Get Emergency or Travel Assistance

Individual Travelers

1. Contact Local Assistance

List of 911 equivalents in other countries:
http://travel.state.gov/content/dam/students-abroad/pdfs/911_ABROAD.pdf 

2. Contact International SOS (ISOS)

International SOS (ISOS) is UT Dallas emergency provider for UT Dallas authorized travels. Through a worldwide network of assistance centers, clinics, and health and logistics providers, ISOS offers local expertise, preventative advice, and emergency assistance during critical illness, accident, or civil unrest.  ISOS is not medical insurance.

Call ISOS 24/7 to the nearest center available.

  1. Philadelphia: 1.215.942.8478, Sydney: 61.2.9372.2468, Singapore: 65.6338.7800, London: 44.0.20.8762.8008.  Call collect where available.
  1. Identify yourself as a UT Dallas faculty, staff or student member (Member #11BSGC000037).

Group Leaders

1. Meet the immediate needs of participants

2. Assess the situation

      • Identify specific threats or dangers.
      • Determine immediate steps that can be taken to help reduce the harm, danger, or threat level.
      • Evaluate whether they are safer remaining in their present location(s) or where they should go if relocation is necessary.

3. Contact all program participants

      • Confirm all are safe and accounted for within one hour or as soon as possible.
      • Determine and record their present locations.
      • Instruct them to follow the program’s emergency plans.

4. Contact International SOS (ISOS)

For both emergency and non-emergency help, call ISOS 24/7 to the nearest center available.

  1. Philadelphia: 1.215.942.8478, Sydney: 61.2.9372.2468, Singapore: 65.6338.7800, London: 44.0.20.8762.8008.  Call collect when available.
  2. Identify yourself as a UT Dallas faculty, staff or student member (Member #11BSGC000037).

5. Maintain a written log

      • Include specific dates, times, actions taken, and other relevant details, beginning when your first noticed the crisis and continuing through its resolution.
      • Include copies of all emails.

6. Submit an incident report

Submit to the International Center Risk and Safety Office at [email protected]

      • Include a description of the event.
      • Include a summary of information from your Incident Written Log.
      • Include recommendations for future actions.