Reference Librarian Honored with CARE Award for Outstanding Service

Carol Oshel has been a librarian since she left high school. The past 11 years, she has called McDermott Library home. Most days she can be found working at the reference desk, eager to help students as they walk into the Information Commons area. These are simple facts. What’s harder to nail down are the other numerous duties she performs for McDermott Library. Oshel helps students learn how to conduct research, serves on committees, orders library materials, and is the library’s link to the School of Engineering and Computer Science. There’s no doubt- she has a full plate but you would never know it. Despite her juggling act of responsibilities, Oshel always maintains a playful attitude that quickly wins customers and her co-workers over. This hard work led to her winning a Staff Council CARE Award.

“Carol is a valued and respected member of the reference staff. Her wicked sense of humor makes our jobs a joy. She is well deserving of the Staff Council CARE Award,” said her supervisor, Linda Snow.

Oshel was one of six winners chosen from 19 nominations.
“I was surprised to win because everyone I work with could be nominated for the CARE Award,” said Oshel. “The people that I work with are dedicated to helping the students, faculty and staff, and it makes coming to work pleasant when you have people who work together.”

Oshel also handles the library’s distance learning component, is responsible for overseeing the production of all online library guides, and mentors students who want to improve their English language proficiency. While her job requires more today than it did in the past, she says she is up for the challenge.

“Reference librarianship is changing. It’s quite a bit different than when I first started and it will continue to evolve. You have to continue reading the literature and see what other people are trying and see if it will work here, and make a few mistakes along the way.”

The CARE Award program which stands for Celebrate Achievement-Reward Excellence, began in the fall of 1999. Each awardee is presented with an inscribed desk clock and a framed certificate of recognition as reminders of their contributions.