News

Phases 5-9 CometNet & TemocNet Disconnection

September 13, 2017

Phases 5-9 Residents,

In order to continue work on the CometNet and TemocNet wireless internet networks, OIT will be disconnecting the networks in your phases on Monday, Sept. 22. While the networks are down, you will be unable to connect to the networks via the wireless or the AP hardwire connection. However, your apartment is already connected to Spectrum’s internet and television service, so you will be able to access the internet through the hard-wired connection ports in your apartment. If you have any questions about connecting to Spectrum’s services, please contact the following numbers for support:

Internet: 800-379-3729 (Korcett Customer Support)
Cable TV: 866-360-5787

Thank you for your cooperation and patience. We hope that this will provide a more stable solution until we can resolve the issues with our current system.

Important update Residential Internet Services wired Ethernet ports will remain active

July 30, 2017

Residential Internet Services wired Ethernet ports will remain active

UTD Residents,
After further exploration the Office of Information Technology staff were able to find a solution for wired Ethernet port bandwidth speed management. Applying this configuration to the residential internet infrastructure will allow both wired and wireless users to access the internet with sufficient speeds. To safeguard against service disruptions we still advise utilizing a Wi-Fi capable option. If you have a device that is not Wi-Fi capable, a “USB to Wi-Fi Adapter” can be purchased and used to connect to the network. These adapters can be purchased from many vendors including Amazon, BestBuy and Walmart, as well as the UTD Tech Store.

http://utdtechstore.com/
Supported Network Standards for Wi-Fi adapters: IEEE 802.11g, IEEE 802.11n, IEEE 802.11ac

OIT continues to work with Cisco to remedy the wireless access points’ sensitivity to power fluctuations during storm events. All wireless access points that went down in occupied units have been replaced. University Housing is working with TWC/Spectrum to reinstall their internet services, but only for the University Village apartments. This service will only be provided until the University Village network is stable. All residence halls and Canyon Creek Heights apartments will utilize CometNet/TemocNet, as the technical issues do not affect these areas. We hope to have this service for University Village in place soon and will follow up with further information once this service has been finalized.

Our priority is to provide residents with a quality internet experience. OIT, University Housing and our outside partners will continue to work together to provide a solution to meet that need. Please email [email protected] or contact us at 972-883-6000 if you have questions not addressed here. Thank you for your patience.

Office of Information Technology
The University of Texas at Dallas
972-883-6000
[email protected]
http://www.utdallas.edu/oit/ris/

Wireless Network Notice

July 21, 2017

Dear Current and Future Residents,

Over the last six weeks, housing areas on the UT Dallas campus have transitioned from a third-party internet service provider, Time Warner Cable (TWC)/Spectrum, to the University’s wireless network, known as CometNet.

During the first month of service on the university network, there were multiple disruptions to residential internet service due to major thunderstorm activity in the area. The Office of Information Technology (OIT) and University Housing, as well as our equipment provider, Cisco, have been working diligently to repair the outages by installing new wireless access points to replace the damaged ones.

After an extensive investigation, it was discovered that the Cisco wireless access points are sensitive to power fluctuations and storms. Cisco is working with OIT on a solution to repair or replace these devices. Due to the unknown timeline for repair or replacement, University Housing has contacted TWC/Spectrum to reinstall the service previously provided, but in University Village apartments only. All residence halls and Canyon Creek Heights apartments will utilize CometNet, as the technical issues do not affect these areas. We hope to have this service for University Village in place soon.

Separately, we have received questions about the use of personal routers and wireless printers. Personal routers are not permitted due to their potential security risk and because they could diminish performance of CometNet. Because wireless printers utilize device-to-device communication on the network they, too, are prohibited.

Our priority is to provide residents with a quality internet experience. OIT, University Housing and our outside partners will continue to work together to provide a solution to meet that need. Please email [email protected] or contact us at 972-883-6000 if you have questions not addressed here. Thank you for your patience.


Brian Dourty
Associate Vice President and Chief Technology Officer
The University of Texas at Dallas


Matt Grief
Associate Vice President for Housing Operations
The University of Texas at Dallas

Monday, 7/31: Residential Internet Services wired Ethernet port deactivation

July 10, 2017

UTD Residents,

The Residential Internet Service infrastructure was designed to provide up to 30Mbps/30Mbps of download/upload speeds to all UTD residents. The method used to implement bandwidth management over wireless connections was known before deploying the new service. However a reliable way to enforce this policy on wired connections was not available. After working with multiple vendors and testing several configurations, we have not been able to find a reliable way to manage bandwidth usage on wired ports.

All wired ports located on the bottom of the UTD access points will be disabled on July 31st. This change will prevent users on the wired ports from consuming capacity beyond the design of the housing infrastructure and limiting service to everyone else. We will continue to investigate an appropriate method for bandwidth management on the wired ports and will re-enable the service once a solution has been found.

If you have a device that is not Wi-Fi capable, a “USB to Wi-Fi Adapter” can be purchased and used to connect to the network. These adapters can be purchased from many vendors including Amazon, BestBuy and Walmart, as well as the UTD Tech Store.

http://utdtechstore.com/
Supported Network Standards for Wi-Fi adapters: IEEE 802.11g, IEEE 802.11n, IEEE 802.11ac

Office of Information Technology
The University of Texas at Dallas
972-883-6000
[email protected]
http://www.utdallas.edu/oit/ris/

Peoplesoft Hardware Upgrade

June 22, 2017

From 5pm on Friday 6/23 to 5pm on Sunday, 6/25: Galaxy and PeopleSoft Online Applications will be Unavailable

UT Dallas community,

Several online applications commonly used by students, faculty and staff members will be unavailable from 5pm on Friday, June 23rd to 5pm on Sunday, June 25th for a PeopleSoft hardware upgrade. This is the first of two notices.

The following applications will be unavailable:

  • Galaxy Portal
  • SciQuest (eProcurement)
  • Orion (PeopleSoft Campus Solutions)
  • PeopleSoft Finance (FMS)
  • PeopleSoft HR/Payroll (HCM)
  • Business Intelligence Reports (PeopleSoft OBIEE/EPM Data Warehouse)

eLearning will not be affected by this outage. eLearning can be reached via https://elearning.utdallas.edu

eMail access will not be affected by this outage. UTD Email can be reached via http://www.utdallas.edu/oit/email/

After the applications are back up, users will need to clear the cache on their Internet browsers so that Galaxy can load properly.

Please continue to be vigilant about emails containing web links. Review emails for authenticity. Just as links at utdallas.edu are likely to be safe, consider links to utshare.utsystem.edu to be safe as well.

If you experience any issues with the applications after this maintenance work, please contact the Help Desk at 972-883-2911, email the Help Desk at [email protected], or email the applicable support team.

Enterprise Application Services Support Teams’ email addresses:

Thank you for your patience while we continue to improve our services.