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Add or Manage Devices on DUO Mobile (NetID Plus)

User needs to add another device to their account, add another phone number, or remove a device.

If you would like to add another device to your account, add another phone number, or remove a device, this can be completed through the manage devices screen.

Step 1

  • Go to the NetID management site
  • Click "NetIDplus Enrollment"
  • Log in with your NetID and password
  • Enter your UTD ID and Date of Birth when prompted 


Step 2

  • Click "My Settings & Devices" (This must be done BEFORE authenticating)
  • Log into NetIDplus with your prefered authentication method

Note: If you have recently changed cellular devices but retain the same phone number, you will need to authenticate via "phone" or "SMS". The SMS option can be chosen by clicking "Enter a Passcode". An option will appear at the bottom of the box to have a passcode sent by text message.


Step 3

  • Once logged in, you have a number of options:
    • Add a new device: you can enroll another mobile phone number, tablet, or landline
    • Device Options:
      • Reactivate Duo Mobile: Activate the Duo Mobile app if you did not activate it when you first enrolled or if you have changed devices
      • Change Device Name
      • Remove Device (If the device is not your primary device)
      • Set as Default: Set this device as the default device if using the push, sms, or phone options when connecting to the VPN


Security and Access > Authentication Management
Article 26 | Last Reviewed 6/9/2020 12:11 PM