the messages are grouped according to the Conversation.


  • To switch between the two views for your mailbox, click View and select By Message

  • In the Conversation view you will notice that only the last message of the conversation is listed in your Inbox. The depth of each conversation is also listed in the view, unless it is just a single message.

  • To view all messages in a thread click the expand/collapse arrow next to each conversation

Signatures in Zmail Web Interface

To access signatures in the Zmail Web Interface select “Preferences” > then on the left side pane under “General” select “Mail” > then “Signatures”.

Zmail Filters

Email filters

You can filter email based on your desired criteria and perform an action on selected messages.
Common actions include tagging or moving messages to a folder other than the Inbox. Note that multiple actions can be performed on the same message by clicking the “+” icon next to each action name. To setup a filter click Preferences tab and select Filters from the left pane.

Create a filter from an Email message

To quickly create a filter from an email message:
  • Right-click on the message and choose New Filter.

  • The Edit Filter dialog displays with fields populated by information from the email message. You may choose to alter or add conditions to the filter.
  • If the filter conditions are correct, enter a name for the Filter and click OK.

Filter Wildcards

Wildcards can be used in comparisons that use the Matches pattern comparison operator. The two wildcard characters that can be used as part of the search string are * and ?
  • The asterisk (*) is a placeholder for zero or more characters of any type.
    Example: banana*float matches ‘bananafloat’, ‘banana-leaf casserole float’ but not ‘super-banana-float’.
  • The question mark (?) is a placeholder for exactly one character.
    Example: banana?boat matches ‘banana!boat’, ‘banana boat’ but not bananaisboat.
  • Escape Character is Slash ( \ )
    To specify a wildcard as itself rather than a substitution for other characters, use the backslash ( \ ) immediately before the character.