Important update Residential Internet Services wired Ethernet ports will remain active
Residential Internet Services wired Ethernet ports will remain active
UTD Residents, After further exploration the Office of Information Technology staff were able to find a solution for wired Ethernet port bandwidth speed management. Applying this configuration to the residential internet infrastructure will allow both wired and wireless users to access the internet with sufficient speeds. To safeguard against service disruptions we still advise utilizing a Wi-Fi capable option. If you have a device that is not Wi-Fi capable, a “USB to Wi-Fi Adapter” can be purchased and used to connect to the network. These adapters can be purchased from many vendors including Amazon, BestBuy and Walmart, as well as the UTD Tech Store.
http://utdtechstore.com/ Supported Network Standards for Wi-Fi adapters: IEEE 802.11g, IEEE 802.11n, IEEE 802.11ac
OIT continues to work with Cisco to remedy the wireless access points’ sensitivity to power fluctuations during storm events. All wireless access points that went down in occupied units have been replaced. University Housing is working with TWC/Spectrum to reinstall their internet services, but only for the University Village apartments. This service will only be provided until the University Village network is stable. All residence halls and Canyon Creek Heights apartments will utilize CometNet/TemocNet, as the technical issues do not affect these areas. We hope to have this service for University Village in place soon and will follow up with further information once this service has been finalized. Our priority is to provide residents with a quality internet experience. OIT, University Housing and our outside partners will continue to work together to provide a solution to meet that need. Please email [email protected] or contact us at 972-883-6000 if you have questions not addressed here. Thank you for your patience.