Frequently Asked Questions

Below you will find information that many students need between the time they are admitted to UT Dallas and when their I-20 reaches them. The International Student Services Office (ISSO) looks forward to assisting you during this process.

Accessing Galaxy

What information can I find when I log into Galaxy?
The Galaxy portal is the UT Dallas student information system. In Galaxy, you can verify your admission status, update your mailing address and identify any registration blocks.

I can't access my UT Dallas email or log into Galaxy. What can I do?
Use your NetID and password to log in to your UT Dallas email or Galaxy account.

For assistance in setting up or accessing your UT Dallas email or Galaxy account, contact the UT Dallas Help Desk.

I can't update my address in Galaxy. What can I do?
To correct or update your home/mailing address, contact Enrollment Services. To correct or update your SEVIS-Foreign address, contact the ISSO at ISSOProspective@utdallas.edu and specifically ask for your SEVIS-Foreign address to be corrected or updated.

Admission

I received an email from the ISSO saying that I am admitted, but I haven’t received my admission letter. How can I verify my admission with Enrollment Services?
You may verify your application status in Galaxy or contact Enrollment Services at admissions-status@utdallas.edu.

How can I request a duplicate admission letter?
You may request a duplicate admission letter by contacting Enrollment Services at es-webdata@utdallas.edu. If you are a graduate student from the Naveen Jindal School of Management you may request a duplicate at som-grad@utdallas.edu.

I would like to change my major. How do I do that?
You may inquire about the process with Enrollment Services.

Financial Documents and I-20 Status

I have been admitted and have submitted financial documents for my I-20. How do I get notifications on the status of my UT Dallas I-20?
You will receive an email from the UT Dallas ISSO within 2 business days of your admission notifying you of the status of your UT Dallas I-20. This message will go to your UT Dallas email address.

You will also receive an email within 2 business days after you submit any financial documents needed for your I-20. If your documents are complete, your I-20 will be issued within this 2 business day period. The email will list mailing options for your I-20. See the Required F-1 Documents webpage for details on the documents required for I-20 issuance.

Is there a deadline to submit my documents to the ISSO so my I-20 is issued?
No, there is not a deadline. It is to your advantage to submit your documents as soon as possible so your I-20 can be issued and you can apply for your visa. You may send your documents to the ISSO by email, mail, or in person by following the I-20 submission instructions.

I keep receiving an error message when I try to email financial documents to ISSOProspective@utdallas.edu. How can I send my documents?
Before emailing, please verify that the total of your attachments is no larger than 5MB. Do not send files in compressed formats, such as .rar or .zip. Instead, use a PDF, JPEG or DOC format. If you continue to have the problem, fax your documents to the ISSO.

I was granted a scholarship or assistantship after my I-20 was issued. Do I need to get a new I-20?
It is your choice. If you wish to have your scholarship or assistantship funding listed on your I-20, email a scanned copy of the original scholarship or assistantship letter to ISSOProspective@utdallas.edu and a new I-20 will be issued. The letter must be signed by your academic department representative and be on UT Dallas letterhead.

Where can I get information about scholarships and assistantships?
Visit the Financial Aid and Scholarships webpage for information on scholarships. To learn more about assistantships, contact your academic department. Please be aware the ISSO does not handle information on availability, eligibility criteria, or application procedures.

I-20 Mailing

My I-20 was sent by regular mail. To what address was it sent, and how can I get the tracking number?
As a default your UT Dallas I-20 will be sent to the SEVIS-Foreign address on file in Galaxy . To determine that address, please review your SEVIS-Foreign address in Galaxy. If you would like your I-20 to be sent to a different address, please send an email with the address to the ISSO at ISSOProspective@utdallas.edu.

There are no tracking numbers for mail sent through the U.S. Postal Service (regular mail). Mailing times vary by country; it may take 2 to 4 weeks for your packet to reach you.

I would like to request a duplicate I-20. How do I make that request?
If you want the duplicate I-20 mailed through the U.S. Postal Service to a specific address, send your request to ISSOProspective@utdallas.edu and include the address you want it mailed. If you want the duplicate I-20 sent through express mail, follow the instructions in the ISSO Express Mail webpage to set up the request. You will be responsible for payment.

By mistake I entered two or more express mail orders. How can I request a refund of the express mail shipping cost?
A: Request a refund of the express order by sending an email to support@eshipglobal.com.

Additional Questions

I still have questions about my UT Dallas I-20. Who can I contact?
You can find more information on the Receiving Your Form I-20 webpage. If you still have questions after reviewing the website, please send an email to ISSOProspective@utdallas.edu.

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