ISSO Processing Times for Advising, Email & Tasks
For current advising times and appointment availability, visit the ISSO Immigration Advising webpage.
Walk-in and express advising queues may have long wait times due to high demand. You will be provided with estimated wait times; however these are only estimates and are subject to change. Wait times are subject to change due to the nature and length of each advising session in the queue.
Queues may close before the end of advising hours if they have already reached their maximum capacity and there are no more places available for that day. When possible, the queue may re-open later that day.
Online Advising Response Time
When you contact an advisor online, you will usually receive a response within 3-5 business days; however during peak times it will take longer. [email protected] is available for document submissions. Advising questions sent to [email protected] will not receive a response.
Task Processing Times
To avoid processing delays, please submit a complete and correct request. Processing times begin after the submission of complete and correct documents. Incomplete or incorrect requests will not be processed within regular processing time.
Avoid the most common delays:
- Sign your request form by hand with an ink pen. Digital and electronic signatures will not be honored.
- Submit all required documents together. Submitting documents separately can delay your request.
- Answer all required questions in the form.
- If you are submitting your documents by email, do not send files in compressed formats, such as .rar or .zip. Instead, use a PDF, JPEG or DOC format.
If the advisor processing your request needs additional forms or information they will email you. If you do not respond within 5 business days, your task request will be closed and you will need to resubmit a new application if you still wish to move forward with the request.
See the chart below for estimated processing times.
Important Note: These are estimates only. Processing times are not guaranteed. Processing times may be shorter or longer depending on the volume of requests the ISSO advisors are currently processing.