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The Connect IT
THE OFFICE OF INFORMATION TECHNOLOGY
March, 2016 utdallas.edu/oit/newsletter/
TIPS FOR HANDLING ANNOYING & DANGEROUS CALLS, Part II

Telemarketing, Charity and Survey Calls

Telemarketing calls are generally legal. Law enforcement does not normally investigate these calls. If the frequency of these calls becomes a nuisance, here are some suggestions to help you manage these types of calls.

Stay on the line and wait for a representative to come on the line. When a live person comes on the line, you can decide if you are interested in the offer. If you are not interested and do not want future calls ask the representative to remove you from their calling lists. You may also choose to have your name added to the National Do Not Call Registry to reduce the number of telemarketing calls you receive from national companies by calling 1-888-382-1222 or via the Internet at www.donotcall.gov.

Certain calls are exempt from the National Do Not Call List. For more information contact the Federal Trade Commission (FTC) at www.ftc.gov.

Beep Tones, Data, FAX, High Pitch Tone Calls

Generally, calls that beep when answered are unintentional and are frequently misdirected faxes but may include other sources such as computers, pagers, alarms, etc. These types of calls are common and can be very annoying but are not illegal. Most of the time these types of misdirected calls are just mistakes and they will usually stop as soon as the person sending the fax or data realizes they are dialing the wrong number.

If you receive these types of calls regularly you can attempt to transfer the call to a fax machine. If you are successful in transferring one of the calls to a fax machine the fax will print a copy.

Debt Collection Calls

Keep in mind collection calls are not illegal. If you have no knowledge of the person they are asking for tell the collector you would like the collection calls to stop. If the calls continue, ask to speak to a supervisor or compliance manager. If you have requested the collection calls stop and they continue contact the Federal Trade Commission (FTC) to file a complaint. Contact the FTC at 1-877-382-4357 or file online at www.ftc.gov.

Phantom Debt Collection Calls

If you suspect the debt collection call is part of a Telephony Denial of Service (TDoS) or some other type of scam please review those respective sections above.

Silent Hang-Up Calls

If you are receiving silent or hang up calls between 8 a.m. and 9 p.m., these calls are usually from telemarketers, collection agencies, or other types of business calls using automated dialers. Many of these calls will display on Caller ID as "UNKNOWN", "OUT OF AREA" or "800 SERVICES." Companies use automatic-dialers to continuously call a list of numbers. The reason there is no one on the other line when you answer the call is because the companies may not have enough operators to answer every call the computer dials. These calls may be annoying but most are legal and legitimate attempts for companies to sell their products or to make contact to customers for other business purposes.

Stay on the line and wait for a representative to come on the line. When a live person comes on the line, you can decide if you are interested in the offer. If you are not interested and do not want future calls ask the representative to remove you from their calling lists. You may also choose to have your name added to the National Do Not Call Registry to reduce the number of telemarketing calls you receive from national companies by calling 1-888-382-1222 or via the Internet at www.donotcall.gov.

Certain calls are exempt from the National Do Not Call List. For more information contact the Federal Trade Commission (FTC) at www.ftc.gov.

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