Michael's EE-Tech page
Introduction
The Electrical Engineering Technical Support Group (known more commonly as EE-Tech) is the computer technical support arm of the Eric Jonsson School of Electrical Engineering. EE-Tech presently consists of a team of four individuals: John McConnell (supervisor and Windows server management), Michael Hamblin (Sun Solaris), Robert Henke (Windows and Macintosh desktop support), and Nicholas McCormick (Linux server and desktop support). The EE-Tech team reports to the Electrical Engineering Faculty Computer Committee, which is currently chaired by Dr. Carl Sechen.
EE-Tech's operational responsibilities are extremely broad, ranging from managing the network infrastructure in ECS North, to managing critical server equipment, to implementing computing solutions for research labs, to maintaining student computing labs in ECS North, to providing desktop support. The computing environment for the Eric Johnson School consists of approximately one dozen servers, forty-eight Cisco managed switches and routers, over three hundred Windows PCs, seventy Linux workstations, one hundred seventy Sun Solaris workstations, two dozen Apple Macintoshes, and various sundry hardware. In the IT industry, a 'large site' is one in which there is one computer administrator per one hundred systems. EE-Tech already manages twice as many systems per technical staff member as the industry average for large sites. As the Eric Jonsson School continues to grow in faculty and overall enrollment, we expect the volume of computing resources to grow significantly.
EE-Tech emulates a 24 hour response time by way of unsolicited volunteer effort and strives to provide a computing environment where most computing services are available 24 hours with three-nines of reliability (99.9% uptime or better). While this is a desirable goal, 24 hour response time is not part of the job description of EE-Tech staff; neither is it demanded.
Basic Help
All support requests for Electrical Engineering technical support need to be placed through the Information Resources Computing Help Desk. The Computing Help Desk is located in JO3.906 and can be reached by email at assist@utdallas.edu or by phone at x2911.
Notice / Disclaimer
NOTICE! The documentation and information provided here should not be consider official or sanctioned documentation under any circumstances. The materials on this page have not passed a formal review process and have not been certified for fitness. This information is provided for informational purposes on an 'as is' basis only.