The Atlas Portal is a single web user interface that faculty, students and staff can submit technology help requests, report outages, request a service through our service catalog and access an extensive knowledge base.
Please visit the Atlas Self-Service Portal here.
Atlas self-service catalog will guide customers through the request and submission process allowing for a more uniformed approach to identifying your needs. It will include all the products and services that The Office of Information Technology currently has to offer. This easy to use approach will allow customers to help themselves and effortlessly track the progress of their incidents or service requests.
In addition to the extensive service catalog, Atlas will provide an all-encompassing knowledge base that will allow you to search and review common technology articles to guide you through self-learning technology development while supporting yourself on common technology steps.
Atlas is a tool to increase support of the university's continued growth and expansion by implementing a more comprehensive, powerful IT service management (ITSM) solution that could scale efficiently as the university matured. OIT’s previous ITSM solution lacked flexibility and was not a truly codeless platform; limiting the capacity for innovation and requiring extensive programming knowledge. In addition, not all IT groups on campus were using the same software, which created communication, coordination, and accountability problems. A more modern solution was needed that could meet the requirements of campus technicians, server admins, and anyone involved in managing IT resources. The technical side of Atlas will provide dashboards, notifications and ticket tracking tools for technicians to be more effective in the daily operation of supporting their customers. IT managers will have extensive use of dashboards to demonstrate and report on trends and performance across their teams.
If you are an IT Technical Staff, click here.