2 p.m. - 4 p.m. Location: AD 2.216
The "Catch Comet Pride" certificate program consists of four (4) sessions. The sessions are approximately 2-2 ½ hours in length. Once a new series is launched, a session will be offered approximately every every two weeks. Listed below is a brief description for each session in the series.
Session 2: Practice Makes Perfect (I) -- Participants will look at how to deliver good service to customers.
Get re-introduced to our customer service model.
Get exposed to customer service best practices.
Learn the common barriers to providing good service.
Practice and discuss simulated customer service transactions and situations, with special focus on welcoming behaviors.
Target Audience: This class is designed for all UTD employees.
To Register for this class please go to LEO (Learning & Education Organizer) by logging onto Galaxy clicking on LEO and clicking on "Find Available Training."
Karen Casey, 972-883-5232
Questions? Email me.