Comet Calendar, The Official Event Calendar for UT Dallas http://www.utdallas.edu/calendar/rss.php en-us This Day's Events at UT Dallas Buddhist Association at UTD - Weekly Study - Enlightening Road http://www.utdallas.edu/calendar/event.php?id=1220422376?WT.mc_id=CalendarRSS http://www.utdallas.edu/calendar/event.php?id=1220422376?WT.mc_id=CalendarRSS Sunday, Feb 14
(10:30 a.m. - 12 p.m.)

UTD Buddhist Association is offering weekly Buddhism study. (This event is mainly in Chinese, for English speakers, please check our English activities.) The classes are informal and consist of learning, discussion and meditation. We learn the basic principles and practice of Buddhism step by step. Anyone interested in learning the Buddha’s teachings is welcome to join us to begin your enlightened life!

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Onomatopoeia - Sunday Night Live! http://www.utdallas.edu/calendar/event.php?id=1220420680?WT.mc_id=CalendarRSS http://www.utdallas.edu/calendar/event.php?id=1220420680?WT.mc_id=CalendarRSS Sunday, Feb 14
(7 p.m. - 9 p.m.) Location: Galaxy Room.

A night dedicated to learning and practicing improvisational acting! All who are interested may come and watch or participate! Most games and exercises are similar to those found on "Who's line is it anyway?"

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Spring 2016 "Signature Required" Period to Withdraw from UG Courses 1st 8-week Session http://www.utdallas.edu/calendar/event.php?id=1220417858?WT.mc_id=CalendarRSS http://www.utdallas.edu/calendar/event.php?id=1220417858?WT.mc_id=CalendarRSS Wednesday, Jan 20 - Monday, Feb 15 ]]> Catch Comet Pride - Service Excellence Series (Register for the Complete Series) http://www.utdallas.edu/calendar/event.php?id=1220422487?WT.mc_id=CalendarRSS http://www.utdallas.edu/calendar/event.php?id=1220422487?WT.mc_id=CalendarRSS Tuesday, Feb 9 - Tuesday, Mar 22
(2 p.m. - 4:30 p.m.) Location: Synergy Park North - UTDesign Seminar (SPN 1.121).

Description:  The "Catch Comet Pride" certificate program consists of four (4) sessions. The sessions are approximately 2-2 ½ hours in length. Once a new series is launched, a session will be offered approximately every every two weeks. Listed below is a brief description for each session in the series.

 

Session 1 (Feb 9): Catching Comet Pride -- The participants will begin to understand the rationale and reasoning behind providing excellent customer service in higher education. They will also be introduced to five (5) Guiding Principles that were created to shape and direct the services we provide to both internal and external customers of UT Dallas. The participants will also be introduced to our service model, which will serve as our framework for series and the sessions that follow.

 

Session 2 (Feb 23): Practice Makes Perfect (I) --The participants will be re-introduced to the customer service model and exposed to customer service best practices & common barriers to providing good service. This session will also discuss and practice simulated customer service transactions and situations with special focus on welcoming behaviors.

 

Session 3 (Mar 8): Practice Makes Perfect (II) -- Participants will continue to look at how to deliver good service to both happy and angry customers. Building on the skills emphasized in session 2, participants will learn about delivering good customer service under stress (i.e. when the customer is frustrated, upset or angry). Additional topics of discussion will focus on customer service etiquette skills--in person, by email and over the phone We will also identify important transitioning behaviors for those times when we must refer a customer to someone else or are unable to deliver what the customer expects or wants from us.

 

Session 4 (Mar 22): Making It Work, Making It Personal – The participants will identify and create strategies for ensuring ongoing, excellent customer service at UT Dallas (start to finish.) This will include learning a model that can be used to evaluate our customer service efforts in each department and work unit. Then each participant will be asked to develop a personal action plan they can implement immediately to provide excellent customer service in their work area. This session also includes certificate presentations to class participants who have attended all four (4) sessions.

Click Here to Register for the Complete Series

 

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Spring 2016 "Signature Required" Period to Withdraw from UG Courses Full Term Session http://www.utdallas.edu/calendar/event.php?id=1220417855?WT.mc_id=CalendarRSS http://www.utdallas.edu/calendar/event.php?id=1220417855?WT.mc_id=CalendarRSS Thursday, Jan 28 - Monday, Mar 28 ]]> Live Healthy North Texas 10-Week Wellness Challenge http://www.utdallas.edu/calendar/event.php?id=1220423123?WT.mc_id=CalendarRSS http://www.utdallas.edu/calendar/event.php?id=1220423123?WT.mc_id=CalendarRSS Monday, Jan 25 - Friday, Apr 1
(8 a.m. - 5 p.m.)

Mark your calendars! The Live Healthy North Texas 10-Week Wellness Challenge will begin Jan. 25 and go through April 1. Registration is open online and faculty, staff and students are eligible to sign-up.

The challenge is conducted in teams of up to 10 people. To sign up online, team captains should go to www.livehealthynorthtexas.com, click “join today” and enter the Group ID: LHDUTD to create a team and add team members. Team members will then receive an email with a username and password to log in and complete their profiles.

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Managers/Supervisors' Certificate Series http://www.utdallas.edu/calendar/event.php?id=1220422484?WT.mc_id=CalendarRSS http://www.utdallas.edu/calendar/event.php?id=1220422484?WT.mc_id=CalendarRSS Thursday, Feb 11 - Thursday, Apr 21
(10 a.m. - 12 p.m.) Location: Synergy Park North - UTDesign Seminar (SPN 1.121).

Description:  Each session is two hours in length and focuses on basic supervision and management skills. Participants completing all six modules will receive certificates of completion.

Module 1 – Communication and Listening Skills – Participants will examine different communication styles and discuss ways to deal with the different styles of communication. Participants will discuss and explore other communication issues that greatly impact the success of manager/supervisor to employee relationship. (February11 from 10:00 AM till Noon)

Module 2 – EEO Laws – Participants will gain a better understanding of Equal Employment Opportunity laws and the implications they hold for the manager, supervisor and the university as it relates to hiring, discipline and termination. (February 25 from 10 AM till Noon)

Module 3 – Performance Management – Participants will discuss all aspects of an effective performance management system and the different methods for managing the performance of those they supervise. (March 10 from 10 AM till Noon)

Module 4 – Conflict Resolution – Participants will learn about the nature of conflict, common approaches we adopt when in conflict and the importance of supervisors and managers taking appropriate action in response to workplace conflict.  (March 24 from 10 AM till Noon)

Module 5 – Dynamic Discipline– In this session, managers and supervisors will learn the full range of the University’s discipline process and how to use that process legally, appropriately and effectively.  (April 7 from 10 AM till Noon)

Module 6 – Motivating and Recognizing Employees – Participants will explore key concepts behind employee motivation and learn the importance of using recognition and praise to honor employees and benefit the productivity of the work group. (April 21 from 10 AM till Noon)

Click Here to Register for the Complete Series

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