Group 1 Michael Berke Sejal Desai Neil Mullen |
Virtual Store Fronts - Internet Business Models | |
| Web sites |
Storefronts allow
small web sites the ability to participate in E-commerce without any of the headaches
associated with an online store. Web site owners sign up with a storefront service such as
Affina, VStore, or Ubrandit and choose products from over 1,000 online merchants that are
uniquely relevant to their audience. All transaction processing, inventory management,
shipping, and customer service is handled by the storefront provider - the web site owner
gets a quarterly accounting of the sales activity on their site and a commission check.
Retailers have warmly embraced this
branded web site business model. First, it gives them access to the approximately 85% of
web page views happening outside of the top ten portals. Second, the retailer pays the
storefront provider on a Pay-for-Performance basis - retailer doesn't pay unless a
customer places an order. The current customer acquisition model involves paying up front
for advertising on web sites, which may or may not result in a customer. Based on the
segmentation of the Internet Sector in the Cisco-sponsored study by UT Austin [1]
this concept of storefronts would fall under the broad classification of
Internet Intermediaries" - or E-commerce facilitators. Internet intermediaries increase the efficiency of
electronic markets by facilitating the meeting and interaction of buyers and sellers over
the Internet. They act as catalysts in the process through which investments in the
infrastructure and applications layers are transformed into business transactions. Retailers
participating in the storefront commerce networks include Amazon.com, eToys, PlanetRx,
Garden.com, etc. The branded storefront is the first business model to figure out how to
monetize the highly targeted but lower traffic at small web sites. An
"affiliate comparison" performed on their site with Amazon (i.e. a comparison of
being an Amazon affiliate versus owning ones own store ) resulted in the following: · owning your own store through
Vstore.com would give you more commissions, better linkage, regular online reporting,
flexible product selection and "own" customers not Amazon's customers who end up
coming to you - i.e. you hold your own traffic. The customer service options include
tracking order status, checking problems,
modification of sites etc. The site
provides the ability to choose all products for a certain theme in one click. i.e. sports
- boating, basketball, baseball, etc. It has a free search engine registration and Meta
tag management tool. VStore provides the largest commissions varying from 2-15% depending
on product categories. It has enhanced security -using Verisign and data encryption to
target segments of the market concerned about credit card transactions and the marketing
strategy includes search engine submission and banner advertising. Affina: provides services such as market research,
database marketing, Internet services, customized technology solutions, closed loop lead
management etc. The industries they serve include Consumer electronics & office
automation; telecommunications, health care, transportation, packaged goods etc. They are
organized around industry lines into business groups. Specific managers per business group
are assigned to each site to help provide industry expertise and support. They have crisis
management programs, provide a profit center operation and a sales support center, good
marketing services, long term client partnership and technical support teams. The site has
the ability to custom select individual products. It provides greater flexibility to
customize the site. One can choose five topic categories for store to be listed under and
a tutorial for how to set up an effective site is provided which eases the process. The
site is fast with a five-minute set up and high degree of control on the design of the
site. Referral fees (Storefront owners) typically range between 3 cents and 15 cents. Ubrandit: provides limited selection currently.
The site will focus on branding financial and information content versus retail products.
(Financial/newsletter/IRpackages is not available till end 1999). VStore on
the other hand provides very easy set up and basically the same range of products as
Affina. For the casual web site owner that doesn't plan on actively marketing their site
outside of the community it is meant to support - say a church web site for example -
VStore is probably the best choice. |