Training and Customer Support
The Functional Financial Training team develops and delivers training to assist campus with PeopleSoft Financials, SciQuest and OBIEE. This function provides first-level functional support to faculty and staff for financial reporting and account reconciliation. It administers the JIRA tickets for Financial Systems and Reporting to capture reported issues and resolves them and/or transfers them to the appropriate resource for resolution. This function also performs analysis to determine commonly-occurring problems.