Systems and Operations

Infrastructure Services

  • Infrastructure Services provides the Office of Information Technology the underlying foundation of Virtual, Physical, and Storage systems to support the operation and services of the University. Infrastructure Services Team maintains the reliability and viability of the computing facilities by providing optimal datacenter computing and data protection.

Database Administration & Systems Support Services

  • The Architecture and Infrastructure Services (AIS) DBA Team provides support for Oracle, SQL Server and MySQL databases that reside with the AIS enterprise database environments. The vision of the DBA Team is to expand and enhance these enterprise environments with additional features, support tools and capacity.

Windows Servers, Systems & Enterprise Platforms

  • The Architecture and Infrastructure Services (AIS) Windows Servers, Systems & Enterprise Platforms (WSSEP) team provides quality service and effective enterprise solutions to enable the University to achieve its service goals and objectives. The AIS WSSEP team focuses on, but is not limited to, Microsoft solutions: such as Windows servers and Exchange services. The AIS WSSEP team provides the highest quality of service in design, deployment, administration and maintenance of enterprise infrastructure and collaborative services; through innovative technological leadership, proactive professionalism, knowledge and the integrity of our staff.

UNIX/Linux Systems, Services & Environments

  • The UNIX/Linux Team provides backend support for many services to the campus: Wiki, Confluence, JIRA, WWW, LDAP authentication, DNS, DHCP, account management services, and general computing resources. The UNIX/Linux Team specializes in Oracle Solaris and Red Hat Enterprise Linux.

Provisioning & Access Control

  • The Provisioning and Access Center (PAC) team within the Architecture and infrastructure department processes the university’s provisioning and access requests from student, staff, and faculty constituencies. PAC is also the Security Agent for UTD, granting access to the State Comptroller Unified Financial Systems.

Identity & Access Management

  • Provides support for managing users credentials throughout their life cycle using a combination of processes, technologies, and policies. The IAM team focus is to initiate, capture, record, and manage user identities and their related access permissions to proprietary information and other UTD resources. The goal of the IAM team is to improve UTD wide productivity and security, while managing user identities, attributes, and credentials and lowering the costs associated with these efforts.

Networking and Telecommunications Services

  • Networking and Telecommunication services is responsible for the design, support and operation of the campus backbone network, the campus wireless network, connections to external networks including the commodity Internet and various research and education networks, campus communications/telephony, and video networking services.

    For additional information regarding Networking services, please visit

    For additional information regarding Telecommunication services, please visit the Unified Communications (Telecom) Support page.