Troubleshooting Electronic Reserves
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Tips for Accessing Electronic Reserve Files
1. Use one of the following browsers:
Windows - Internet Explorer 4.0 or higher
Windows – Netscape 4.0 or higher
Macintosh – Internet Explorer 4 or higher
Macintosh – Netscape 4.0 or higher
Electronic Reserve materials are best viewed using the latest
version of your browser.
2. Cookies must be enabled.
3. Use the latest version of Adobe Acrobat Reader for pdf
files. Download the latest version here
4. If you are using Windows XP, there is a built in firewall
that may interfere with ERes when it is enabled.
To disable the Internet Connection Firewall:
Open Network
Connections.
Click the Dial-up, LAN or High-Speed Internet connection
Under Network Tasks, click Change settings of this connection.
On the Advanced tab, under Internet Connection Firewall,
make sure there is no check in the Protect my computer
and network by limiting or preventing access
to this computer from the Internet.
5. You must disable pop up blockers
in order to use ERes.
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