Park at UT Dallas
General Information
- Permission to operate a motor vehicle or bicycle on The University of Texas at Dallas campus is granted by the University in accordance with the Texas Education Code.
- All faculty, staff and students in possession or control of a motor vehicle that is parked on the University campus are required to purchase and properly display a valid UT Dallas parking permit. This requirement also applies to parking at the University Village and Waterview Park residential complexes and at the residence hall.
- Visitors are required to obtain an authorized visitor permit.
- A grace period is allowed at the beginning of each semester for permit purchases.
- Use My Parking Account to purchase permits online, allowing 3-4 days for U.S. mail delivery. My Parking Account provides instructions to reach the UT Dallas Help Desk if users experience a problem logging in. Customers who need further assistance with purchases are encouraged to contact Parking Services at park@utdallas.edu or dial 972-883-2344.
- Online permit sales are also available for residents of Campus Housing.
Parking Update 2011 - 2012
Pay-By-Space Updates
How To Use Pay-By-Space
- Press any button on the keypad to start.
- Enter parking space number, or “stall number,” then push the green “OK” button.
- Press “1” to purchase ticket or press “2” to add more time to a currently paid for space. After pressing “2,” you will be asked to enter the “Add Time Number” found on your receipt.
- Enter the number of hours for which you would like to pay and press the green “OK” button.
- When asked if you have a coupon, press “1” for yes or “2” for no.
- Insert your credit or debit card bearing a Visa, MasterCard, Discover or American Express logo for payment.
- Collect and keep your receipt. The time your parking expires is printed on your receipt.
PayByPhone FAQ
Why Use PayByPhone?
Benefits include:
- Save time by not having to physically visit the meter
- Be reminded via text message 5-7 minutes prior to your parking expiration time
- Extend parking time remotely
- Reduced risk of being issued a citation for an expired meter
How do I sign up?
You can sign up for PayByPhone one of three ways:
- Via the Mobile App
- Install the PayByPhone app
- Click the "Sign up now" link
- Fill in the form
- Choose your country
- Type in your 10-digit cell phone number
- Choose a numeric PIN
- You have the option to "stay signed in to save time," which is selected by default
- Enter your credit card number
- Enter your card's expiration date
- Read and accept the terms and conditions
- Via the internet
- Go to www.paybyphone.com.
- Fill in the Contact Details form
- Enter First Name
- Enter Last Name
- Choose your country
- Enter Mobile Phone Number
- Enter Email Address
- Enter Zip Code (Optional)
- Choose a PIN
- Confirm your PIN
- Choose IVR Language (Optional)
- Check or uncheck the following boxes:
- "Send me a receipt for each transaction by email (FREE)" (Checked by default)
- "Send me a text reminder prior to the expiry of each parking session (additional fees may apply)" (Checked by default)
- Skip requirement to enter PIN when caller ID is detected
- Fill in the Payment Details form
- Enter Credit/Debit Card Number
- Choose Expiration Date
- Enter Name on the Card
- Enter a Promo Code (if applicable)
- Enter Vehicle Details (Optional)
- Read and accept the terms and conditions
- Via the Phone
- Call the number (1-888-450-7275) and follow the directions
- Press * to create an account
- Enter your Cell Phone Number
- Create a PIN Number
- Enter Credit Card Number
Which Credit/Debit Cards are accepted?
PayByPhone accepts Visa, MasterCard, and American Express credit and debit cards.
What are the "location codes" for UT Dallas?
Each Pay-by-Space lot has its own unique location code that is to be entered at the beginning of any PayByPhone transaction. These codes are:
- Lot F - 3005
- Lof G - 3006
- Lot I - 3007
- Lot K - 3008
- Lot M-West - 3009
The location code for each lot is posted at the lot's LUKE Pay Station kiosk. Once you have made payment in a Pay-by-Space lot via PayByPhone, your chosen location code is saved on your mobile app for your conveniance.
How to Use
What are the different ways I can use PayByPhone?
You can purchase parking time through PayByPhone three different ways:
You can purchase parking time through PayByPhone three different ways:
- You can call in using the phone number 1-888-450-7275 and follow the voice prompts
- You can download the mobile app to your smartphone
- You can use the mobile website with any Internet browser
Using the Service via Phone
What is the number I call to purchase parking time?
Call 1-88-450-7275. This number will be posted on the Pay Stations in each lot, along with the location code of the lot.
Do I have to use the phone number I registered with to call in?
No, you can call from any phone. You will press * for more options and select the option to sign in with another account.
Using the Service via Mobile App
How can I get the PayByPhone app on my phone?
The PayByPhone mobile app is available on iPhone, Blackberry, or Android smartphones. You can download the free app from the App Store, BlackBerry App World, or Android Market, or you can use the mobile website in your smartphone's browser.
Using the Service via the Mobile Website
What is the mobile website URL and how do I use it?
The URL is m.paybyphone.com, and a Mobile Web User Guide is available at paybyphone.com.
Text Messages
Why should I turn on the text messaging feature?
Having the text messaging feature on allows you to be reminded 5-7 imnutes before your Pay-by-Space time is about to expire, and has the option to extend your parking time. If your class or meeting is running long. PayByPhone allows you to extend your time remotely.
Does it cost extra to have the text messaging turn on?
Yes. The transaction fee without text messaging turned on is $0.25. It is an additional $0.10 to have text message reminder sent to your phone, bringing the total transaction fee to $0.35 when text messaging is turned on.
How do I turn my text messaging on/off?
Going to the "options" menu on the mobile app, the mobile website, or the full website will allow you to turn text messaging off.
Fees
How much does it cost to use PayByPhone?
Without using PaybyPhone, parking in a Pay-by-Space lot costs $1 per hour plus a $1 transaction fee. PayByPhone charges an additional $0.25 fee to use their service. Having the text messaging feature turned on costs an added $0.10 per transaction
Can I get a receipt?
Yes. Receipts can be emailed to you. They are also available on PayByPhone's website
Pay-By-Space FAQ
1. What are Pay-By-Space pay stations?
Pay-By-Space pay stations are electronic cashless parking meters which manage parking spaces in various parking lots on the UT Dallas campus.
2. Where are Pay-By-Space lots located on the UT Dallas campus?
Pay-By-Space operates in parking lots F and K, and portions of Lots G, I and M.
3. How much does it cost to park in a Pay-By-Space lot?
The cost to park in a Pay-By-Space lot is $1 per hour, plus $1 per transaction.
4. Why use automated pay stations?
This technology offers advantages to both the user and the University including:
- Convenient payment options – The pay stations accept credit or debit cards bearing the Visa, MasterCard, Discover or American Express logo.
- Reduced maintenance – Electronic payment allows UT Dallas to save labor costs associated with emptying traditional coin-operated meters, which previously were used on campus.
5. How do I use a Pay-By-Space kiosk?
The kiosks prompt users with on-screen, step-by-step directions to guide users through the transaction process. Press any button to start. Then enter your parking space number and press “OK.” Press “1” to purchase ticket or “2” to add more time to a currently paid for space. Enter the number of hours for which you would like to pay and press “OK.” Insert your credit or debit card and collect your receipt.
6. How do I add time to my parking?
If your time has not yet expired, you can add additional time by entering your space number (located on your receipt) and selecting “2” to add more time.” Press “OK” and then key in the “Add Time Number” from your receipt. Follow the prompts and a new receipt will print showing your adjusted expiration time. If your original time has expired, start a new parking transaction.
7. What types of payment are accepted?
Pay-By-Space pay stations only accept credit or debit cards bearing a Visa, MasterCard, Discover or American Express logo.
8. What hours do I have to pay?
As long as you are parking in a Pay-By-Space lot, you must pay the parking fee. Time for any day expires at midnight; so if you are parked in a space at midnight, you must add more time. If time has already expired, you must begin a new transaction at midnight.
9. If I pay for a spot all day, can I come and go?
Pay-By-Space does not support “in and out” privileges.
10. What do I do if a Pay-By-Space kiosk isn’t working?
If the unit seems to be malfunctioning, contact Parking and Transportation Services at 972-883-7777, and a staff member will assist you.
11. What if I paid to park but am mistakenly given a parking citation?
The most frequent error is that drivers enter the wrong space number when they park. Your receipt provides proof of payment. Take both the receipt and the citation to Parking and Transportation Services (SSB 2.300) to discuss having the ticket dismissed.
For more information about Pay-By-Space, contact Parking and Transportation Services at 972-882-7777 or park@utdallas.edu.
Other Parking Updates
-
Parking permit purchases are made online at My Parking Account. Permits may be purchased using VISA, MasterCard, or Discover cards or payroll deduction.
-
Online permit sales are now available to residents of campus housing; management offices no longer provide this service.
-
My Parking Account lets customers view their entire parking account online, update addresses and vehicles, and pay or appeal citations.
-
2011 - 2012 permits are repositionable dry-seal decals that can be removed and replaced without loss of adhesion quality. Stickers are available for motorcycles and other open vehicles.
-
All faculty and staff members are eligible to purchase both purple and orange permits.
-
The Evening Orange parking level has been reinstated.
-
Students, faculty and staff members who are disabled must request a decal displaying the disabled parking symbol.
-
Parking Services has a new email address: park@utdallas.edu.
Office Location
The University of Texas at Dallas
Office of Parking and Transportation Services
Student Services Building (SSB) - 2.300
800 W. Campbell Rd.
Richardson, TX 75080
Parking and Transportation staff are available to assist customers at the Bursar's Office on the 2nd level of the Student Services Building. The Bursar is a business office of the University and follows the University calendar.
Office Hours
Monday - Thursday 9 a.m. - 6 p.m.
Friday 9 a.m. - 5 p.m.
Closed Saturdays and Sundays
Contact
By E-mail: park@utdallas.edu
By Telephone: 972-883-2344
Mailstop: SS21
Visitor Information Center
The Visitor Information Center is located at the entrance to the University and is staffed:
Monday - Friday
7 a.m. - 9 p.m.
Closed Saturdays and Sundays
Parking passes for visitors, vendors, contractors, and other University guests are available along with campus maps.
