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Using Library Resources from Off-Campus

Note: The system will block access to electronic library resources from off-campus if you have overdue books or a fine of $1.00 or more. Please allow 24 to 48 hours for access to be restored once the fine is paid.
  1. Search the Library Catalog.
    • On the full title page, choose the link next to "Available Full Text."
    • To access full text electronic resources enter Net ID and password when prompted.

    How do I get my Net ID?
    Your Net ID is your User ID to login into any UTD computer resource. If you have forgotten your Net ID, go to https://netid.utdallas.edu/ for instructions on how to retrieve it or to reset your password.

  2. Search the DISCOVER from home page.
    • For electronic books on the titles list, choose the link after arrow image .
    • For online journals on the titles list, choose the link "Our Library has".
    • Enter your Net ID and password when prompted.

  3. Select "Finding Articles & Databases" from the Library's home page.
    • Choose the title you are looking for from the A-Z list or from the list of subjects.
    • Enter your Net ID and password when prompted.

  4. Select "Journals" from the Library's home page.
    • Choose the title you are looking for from the A-Z list.
    • Enter your Net ID and password when prompted.

  5. Search the Library Catalog for the title of your eBook. Limit your search to eBooks. Otherwise go directly to a supplier of eBooks by selecting "eBooks" from the Library's home page.
    • On the full title page, choose the link next to "Available Full Text."
    • Enter your Net ID and password when prompted.

  6. If you have a library fine or overdue items, the system will prohibit your access until your fine is paid. Fines can be paid at the Bursar's office or online.

If you have a problem and do not have a fine, check the troubleshooting list below. For immediate assistance, call 972-883-2955.

Off campus or remote access to McDermott Library's electronic resources is limited to currently enrolled UTD students and current UTD employees. You may not be able to connect to an electronic journal, eBook, or remote database because:

1. Running VPN on your PC can interfere with access to proxied materials.

SOLUTION: Turn off VPN before logging into the library's proxy server.
Please try to login again

2. You are not currently enrolled at UTD.

SOLUTION: You need to register for a class in order to access these materials from off-campus.

3. Your Net ID or password was typed incorrectly.

SOLUTION: Your Net ID is your User ID to login into any UTD computer resource. If you have forgotten your Net ID, go to https://netid.utdallas.edu/ for instructions on how to retrieve it or to reset your password.

4. You get a message that pop-ups have been blocked.

Solution: Enable pop-ups for your session on this site. Many of the full-text articles are displayed in a pop-up.

5. Your browser must be enabled to accept cookies to establish a connection to a remote resources.

SOLUTION: Be sure your browser supports cookies and is enabled to accept them.

6. You receive a prompt asking for a user ID or authorization and password when you try to access a title.

SOLUTION: You may have bookmarked the web site or entered its URL rather than entering via the library's description/linking page. Always link to a title from the Library home page or Online Catalog and NOT by bookmarking the website.

7. The maximum number of users from UTD who can search this resource at one time has been reached.

SOLUTION: Please wait a few minutes and try again.

8. Your browser may not run JavaScript. JavaScript is used by many of the electronic resources the library subscribes to, and if your browser is not set to run JavaScripts, you may not be able to access them.

SOLUTION: Be sure your browser supports JavaScript and that you have it configured to allow it to be used.

9. If the date is set incorrectly on your computer, you may not be able to connect to some web sites.

Solution: Set the date on your computer correctly. Check the documentation that came with your computer for instructions.

10. You are getting the following message after entering login and id info: " 400 Bad Request. The HTTP request that was submitted is invalid or malformed."

SOLUTION: Some ISP acceleration software is known to cause this type of behavior (specifically NetZero's HiSpeed software and Road Runner ISP high-speed DSL service). You may want to contact your ISP and tell them to take you off their ISP's restricted access list. Alternatively, you can also contact us with the information listed below.

11. Turning off the IE8 Security Warning can keep it from displaying every time you login.

Solution: Set your Internet Explorer custom level Security options for the Internet to display Mixed Content :
1.Open Tools and select Internet Options from the drop down menu;
2. Select the Security Tab and click the Custom Level button;
3. Scroll down to the Miscellaneous section and change Display mixed content to Enable.

12. You are not on the UTD campus, and this title is one that is only available to users on campus.

SOLUTION: Please come to the library to access this resource.

If none of the directions work, let us know. Send a message to the Library
Web Oversight Committee and tell us:

  • Your full name and academic status
  • Which electronic resource you were trying to use
  • What message you get on your screen
  • From which UTD Library web page you were trying to connect
  • What Operating system you are using
  • Who is your Internet Service provider, and
  • What Browser and which version you are using
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