To get started, choose from the options above.

Check the status of my application if I don’t have a NetID

Updates to the status of applications for enrollment at UT Dallas are automatically emailed to the address provided on the application.

For more information on enrollment applications, please refer to the Enrollment Services site or contact Enrollment Services by phone at 972-883-2270 or 1-800-889-2443.

Please note that enrollment applications may take 4-6 weeks for processing. A UTD ID is issued before the NetID.

For employment applications, please refer to the Human Resources Employment team website or contact them by phone at 972-883-2221.

For confidentiality reasons, UT Dallas is unable to disclose application status over the phone in all but exceptional circumstances.

Obtain my UT Dallas NetID

Please contact enrollment management, who can go over your enrollment status at UTD. They can check on the status of your enrollment, give you the UTD ID number and go over setting up a Net ID account.

Welcome Center:
1-972-883-2270

Toll Free:
1-800-889-2443

Fax:
1-972-883-2599

E-mail:
[email protected]

Set up a new UTD computer account or NetID

Step 1

  • Go to the NetID Management website.
  • Click the "Click here to get started" link under the "Setup a New UTD Computer Account" section.

Step 2

  • Click Accept under the Information Security and Acceptable Use Policy listing.
  • Click Accept under the FERPA listing.
  • Click Continue.

Step 3

  • Enter your NetID (3 letters followed by 6 numbers).
  • Click Next.

Step 4

  • Enter your 10 digit UTD-ID.
  • Click Next.
  • Enter your date of birth.
  • Click Next.

Step 5

  • An email containing a security code has been sent to your personal (non-UTD) email address on record. The email should have come from [email protected] If you didn’t receive the email, check your personal email account’s junk folder.
  • Enter the security code in the provided field.
  • Click Next.

Step 6

  • Leave the Password Reset option selected.
  • Create your new password, making sure it conforms to the policies listed.
  • Click Next.

Step 7

  • Log in with your NetID and your new password to confirm the password change.
  • Click Login.

Step 8

  • Enter your personal email address in the provided field. Depending on your entry, this will either confirm the current address on record or update it.
  • Click Next.

Forgot NetID

The NetID is sent to your personal (non-UTD) email once your account is ready to have a password set. It is also included in each successful password change email. If you do not have access to these emails, the OIT Help Desk can provide you with your NetID after confirming your 10 digit UTD-ID and date of birth.

Forgot and/or Change my NetID Password

Users can change their password via the NetID management website. If you have forgotten your password or locked your account, you will find the Password Reset and Unlock Account functionalities on this site as well. If you need further assistance please call the help desk at 972-883-2911. If for any reason they cannot resolve the issue, they will make a ticket to the admins. A specialist will work on your problem and contact you when the issue is resolved.

Step 1


Step 2

  • Click Accept under the Information Security and Acceptable Use Policy listing.
  • Click Accept under the FERPA listing.
  • Click Continue.

Step 3

  • Enter your NetID (3 letters followed by 6 numbers).
  • Click Next.

Step 4

  • An email containing a security code has been sent to your personal (non-UTD) email address on record. The email should have come from [email protected] If you didn’t receive the email, check your personal email account’s junk folder.
  • Enter the security code in the provided field.
  • Click Next.

Step 5

  • Leave the Password Reset option selected.
  • Create your new password, making sure it conforms to the policies listed.
  • Click Next.

Step 6

  • Log in with your NetID and your new password to confirm the password change.
  • Click Login.

Step 7

  • Enter your personal email address in the provided field. Depending on your entry, this will either confirm the current address on record or update it.
  • Click Next.

Password Expired

Your NetID password needs to be updated once every year. Failure to update your password will force it to expire. Please refer to the forgot password section on how to change an expired password.

Create a strong password for my NetID and other online accounts

A strong password is the first line of defense against unauthorized access to your online information, including your UT Dallas NetID account.

Consider the following tips when creating strong passwords:

  • Avoid predictable password formulas
  • Use a unique password for each site or application
  • Try to create longer passphrases, as opposed to thinking about single words. The longer a password is, the harder it is to guess or brute force.

More secure options include using a password generator for a truly random password, and using two-factor authentication with NetIDplus. In order to help you remember and generate unique passwords for all of your sites, the University has partnered with LastPass, a secure password storage vault.All students, faculty and staff have access to free LastPass accounts through UT Dallas. For Students, you can obtain a free Premium upgrade, and staff and faculty can enroll for a free Enterprise account. In order to setup your account, please visit https://www.utdallas.edu/lastpass/.

You can also protect your personal accounts outside of UTD using multifactor authentication through the use of applications such as Duo, which powers NetIDplus. For more information about NetIDplus please visit the NetIDplus how to page

Net ID Service Levels

Standard Service Level

  • Standard service is automatically available to students enrolled for at least one credit hour in the current semester and for a grace period into the next semester. PHD students enrolled last semester also have Standard service. Users entered in the Gemini (Human Resources Management) system as Student Employees, Faculty, or Staff are given Standard service level. Other users may have this service level if requested through a CAR form.

    With standard service, the user has access to the following resources:
    • UTD email inbox on the UTD email server
    • General use UNIX server giant
    • General use PC labs on campus
    • Galaxy, eLearning, and NetID web applications
    • Home directory for personal files
    • A personal web homepage
    • Access to UTD’s wireless network
    • Access to UTD’s VPN web application

Basic Service Level

  • Basic service level access can be requested by a sponsor through the CAR form instead of the full Standard services.

    Students who are not currently enrolled, but can enroll this semester without being readmitted, retain Basic service level. Students who have not enrolled for the last two major semesters (Fall and Spring) must enroll in the next major semester in order to avoid being readmitted.

    Admitted students who are qualified to enroll in the next two semesters, can pick up a Basic service level computer account from the NetID management website.

    Faculty members who leave the University have Basic service for a grace period of 30 days after termination.

    University retirees have a Basic service level account for life.

    With basic service, the user has access to the following resources:
    • UTD email inbox on the UTD email server
    • Galaxy, eLearning, and the NetID web application
    • Access to UTD’s wireless network
    • If not an incoming student, access to UTD’s VPN web application through UNIX login

Webapps Only Service Level

  • This service level is for users who are applying for admission to UTD but have not been admitted. It can also be assigned to guest accounts. This service level has no information regarding an email inbox or home directory. There is no entry in the AD directory. Applicants at Webapps Only retain this service level until their password expires.

    With Webapps Only service, the user has access to the following resources:
    • NetID and Galaxy web applications

Dormant Webapps Service Level

  • Webapps Only and Dormant Webapps have exactly the same computing privileges. The difference is that a user at Dormant Webapps service level can be reactivated to Basic or Standard service level without losing track of their email inbox or home directory. After 15 days, the email and home directory information is lost if the user is not reactivated. This service level would only be assigned to usertype applicant. It can happen when someone at Standard or Basic service level is aged and the usertype becomes applicant usertype. It can also happen if an applicant sets their password and reactivates an Dormant service level account

    With Dormant Webapps service, the user has access to the following resources:
    • Galaxy and NetID web applications

Dormant Service Level

  • When any user is moved from Standard or Basic service level level to a service level that has no access to UTD computing services, they are first moved to the Dormant service level. At this level, the user’s email inbox and home directory remain intact. The user will not be able to receive email. The LDAP and AD records are still in the directory, but blocked or disabled. It is a simple matter to restore full service back to the user. This service level only remains for 15 days.

Removed Service Level

  • After 15 days at Dormant service level, a user account is aged to the Removed service level. The LDAP and AD records are deleted. Information about the email inbox and home directory is lost.

    Users at Webapps Only service level who are aged and whose password has expired will be immediately moved to this service level. Since these users did not have an inbox or email, removal from LDAP and AD is swift.

Expunged Service Level

  • After approximately two semesters at Removed service level, a user account is aged to the Expunged service level. Some JAMS account information is deleted at this point, keeping the name, utdid, birthdate, netid, and history information.

Rules For Aging Accounts

  • Each account has an aging date. On this date, the service level is recalculated according to the following rules. If a user fits in multiple categories, the user is given the most generous service level. Note that an account can, and often does, age without any change in service level.
  • Category on Aging Date New Service Level
    Pseudo User No change if account is active
    Paid Faculty, Staff Standard
    Enrolled as a student this semester  Standard
    Enrolled as a PhD Student last semester  Standard
    Can enroll in the next semester or following  Basic
    Faculty (sponsorship not renewed) Basic for 30 days
    Retiree Basic
    Applicant

    – Dormant Webapps if at Standard or Basic Service Level.
    – Webapps only if at Dormant Webapps and password are current.
    – Removed if at Webapps Only and password has expired

    Other active accounts Dormant for 15 days
    Dormant accounts Removed
    Removed accounts Expunged


  • Aging also sets a new aging date.

    The aging date for students is automatically moved forward when the student is enrolled for the current semester. Admitted students have an aging date set to a mass aging date that allows time to enroll for the next semester.

    A batch program runs daily to age accounts that expire that day. The aging dates of February 1, June 15, and September 15 are called mass aging dates, because they are the default aging dates for many automatic account management updates. There are typically thousands of users who will age on that date.

    The aging date for students automatically advances as the student enrolls each semester. The aging date for a sponsored account must be periodically reset by the sponsor in order to continue as a sponsored acccount. If a sponsor fails to renew the account and the user is still in the system as a paid staff or faculty member, the user will continue to have a Standard service level courtesy account.

Lockout/Login Issues

There are situations in which a user can become locked out and/or unable to log into different systems at UT Dallas. A number of factors that can lead to this such as multiple bad password attempts, an old password being cached/saved to a device, etc. Users can unlock their accounts by following the below instructions. The OIT Help Desk is available to troubleshoot password issues, track down the source of bad password attempts, and reset passwords. To narrow down the cause, there are a number of questions to answer that can help resolve resolve the issue:

What resources are you able to log into?

Check to see if you are able to log into different UTD services. Specifically try logging into Galaxy, eLearning, Office 365 (Students), Exchange (Staff and Faculty), and the NetID management site. If you are unable to log into any of these resources including the NetID management website, you may need to change your password.

How long has it been since you changed your password?

Passwords expire at UTD once every year. If your password has recently expired, please refer to the “Change My Net ID Password” section on this page.

Do you have your password saved to any devices or applications?

Having an email password saved to a device can cause account lockouts. The following applications and hardware can cause account lockouts:

  • Software Applications:
    • Credential Manager for Windows (Control Panel > All Control Panel Items > Credential Manager)
    • Keychain Access for Mac(Utilities > Keychain Access)
    • Browsers with cached or auto filled credentials (IE, Chrome, Safari, Firefox)
    • Calendar Clients (Mac System Preferences->Internet Accounts)
    • Chat clients (Lync, Skype for Business)
    • Mail clients (Outlook, ThunderBird, Mail for Mac, iOS mail, Android mail)
    • Cached CometNet Credentials
    • Network Drives/Shares
    • Network Printers
    • Remote server access
    • Virtual Machines
    • eLearning App on mobile device
  • Hardware:
    • Desktops
    • Laptops
    • Smartphones/Mobile devices
    • Tablets
    • Routers
I just changed my password. Why am I locked out?

If you are denied access to your account after a password update, make sure you are logged out on all smart phones, laptops, tablets, and other devices that you may use to access your UT Dallas account or use to check your @utdallas.edu email. If you have removed your email and password from all devices and are still being locked out, the OIT Help Desk can help track down bad password attempts and assist in narrowing the search.


Step 1

  • Go to the NetID Management website.
  • Click the "Click here to get started" link under the "Setup a New UTD Computer Account" section.

Step 2

  • Click Accept under the Information Security and Acceptable Use Policy listing.
  • Click Accept under the FERPA listing.
  • Click Continue.

Step 3

  • Enter your NetID (3 letters followed by 6 numbers).
  • Click Next.

Step 4

  • An email containing a security code has been sent to your personal (non-UTD) email address on record. The email should have come from [email protected] If you didn’t receive the email, check your personal email account’s junk folder.
  • Enter the security code in the provided field.
  • Click Next.

Step 5

  • Select the Account Unlock option.
  • Click Next.