Comet Calendar, The Official Event Calendar for UT Dallas http://www.utdallas.edu/calendar/rss.php en-us This week's events for Human Resources Management at UT Dallas Catch Comet Pride - (Session 3) - Practice Makes Perfect Part 2 http://www.utdallas.edu/calendar/event.php?id=1220444262?WT.mc_id=CalendarRSS http://www.utdallas.edu/calendar/event.php?id=1220444262?WT.mc_id=CalendarRSS Monday, Oct 15
(2:30 p.m. - 4:30 p.m.)

The "Catch Comet Pride" certificate program consists of four (4) sessions. The sessions are approximately 2-2 ½ hours in length. Once a new series is launched, a session will be offered approximately every every two weeks. Listed below is a brief description for each session in the series.

Session 3: Practice Makes Perfect (II)  -- Participants will continue to look at how to deliver good service to both happy and angry customers. Building on the skills emphasized in session 2, participants will learn about delivering good customer service under stress (i.e. when the customer is frustrated, upset or angry). Additional topics of discussion will focus on customer service etiquette skills--in person, by email and over the phone We will also identify important transitioning behaviors for those times when we must refer a customer to someone else or are unable to deliver what the customer expects or wants from us.

Target Audience: This class is designed for all UTD employees.

To Register for this class please go to LEO (Learning & Education Organizer) by logging onto Galaxy clicking on LEO and clicking on "Find Available Training."

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Tea Tuesdays with the Galerstein Gender Center http://www.utdallas.edu/calendar/event.php?id=1220433064?WT.mc_id=CalendarRSS http://www.utdallas.edu/calendar/event.php?id=1220433064?WT.mc_id=CalendarRSS Tuesday, Oct 16
(10 a.m. - 4 p.m.) Location: Galerstein Gender Center, SSB 4.300.

Join the Galerstein Gender Center on Tuesdays from 10 a.m. - 4 p.m. for refreshing tea and conversation.

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Managers and Supervisors Certificate Series Program - Module 2: The Four R's of the Supervisor http://www.utdallas.edu/calendar/event.php?id=1220444287?WT.mc_id=CalendarRSS http://www.utdallas.edu/calendar/event.php?id=1220444287?WT.mc_id=CalendarRSS Wednesday, Oct 17
(2:30 p.m. - 4:30 p.m.)

Each session is two hours in length and focuses on basic supervision and management skills. Participants completing all six modules will receive certificates of completion.

Module 2 – The Four R's of the Supervisor – Participants will gain a better understanding of of how Relationships, Roles, Responsibilities, and Results work into their role as a supervisors and manager. This will include and examination of how to build on existing relationships, how various policies and laws impact our role and introduce how to get results. We will examine the implications of our responsibilites and how they impact the university.

 

 

To Register for this class please go to LEO (Learning & Education Organizer) by logging onto Galaxy clicking on LEO and clicking on "Find Available Training."

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