E2E Connection

Frequently Asked Questions

Will my query automatically be forwarded to my Supervisor?

No, inquires will be treated discreetly.

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How do I get a full list of volunteers advisors and their skill sets?   

Go to the Advisee page, and fill out the form. The first search will automatically list advisors in your department with the skill you need help with.At the bottom of the results page, there is an option to make another search. If you list "ALL" in the department menu and "All" in the skill menu, you will get a list of all advisors and their skills. You can also search for "ALL" Departments with that one skill, or "ALL" Skills in one specific department.

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Where can I leave a comment regarding the E2E program?

Please go to our contact page to fill out the comment form. We look forward to hearing your opinion and suggestions.

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How do I sign up to be a volunteer?

Go to our Volunteer Advisor page, read about beoming a volunteer and click the link to fill out the form.

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If I call an advisor, should I tell them I found their name on the E2E list?

Yes. The advisors have a form to fill out when they get calls/emails through the E2E connection. This is how we can track the usability of this pilot program.

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If I email the E2E Volunteer Advisor how will they know I am an E2E advisee?

If you click on their email from the search results page, "E2E Connection" should automatically be in the subject line, so they will know that you found their address from that page. If it is not in the subject line, please help us track the usability program and put "E2E Connection" in any emails you send to the volunteer advisor.

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How can we tell if they are an E2E advisee? I get several calls a day?
                               
A.   It may be difficult to know which calls are E2E related, so you may have to ask if this is an E2E call.
       If not, then proceed to assist them, and then let them know about the E2E program.

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I can’t always get to the Contact Form when I get an E2E advisee call, what shall I do?

A.   If you are contacted by an E2E advisee it will be helpful to keep your Contact Form on your
       computer desk top, so that you may quickly access it.  If you can’t get to the contact form quickly
       jot down the date, their name, dept, question and resolution on a note pad and when you are done
       assisting them transfer the information you jotted down onto the contact form.  

Updated: February 26, 2009

February 26, 2009February 26, 2009