eLearning FAQ (Students)

WebCT & eLearning > Students > eLearning FAQ (Students)

 
How do I find out what my NetID or NetID password is?

To access your NetID or update your NetID password, visit http://netid.utdallas.edu. If you have any problems, contact the Helpdesk at 972-883-2911 or assist@utdallas.edu. For more information on your NetID, please visit the UTD NetID FAQ.

 
My browser cannot access eLearning.

If you are having trouble accessing eLearning, there are several ways to troubleshoot:

  1. View the Technical Requirements page.
  2. Go through the Student Guide to eLearning.

 
I can get to the eLearning website, but one of my courses is not showing up.

If you do not see a course that you are registered for in eLearning, contact UTD's 24/7 eLearning Helpdesk. You will need to provide them with the following information:

  • Your name
  • Your NetID
  • The course/section number of the course you are enrolled in

 
I see a course listed in eLearning that I am no longer (or never have been) registered for.

To remove a course you are not enrolled in from your eLearning course list, please contact the UTD 24/7 eLearning Helpdesk. You will be asked for the following information:

  • Your name
  • Your NetID
  • The course/section number of the course you see in that you are not enrolled in

 
I need access to a course from a previous semester.

The instructor for the course for which you need access to must submit the request for you to have access to a course once the semester ends. The instructor will need to send us the following information:

  • Student's name
  • Student's NetID
  • Course/section number
  • Length of time student needs access to course.

 
I started a quiz in eLearning and now I get an error message!

If you have problems while taking a quiz in eLearning (i.e. your screen freezes up), it is recommended that you restart your browser, then log back into eLearning and re-enter the quiz. If this does not help the problem, restart your computer, then go back into the quiz. If you are still having problems, please contact the UTD 24/7 eLearning Helpdesk. You will need to provide them the following information:

  • Student name
  • Student NetID
  • Course/section number in which problem occurred
  • Quiz/Test name
  • Time in which issue occurred

Always remember to save your answers as you progress through your quiz. If anything happens and you are not able to get back into your quiz, since you've saved your answers, your instructor will be able to see your responses.

 
How do I...


Who do I contact for support?

 

 

Page last updated on November 3, 2009 .