International Student Services

Below you will find information that many students need between the time they are admitted to UT Dallas and when their I-20 reaches them. The UT Dallas ISSO looks forward to assisting you during this process.

Questions about accessing Orion

Q: I know that Orion is the UT Dallas Student Information System. What information can I find when I log into Orion?
A: In Orion, you can verify your admission status, update your mailing address, and identify any registration blocks. 

Q: I have tried to access my UT Dallas email or log into Orion. I am having trouble. What can I do?
A: Use your Net ID and password to log in to your UT Dallas email or Orion account.

• The UT Dallas email portal is located at https://zmail.utdallas.edu/
• The Orion portal is located at http://www.utdallas.edu/galaxy/    

For assistance in setting up or accessing your UT Dallas email or Orion account, contact the UT Dallas Help Desk at assist@utdallas.edu.   

Q: I have tried to update my address in Orion. I am having trouble. What can I do?
A: To correct or update your home/mailing address, contact the Office of Enrollment Services at interest@utdallas.edu. To correct or update your SEVIS-Foreign address, contact the ISSO at ISSOProspective@utdallas.edu and specifically ask for your SEVIS-Foreign address to be corrected or updated.

Questions about admission

Questions about admission
Q: I received an email from the ISSO saying that I am admitted, but I haven’t received my admission letter.  How can I verify my admission with the Office of Enrollment Services?
A: You may verify your application status in Orion or contact the Office of Enrollment Services at interest@utdallas.edu. 

Q: I would like to request a duplicate admission letter. How do I make that request?
A: You may request a duplicate admission letter by contacting the UT Dallas Office of Enrollment Services at
es-webdata@utdallas.edu. If you are a graduate student from the School of Management you may request a duplicate at som-grad@utdallas.edu

Q: I would like to change my major. How do I do that?
A: You may inquire about the process with the UT Dallas Office of Enrollment Services at interest@utdallas.edu. 

Questions about financial documents and I-20 status

Q: I have been admitted and have submitted financial documents for my I-20. How do I get notifications on the status of my UT Dallas I-20?
A: You will receive an email from the UT Dallas ISSO within 2 business days of your admission notifying you of the status of your UT Dallas I-20. As always, this message will go to your UT Dallas email address.

You will also receive an email within 2 business days after you submit any financial documents needed for your I-20. If your documents are complete, your I-20 will be issued within this 2 business day period. The email will list mailing options for your I-20. See the ISSO website for details on the documents required for I-20 issuance.   

Q: Is there a deadline to submit my documents to the ISSO so my I-20 is issued?
A: No, there is not a deadline.  It is to your advantage to submit your documents as soon as possible so your I-20 can be issued and you can apply for your visa. You may send your documents to the ISSO by email at ISSOProspective@utdallas.edu or by fax at 972-883-4010.

Q: I am trying to email financial documents to ISSOProspective@utdallas.edu. I am receiving an error message. How can I send my documents?
A: Before emailing, please verify that the total of your attachments is no larger than 5MB. Do not send files in compressed formats, such as .rar or .zip.  Instead, use a PDF, JPEG or DOC format. If you continue to have the problem, fax your documents to 972-883-4010.

Q: I was granted an scholarship or assistantship after my I-20 was issued. Do I need to get a new I-20?
A:  It is your choice. If you wish to have your scholarship or assistantship funding listed on your I-20, email a scanned copy of the original scholarship or assistantship letter to ISSOProspective@utdallas.edu and a new I-20 will be issued. The letter must be signed by your academic department representative and be on UT Dallas letterhead.

Q: I want to find out about scholarships and assistantships. Where is this information?  
A: Visit the Financial Sponsorship webpage.  There you will find information on scholarships and assistantships. Please be aware the ISSO does not handle information on availability, eligibility criteria, or application procedures. Please refer to the Financial Sponsorship webpage for contact information on scholarships and assistantships.

Questions about I-20 mailing

Q: My I-20 was sent by regular mail. To what address was it sent, and how can I get the tracking number?
A: As a default your UT Dallas I-20 will be sent to the SEVIS-Foreign address on file in the Orion student system.  To determine that address, please review your SEVIS-Foreign address in Orion. If you would like your I-20 to be sent to a different address, please send an email with the address to the ISSO at ISSOProspective@utdallas.edu.

There are no tracking numbers for mail sent through the US Postal Service (regular mail).  Mailing times vary by country; it may take up to 30- 45 days for your packet to reach you.  Please wait for your packet to arrive.

Q: I would like to request a duplicate I-20. How do I make that request?
A: You may request a duplicate I-20 at any time by emailing ISSOProspective@utdallas.edu.  Include whether you request regular mail (please include the address you want it sent)  or express mail.  If you request express mail, follow the instructions on this webpage http://www.utdallas.edu/student/international/forms/expressmail.html prior to making the request.

Q:  By mistake I entered two or more express mail orders. How can I request a refund of the express mail shipping cost? 
A:  Request a refund of the express order by sending an email to support@eshipglobal.com.    

Q: I still have questions about my UT Dallas I-20. Who can I contact?
A: The best way to find information on receiving a UT Dallas I-20 is on the following website:  http://www.utdallas.edu/student/international/new/f1_visa.html.  If you still have questions after reviewing the website, please send an email to ISSOProspective@utdallas.edu.

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