Wireless Network Notice

Dear Current and Future Residents,

Over the last six weeks, housing areas on the UT Dallas campus have transitioned from a third-party internet service provider, Time Warner Cable (TWC)/Spectrum, to the University’s wireless network, known as CometNet.

During the first month of service on the university network, there were multiple disruptions to residential internet service due to major thunderstorm activity in the area. The Office of Information Technology (OIT) and University Housing, as well as our equipment provider, Cisco, have been working diligently to repair the outages by installing new wireless access points to replace the damaged ones.

After an extensive investigation, it was discovered that the Cisco wireless access points are sensitive to power fluctuations and storms. Cisco is working with OIT on a solution to repair or replace these devices. Due to the unknown timeline for repair or replacement, University Housing has contacted TWC/Spectrum to reinstall the service previously provided, but in University Village apartments only. All residence halls and Canyon Creek Heights apartments will utilize CometNet, as the technical issues do not affect these areas. We hope to have this service for University Village in place soon.

Separately, we have received questions about the use of personal routers and wireless printers. Personal routers are not permitted due to their potential security risk and because they could diminish performance of CometNet. Because wireless printers utilize device-to-device communication on the network they, too, are prohibited.

Our priority is to provide residents with a quality internet experience. OIT, University Housing and our outside partners will continue to work together to provide a solution to meet that need. Please email [email protected] or contact us at 972-883-6000 if you have questions not addressed here. Thank you for your patience.

Brian Dourty
Associate Vice President and Chief Technology Officer
The University of Texas at Dallas

Matt Grief
Associate Vice President for Housing Operations
The University of Texas at Dallas