Accessing Your Voice Mail

From your campus phone

  • Press the message key on your phone.
  • Enter your 4 digit PIN, then press #.
    When your mailbox is created, you will be sent an email with your temporary PIN number. Use this to log in for the first time.

Checking your voicemail from another campus phone.

  • Press the messages key on the phone.
  • Press the * key and enter your extension.
  • Enter your 4 digit PIN, then press #.

OR

From an off campus local phone.

  • Dial 972-883-(Your Ext.).
  • Press * when your voicemail picks up.
  • Enter your 4 digit PIN, then press #.

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Enrollment for Voice Mail

Following the prompts, your tasks for enrollment are:

Record your Name.

  • Press 1 to begin.
  • Press # when finished recording.
  • Press 1 to accept your name.

Record your Greeting.

  • Press 1 to begin.
  • Press # when finished recording.
  • Press 1 to accept your greeting.
Voicemail is configured by default to use the Voice User Interface. To change the default to use the Touch Tone Interface, from the main menu say “Personal Options” and press 4. You are now using the Touch Tone Interface every time you log into voicemail.
You can also change to the Touch Tone Interface anytime while in the voicemail system by pressing any key and then Press 0, this is not a default or permanent setting and reverts back to the Voice User Interface once you log out of the session.

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Change Personal Settings Using the Touch Tone Interface

Record your Name.

  • Press 6, 2, 3.
  • Press 2 to re-record your name.
  • Press # when finished recording.
  • Press 1 to accept your name.

Record a Greeting.

  • Press 6, 2, 1.
  • Press 2 to re-record your name.
  • Press # when finished recording.
  • Press 1 to accept your greeting.

Set a new PIN.

  • Press 6, 3.
  • Enter a new 4 digit PIN, then press #.
  • Confirm the new PIN, then press #.

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Change Personal Settings Using the Voice User Interface

Record your Name.

  • Say “Personal Options”, then press 2, 3.
  • Press 2 to re-record your name.
  • Press # when finished recording.
  • Press 1 to accept your name.

Record a Greeting.

  • Say “Personal Options”, then press 2, 1.
  • Press 2 to re-record your greeting.
  • Press # when finished recording.
  • Press 1 to accept your greeting.

Set a new PIN.

  • Say “Personal Options”, then press 3.
  • Enter a new 4 digit PIN, then press #.
  • Confirm the new PIN, then press #.

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Listen to a message using the Voice User Interface

Once you have dialed into the Voice Access system and entered your PIN, you can use the following commands.

Say Voicemail or E-mailWhile message is playing
“Next Message”“Rewind”
“Next Unread Message”“Fast Forward”
“Previous”“Slow Down”
“End”“Pause”
“Faster”“Mark as New”
“Reply”
“Reply All”
“Forward”
“Call”
Note: Switch to the Touch Tone interface by pressing any button followed by 0.

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Listen to a message using the Touch Tone Interface

Press 1 for voicemail messages, Press 2 for email messages.

OptionsPressDuring or After MessagePress
Next Message#Next Message#
Next Unread Message##Next Unread Message##
Rewind1Replay1
Beginning11Previous11
Pause2Call2
Fast Forward3Forward6
End33Delete7
Slower4Reply8
Faster6Reply All88
Delete7Mark As Unread9
Reply8
Reply All88

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Send a Message Using the Voice User Interface

From you voicemail, you can send an e-mail message to an address from you personal Contacts or from UTD’s Global Address List.

  1. While in the system, say “Directory” or “Personal Contacts” depending on where this person’s information is located.
  2. Say the name of the person you want to send the message to and follow the prompts.
  3. Say “Send a Message” and the system will begin recording your message. Press any key to stop.
  4. Say “Send It” or “Send It With High Importance” when you have finished recording.

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Send Messages Using the Touch Tone Interface

  1. While in the system, press 5 to “Compose a Message”
  2. Using the telephone dialpad,
    • Spell the last name and the first name of the person you are searching.
    OR
    • Press # and enter the extension of the person
      • The system will request your confirmation of the OTHER AVAILABLE OPTIONS:
        1. Press 2 to add another recipient.
        2. Press 3 to remove a recipient.
        3. Press * to cancel the message.
  3. Press 1 to begin recording.
  4. After you have finished recording your message, use one of the options below:
    • Press # to send.
    • Press 1 to accept and send.
    • Press 11 to accept and send with High Importance.

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Missed Call Notifications

  1. In Outlook 2010, click on the File tab, then select the Manage Voice Mail tab. This will open Outlook Web Access.
  2. Log into OWA and your voice mail options page will now appear.
  3. Check or uncheck the option to Send an email message to my inbox when I miss a phone call.

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Changing Your PIN

  1. In Outlook, click on the File tab, then select the Manage Voice Mail tab. This will open Exchange Admin Center.
  2. Log into Exchange Admin Center and your voice mail options page will appear.
  3. Click the link for Reset my voice mail PIN.

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Unified Messaging in Outlook

You can listen to voicemail messages through your phone and also through Microsoft Outlook. In order to use Outlook to listen to messages, your computer must have speakers or headphones.

Note: When you select a new message, it changes from new/unread to saved/read. You can still listen to the message through your phone or computer.

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Listening to Messages

  • In Outlook, in your Inbox, open the voicemail email.
  • In the voicemail email, click Play on the media control bar.
  • OR
  • Click Play on Phone. Your default phone number will appear. You can change this to any local number.
  • Click Dial and the given phone will ring, anser it to hear your voicemail message.

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Deleting Messages

Even though these voicemail emails are generally very small, you still need to delet them occasionally.

  1. In Outlook, click on the voicemail email.
  2. Click Delete in the ribbon.
Note:
  • When you delete a voicemail message from Outlook, you can no longer listen to the message from your phone. However, using computer speakers, you can listen tot he message from a computer.
  • If you move the voicemail messages from your inbox to another folder, you are still able to listen to the message on your phone.
  • When you click on a message, it changes from ‘new’ status to saved and your new message waiting indicator will turn off. You can still listen to the messages on your phone as a ‘saved’ message.
  • Once a message is deleted from you phone, it can be retrieved from the deleted items folder in Outlook.

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