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PoliciesAndProcedures
 

POLICIES AND PROCEDURES

Some Policies and Procedures are handed down from USPS regulations and guidelines. Most can be found in an instructional handbook such as the DMM. Please look over the policies and procedures page carefully and examine the rules. If you have any questions, feel free to call x2319, x2779, or E-Mail us. Given the nature of the USPS system and UTD guidelines, these rules may change at any time so please check back frequently to ensure that you know the latest policies and procedures.

Mail and Package Pick Up and Drop-Off Times

Pickup and drop-off times are 10:30 A.M. and 1:15 P.M. To ensure same day processing, the outgoing mail needs to be in the box by 1:15. The deadline for mail service is 3:15. Any mail received after 3:15 will be processed the next business day.

 

Addressing Standards


Choose the standard you wish to check on rules for addressing.

Domestic

International  

 

Inter-Office Mail

For mail to be delivered efficiently, you must fill out the correct Name and Mail Station of the addressee. Incorrect or omitted information may cause further delay and may be returned back to the department. For example, you would fill out "SB10 Troy McFarland" if you were to send something to the Mail Services Supervisor. "

 

Incoming Mail


The mail is picked up once daily from the Richardson mail post office at 7am. Mail is then brought back to the mail services department to be sorted before the morning run. Mail is not picked up again for the duration of the working day. If a parcel or express shows to have come after 7am, that means the post office has it and has not dropped it off. It is the responsibility of the Richardson post office to deliver any Express packages to the University. Any indication on their website stating that it was attempted to be delivered and a notice was left is just their way of saying that they have delivered it by a certain time. If you are expecting a package and it is after 7am, call the post office at (972)644-8521 and tell them to deliver it to the CRMS area so the department can get it delivered to you. Sometimes mail will come to you opened if the information is not on the mail item. This is a routine occurrence and there should not cause any alarm. We reserve the right as official UTD mail representatives to open the mail if the piece does not have proper identification information listed on it.

 

Outgoing Mail


For mail to be processed correctly, guidelines must be followed for the USPS to deliver accurately. It is essential to include a return address, regardless if the mail is metered or stamped. If a return address is not on the envelope, your mail may not reach its destination. The reason for this is if postage is due on the envelope and the recipient doesn't accept postage due mail, it is automatically returned to the USPS. Without a return address there is no where to send it and it becomes more work for USPS. Occasionally they might open it to find the original owner, but usually it goes into an undeliverable area where it more than likely just sits there. In addition, stamped parcels exceeding weight limits will not be accepted without a return address. To better serve you, your CRMS requires all stamped mail to include a return address. Not putting a return address and/or account number on the mail that is to be metered will result in returned mail. If an account number is missing, Mail Services has no way of billing the department, therefore will have to return the mail.

 

Callier, CBH, and Viceroy Bags and Mail

The Callier and CBH mail run is made once daily at 1:00 P.M. To request the Callier or CBH bags, please EMAIL or call (972)883-2319. For same day processing, the request must be made no later than 10:00 A.M. and your items must be in the mail room no later than 12:00 P.M. All other requests will be processed the next business day.

 

Scheduled Deliveries


Mail and packages are picked up and dropped off twice a day Monday through Friday, excluding University of Texas at Dallas holidays. During UT holidays, the CRMS department does NOT process mail or packages EXCEPT for winter holidays when the department schedules specific days to accept and sort mail and packages. The department will not deliver during this time, but you may call and make an appointment to come and pick up an item if needed by calling X2779 or by EMAIL. During USPS holidays that UT Dallas is scheduled to work, CRMS will operate as usual. Outgoing mail, however, will be processed the next business day. This means that if it is a postal holiday, then your mail may not go into circulation until the next business day. Packages will go out as usual, as long as the delivery service you have selected is scheduled to deliver that day.

 

Personal Mail


UTD personnel are not allowed by law to pick up personal mail. You must drop all personal mail in the USPS mailbox located on the island between Lots A and B. UTD has rules on how mail should be sent out. The return address has the UTD logo and 800 W. Campbell Rd. Richardson, TX 75080. If it does not have this information it may be considered personal mail. If you have a legitimate business excuse to put your personal address as the return address, then you must either put a sticky note on the piece explaining that, or put an official account number that can be looked up to verify the department sending the piece. Mail such as Netflix, Blockbuster, or any other movie based company will be considered personal and be rejected unless you have asked for explicit permission for the CRMS department to handle this for a UTD related purpose. All personal mail will be left in a tub next to the mail boxes in an unsecured area. It is the responsibility of the person to handle their own mail in accordance to the law.

"University Mail System for Personal Use Prohibited: Use of state postage meters or non-postage mail delivery systems which are operated with state funds for any purpose other than official state or University business is a violation of Sections 51 and 52 or Article III of the Texas Constitution. Therefore, use of The University of Texas at Dallas mail system for personal mail is prohibited."

Reference can be found HERE..

 

Formatting Mail

PREPARING Y OUR MAIL

A. Addressing Business Mail
Proper addressing ensures timely delivery. To assist us in processing your mail efficiently, please use the following information on address formats and placement when addressing your mail. For additional information, see Exhibit 6 .

Specific Format
The address formats below are recommended in the sequence and position indicated to ensure efficient handling and delivery by the U.S. Postal Service. Note that to qualify for non-profit rates, “University of Florida” must appear in the first or second line of the return address.

IntDom.gif (9278 bytes)

You will get the best possible service if you:

  • CAPITALIZE EVERYTHING IN THE ADDRESS
  • Use two letter state abbreviations (Exhibit 7 )
  • Eliminate all punctuation (except the hyphen in the ZIP+4)
  • Use common abbreviations (Exhibits 7 & 8 on pg. 33 & 34)
  • Use ZIP+4 Codes

Make sure the place where you want the mail delivered appears on the line immediately above the city, state and ZIP Code line; i.e., 123 W MAIN ST STE 400 or PO BOX 125. If both the street address and the PO Box are on the same line, the mailpiece will be delivered to the PO Box.

Address Placement
Envelopes
- Placement of the address on the face of an envelope should conform to USPS specifications as shown in Exhibit 6.
Labels - Labels for use on parcels, packages, or large envelopes must be addressed according to the recommended format in Exhibit 6. Improperly prepared labels will be returned to you for correction and/or completion. Labels that are applied must be parallel to the bottom edge of the envelope to be processed by the USPS on automation equipment.

B. Enclosures
Correspondence

Mail of any kind for transport by the U.S. Postal Service should be enclosed in an appropriate envelope or parcel and sealed. The types of enclosures determine the mailing classification.

Non-Mailables

Items such as metal pieces, glass parts, product samples, chemicals, etc., cannot be mailed in envelopes. In addition to jamming and/or damaging the mailing machines, these items can also cause serious injury to employees in the mailroom. They require special packaging before mailing or shipping. UF Mail Services will be able to determine the most appropriate handling method.

The following are also classified as non-mailables and may be returned to sender:

Envelopes and Cards if pieces are less than:
3 1/2" in height or 5" in length or .007" in thickness (thickness of a post card)

All foreign countries also impose various restrictions depending on country and item(s) being mailed.

It is recommended that when mailing questionable items to U.S. or foreign destinations, the mailer should call UF Mail Services for assistance.

Window Envelope Enclosures
Enclosures that are designed so that the address appears in a window should not be stapled to prevent movement of the address from window view. If the addressed enclosure does not properly fit the window, use an envelope without a window.

C. Envelopes
Envelopes may be sealed or unsealed when given to UF Mail Services. Unsealed envelopes will be sealed as they are processed through the postage meters. However, the department should seal large bulky envelopes with end openings since these envelopes cannot be sealed by machine.

Appropriate Size and Strength
Enclosures will determine the appropriate envelope to be used meaning the envelope will be one of the right size and strength.

  • The size should properly accommodate the insert(s). Excessively large envelopes will not keep the inserts firm. The inserts in such envelopes slide, creating an imbalance of the envelope and risking ripping and loss of contents. A snug fit keeps the enclosure firm in the envelope. Also, when an envelope too large for its contents is used, you overpay in postage because of the oversized envelope
  • Conversely, when an envelope is overstuffed it can burst at the seams. The result can be a total loss of the mailing.
  • The strength of the envelope should withstand the weight of its contents. If there is stress at the seams or sharp edges, the envelope is overloaded and can burst and lose its contents.

Types
The size of the envelope should properly accommodate the contents. In the U.S. Postal System there are two categories of envelopes: letter size and flats. Letters, non-letters and barcoded flats are rated differently by the USPS. To assure the best rate, call UF Mail Services for size and rates before preparing the mailpiece. Use light colored envelopes for legibility and please avoid dark/brilliant colors.

Letter Size - Letter size mail must be rectangular in shape for automated processing by the USPS.
To ensure prompt and efficient processing of First Class mail, it is recommended that all envelopes and cards:

  1. Have an aspect ratio of width (height) to length between 1 to 1.3 and 1 to 2.5 inclusive. If these standards are not followed, a surcharge will be applied. See UF Mail Services for envelope template if you are not sure of sizing.
  2. Be sealed or secured on all four edges so they can be handled by machines
  3. Meet the following dimensions for automated processing by USPS:

Height: 3 1/2" Min 6 1/8" Max
Length: 5" Min 11 1/2"Max
Thickness:* .007 Min 1/4" Max
* Firmly compressed
** Card Stock should not exceed .016"
Note:
Maximum thickness for automated processing is 1/4". Mail that does not meet automated processing size may not qualify for discounted rates.

Non Letter (Flats) - Non letter size envelopes are larger than the maximum letter size, but not larger than 12" high by 15" long and 3/4" thick.

D. Parcels
A corrugated carton must be used, with old addresses removed. Make sure that the contents are packed with plenty of cushioning. Address information should be typed or machine-printed on an address label and placed in the center of the box. Use a filament reinforced tape to seal your package (scotch tape and masking tape are not acceptable). Wrapping paper should not be used on the outside of the package. For more information on mailing parcels, see Exhibit 3.

E. Self-Mailers
A folded self-mailer must be prepared with the folded edge parallel to the longest dimension and the address of the mailpiece. The recommended minimum basis weight paper for folded self-mailers varies with the construction of the mailpiece.

  • For a single folded sheet with one tab, a minimum of 28 lbs.
    (17" x 22" x 500 sheets) or 70 lbs. (25" x 38" x 500 sheets)
  • For two or more sheets, sealed with a single tab, a minimum of 24 lbs.
    (17" x 22" x 500 sheets) or 60 lbs. (25" x 38" x 500 sheets)
  • For single or multiple sheets, sealed with two tabs, a minimum of 20 lbs.
    (17" x 22" x 500 sheets)

The proper placement of tabs for folded self-mailers is illustrated in Exhibit 9. As an alternative to tabs, wafer seals, tape or glue may be used to seal folded self-mailers. Tabs and other seals placed at the top of folded self-mailers should be positioned so they will not interfere with the recognition of postage information, the return address, rate markings, barcode or the facing identification mark (FIM). If placed in the barcode clear zone, tabs or wafer seals should be made of uncoated white or light colored paper that meet the standards for background reflectance and ink acceptance, except when a delivery point barcode appears in the address block.

F. Mail Processing Slips
Mail Processing Slips are required in order for UF Mail Services to process your mail. The form is completed by the mailer and must accompany the mailing to UF Mail Services. For an example of each slip, see Exhibit 4 .

For a copy of the Mail Processing Slips with your account number barcoded on them, please call UF Mail Services. Also, please note that the original must be used to make copies.

International Mail (IPA)
International Priority Air Mail Form
Delivery time is three to seven days. Use this form for international delivery if:
1. The mailpiece weighs one lb. or less (If the mailpiece weighs more than one lb., contact a University Postal Manager for other mailing options.)
2. No special services are needed (i.e. insurance or registered)
3. The mailpiece is a letter form (including envelopes up to 8 1/2" x 11" in size)

General Mail Form
USPS Services (except IPA)

Use this form for all USPS delivery services except IPA. Please note that International Air Mail sent with this form is four to eight day delivery.

G. Endorsements
Ancillary service endorsements are used by mailers to request an addressee’s new address and to provide the USPS with instructions on how to handle undeliverable pieces.

For automation rates, an appropriate endorsement (Address Service Requested, Return Service Requested, or Temp-Return Service Requested) must be used. For Standard Mail, Change Service Requested may also be used. Endorsements must be at least 8-point type and appear in one of the following locations as shown below:

  • Immediately below the return address
  • Immediately above the delivery address (This area includes the delivery address block
    and any related non-address elements such as barcode, keyline, or optical endorsement line.)
  • Immediately to the left of the postage area and below any rate marking
  • Immediately below the postage area and below any rate marking

In addition, there must be at least 1/4" clear space around the endorsement. For information on commonly used endorsements, see Exhibit 10.

Endorse.gif (8265 bytes)


"University Mail System for Personal Use Prohibited: Use of state postage meters or non-postage mail delivery systems which are operated with state funds for any purpose other than official state or University business is a violation of Sections 51 and 52 or Article III of the Texas Constitution. Therefore, use of The University of Texas at Dallas mail system for personal mail is prohibited."

Reference can be found HERE..

 

UT Dallas and USPS Holidays

UT
Dallas
U S
P S
Labor Day   September 5       Labor Day   September 5
Thanksgiving Day   November 25       Columbus Day   October 10
Day after Thanksgiving   November 26       Veterans Day   November 11
Christmas Eve   December 24       Thanksgiving Day   November 24
Winter Holiday   December 27       Christmas Day   December 26
Winter Holiday   December 28       New Year's Day   January 2
Winter Holiday   December 29       Martin Luther King Jr. Day   January 17
Winter Holiday   December 30       Presidents' Day   February 20
Winter Holiday   December 31       Memorial Day   May 28
Martin Luther King Jr. Day   January 17            
Memorial Day   May 30            
Independence Day   July 4            

 

These are the upcoming delivery service holidays for UPS, DHL, Fed Ex, and Lone Star Overnight.

UPS DHL Fed Ex Lone Star

 

 

 

Updated:April 29, 2013