Registrar

How do I view and resolve transcript holds?

There are two kinds of holds that can prevent the purchase of official transcripts, financial and non-financial holds. Financial holds can only be released by the Bursars Office. Non-financial holds are released by the placing department.

How do I view my holds?
  • Log in to Orion.
  • Choose the UTD Student Center.
  • Choose the Tasks tile.
  • Your holds will be listed with the department that can release the hold.
What are examples of the types of holds?

Financial holds– are holds placed by the Bursars Office if monies are owed to UT Dallas, please find additional information on the Bursar’s Student Account Holds page.

Non-financial holds– may be placed by the Office of the Registrar, Dean of Students, or Academic Department.

Hold Type Explanation
Missing Official Document This hold indicates that you may be missing an official transcript from a prior institution or residency documentation. Please view your “To Do” list for additional information.
Commencement Regalia This hold indicates that commencement regalia was not returned.
ID Management This hold indicates that the Registrar’s Office has requested identity verification documents for various reasons.
 
How can I release my holds?

Contact the department indicated on the hold, which is listed in your Orion UTD Student Center, in the Tasks tile.

How do I know if I have a hold?

When you follow the instructions to place an order for an official transcript in Parchment you will be notified of a hold preventing transcript ordering. Holds are also viewable in Orion:

  • Log in to Orion.
  • Choose the UTD Student Center.
  • Choose the Tasks tile.
  • Your holds will be listed with the department that can release the hold.

What do I do if I typed the wrong email address on the Former Student Reactivation Form?

Please contact OIT Help Desk for assistance.

What if it has been two business days and I have not received reactivation instructions?

Your account may already be active. Please use the NetID Self-Service Portal to attempt to reset your password.

I am certain my information is correct, why am I still being denied?

Due to data entry changes over the years, try adding a space to the city, ie. Mc Kinney instead of McKinney.

I attended UTD on two separate occasions, what dates do I enter?

Enter your first year of attendance and your final year of attendance, ie. Attended 2008 to 2012 and 2014 to 2016. Enter 2008 as the First Year Attended and 2016 as the Last Year Attended.

I only attended UTD one semester, what date do I enter?

Enter the same year in both the First Year Attended and Last Year Attended fields.

What do I do if I am a Former Employee without access to the UTD Student Center in Orion?

Please complete the Former Student Reactivation form and your UTD Student Center should reactivate within two business days.

My NetID is reactivated and I have access to the UTD Student Center in Orion, but the Order Official Transcript link does not open the transcript ordering page.

The reactivation process can take up to two business days to fully update your information and allow access to transcript ordering. Please be patient, and try back again in 1 business day.

Will reactivating my NetID reactivate my utdallas.edu email address?

No, the NetID reactivation process does not reactivate your utdallas.edu email address.

How do I change order format?

Unfortunately, we are unable to change the printing format for your order once it has begun the processing stage. If you need a different format sent, please place a new order.

Why is my electronic transcript blank?

Please make sure you have the latest version of Adobe Reader and that it is set as your default pdf viewer. If you are on a Mac, you probably have another pdf viewer set as the default. Once you have downloaded the file, right-click (or ctrl-click) and choose the “Open With” option, and select Adobe Reader.

How may I request my transcript to be held for grades/degree?

Delayed processing such as ‘Hold for Degree’ and ‘Hold for Grades’ is no longer available for transcript orders. If you need grades or degrees listed on your transcript, please check through Orion Self-service to make sure your grades or degree are posted. Once they are listed in Orion, you may place an order for a transcript.

How do I view end-of-semester grades?

Students who have access to Galaxy may print end-of-semester grades from their Orion > Self Service > Student Center. To see if grades have been posted to the academic record:

  • Login to Galaxy
  • Under Orion Self-Service (Student), click View My Grades
  • Click on the term you wish to view

How do I check the status of my transcript order?

Alumni/former students and current students can check their order status by logging into the Orion via the Galaxy webpage, clicking on the My Academic tile, then clicking on “Order Official Transcript,” then clicking on “Order Status.” For Paper Transcripts, a status of “Delivered” means the transcript has been folded and placed in the mail. For Electronic Transcripts, “Delivered” means the transcript has been downloaded by the recipient. “Processing/Pending” means the transcript team continues to coordinate your order. “Available” means the electronic transcript is available for download.

How long does it take to process the transcript order?

Electronic orders for PDF are processed by an automated system, generally within 1 hour after you receive your order confirmation email. EDI orders are processed daily Monday through Friday. During high volume periods, it may take longer to process the request.

When will paper transcripts ordered through the universities Parchment website be printed?

Official Paper Transcripts will be printed and mailed at least once per week either on Monday or Thursday.