The UT Dallas Exchange server supports Exchange ActiveSync Access.

You can access your Exchange mailbox online by visiting webmail.utdallas.edu and logging in with your NetID and password.

Note: Per the Information Security Office, forwarding emails to a personal email account outside of UT Dallas is dangerous and highly discouraged because the contents are exposed to Internet attackers and a third-party email service which has no contract with UT Dallas.

Choose an option below to get started.


Access your Exchange Email with Outlook on Campus

Step 1

  • Go to the Start Menu.
  • Click Control Panel.

screenshot of Start Menu

Step 2

  • Switch View by to Large or Small Icons.
  • Click Mail.

screenshot of All Control Panel Items

Step 3

  • Click E-mail Accounts.

screenshot of Mail Setup -Outlook

Step 4

  • Click the New… button.

screenshot of Account Settings

Step 5

  • If you have a UTD Exchange Account and are on campus, the fields will automatically be filled.
  • Click Next.

screenshot of Add New Account

Step 6

  • Click Finish to complete the setup.

screenshot of Add New Account with success message

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Access your Exchange Email with Outlook on Any Network

  1. Go to Start then click on Control Panel.
  2. Switch “View by” to either Large or Small Icons, then look for Mail.
  3. In the Mail Setup panel, click on E-mail Accounts.
  4. In the Account Settings window, click on the button titled New…
  5. In the Add New E-mail Account panel, choose Microsoft Exchange, POP3, IMAP, or HTTP and click Next.
  6. Check the box to Manually configure server settings or additional server types, then click Next.
  7. Choose Microsoft Exchange, then click Next.
  8. On the Microsoft Exchange Settings page, enter the following information:
    • Microsoft Exchange Server: outlook.utdallas.edu
    • Use Cached Exchange Mode: check the box
    • User Name: NetID

    Then click More Settings.

  9. Under the Advanced tab, verify that Use Cached Exchange Mode is checked.
  10. Under the Security tab, check the box for Encrypt data between Microsoft Office Outlook….
  11. Under the Connection tab:
    • Choose Connect using my Local Area Network (LAN)
    • Check the box for Connect to Microsoft Exchange using HTTP

    Then click on Exchange Proxy Settings.

  12. In the Microsoft Exchange Proxy Settings panel, enter the following:
    • Use this URL to connect to my proxy server for Exchange: webmail.utdallas.edu
    • Check all of the boxes.
    • Enter msstd:webmail.utdallas.edu in the remaining empty box.
    • Under Proxy authentication settings, choose NTLM Authentication from the dropdown.

    Now click OK.

  13. Click Apply and OK.
  14. In the Add New E-mail Account panel, click Check Name to verify that the connection is working properly.
  15. In the Connect to outlook.utdallas.edu panel, enter:
    • User name: campus\netid
    • Password: your password

    Check the box for Remember my password, then click OK.

  16. Click Next, then click Finish.

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Manage Mailbox Delegates in Windows

When setting up a delegate, you will select from the following three permission levels (the default level is “None”).

  • Reviewer: Delegate can read items in your folder.
  • Author: Delegate can read and create items and modify and delete items that he or she creates.
  • Editor: Delegate can read, create, modify and delete all items and files.

Note: When you set up delegate or shared access, delegates or users who share those folders have the ability to view your private contacts, events, or e-mail messages by using other software applications. To help protect your privacy, put private items in a separate, non-shared address book, calendar, or mail folder.

Step 1

  • In Outlook, click the File tab.

screenshot of Outlook tabs

Step 2

  • Click on Account Settings.
  • Choose Delegate Access from the drop-down menu.

screenshot of Account Information panel

Step 3

  • In the Delegates panel, click Add.

screenshot of Delegates window

Step 4

  • Search for the user you wish to add as a delegate.
  • Select their name.
  • Click Add.
  • Click OK.

screenshot of Delegates window with search results

Step 5

  • Set the desired permissions level for each function of Outlook.
  • Click OK to finish.

screenshot of Delegates Permissions window

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Access your Exchange Email in Outlook for Mac

Step 1

  • Click Outlook in the Menu Bar.
  • Click Preferences.
  • Click Accounts.

screenshot of Outlook Preferences window

Step 2

  • Under Accounts click the Exchange or Office 365 button to add an account.

screenshot of Accounts window

Step 3

  • Fill out the Settings as follows:
  • Click Add Account.

screenshot of Accounts window with Exchange account information form fields

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Access your Exchange Email in the OSX Mail app

Step 1

  • Click on Mail in the Menu Bar.
  • Click Preferences.
  • Choose Accounts.

Step 2

  • Under Accounts click on the “+” to add an account.

screenshot of Accounts window's Account Information panel

Step 3

  • Select Exchange mail account

screenshot of Accounts window with list of mail account options

Step 4

  • Fill out the Settings as follows:
  • Click Continue.

screenshot of Accounts window with Exchange login form fields

Step 5

  • Verify that the essential account information appears as follows:
    • Account Type: Exchange
    • Incoming Mail Server: webmail.utdallas.edu
  • Click Create.

screenshot of Accounts window with Exchange account summary

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Manage Mailbox Delegates on a Mac

When setting up a delegate, you will select from the following three permission levels (the default level is “None”).

  • Reviewer: Delegate can read items in your folder.
  • Author: Delegate can read and create items and modify and delete items that he or she creates.
  • Editor: Delegate can read, create, modify and delete all items and files.

Step 1

  • In the Menu Bar, click Tools.
  • Choose Accounts.
  • Select your UTD mail account.
  • Click Advanced.

Step 2

  • Click Delegates.
  • Under Delegates who can act on my behalf:, click the plus symbol to open the Global Address List.

Step 3

  • Search for the user you want to add as a delegate.
  • Select the user.
  • Click OK.

Step 4

  • Set the permission levels for the delegate.
  • Click OK to finish.

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Get your Exchange Email on your iOS device

Step 1

  • Tap Settings.

Step 2

  • Tap Mail, Contacts, Calendars.

Step 3

  • Tap Add Account…

Step 4

  • Tap Exchange.

Step 5

  • Fill out the Settings as follows:
  • Tap Next.

Step 6

  • Choose which Exchange services you would like to sync to your phone. Make sure that Mail is On.
  • Tap Save.

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Get your Exchange Email on your Android device

Step 1

  • Tap Settings on your Home Screen.
  • Select Add account.

Step 2

  • Tap Email.

Step 3

  • Choose Manual Setup.

Step 4

  • Tap Exchange.

Step 5

  • Fill out the Settings as follows:
    • DomainUsername: campus\Your NetID
    • Password: Your account password
    • Server: webmail.utdallas.edu
    • Tick both Use secure connection (SSL) and Accept all SSL certificates.
  • Tap Next.

Step 6

  • Choose OK for the Remote security administration popup.

Step 7

  • Choose OK for the Security update popup.

Step 8

  • Tap Activate to enable device administration.

Step 9

  • Tap Next to complete setup.

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Mobile Device Passcode Requirements

When using Exchange ActiveSync for UT Dallas email, your mobile device will require a passcode be set on the device. Devices such as mobile phones and tablets with email synced to them that do not have a passcode will prompt the user to set one. This policy is meant to reduce the security risks associated with lost or stolen mobile devices that could have UT Dallas email and/or other potentially sensitive data on them.

Additionally, this policy allows users connected to the UT Dallas email system to perform a self-service remote wipe to remove data from a lost or stolen device. Within webmail.utdallas.edu, a user can sign in, select the gear icon for Settings, select Options, select General, select Mobile devices, highlight a device associated that has been lost or stolen, and select the “Wipe all data” option. Many users also have functionality such as “Find My Phone” offered within Apple and Google cloud systems, and these features could be extremely useful to a user with a missing device.

The methods used are not intended to “take control” of personally-owned devices nor does UT Dallas monitor user location or access personal files. UT Dallas does not have control of your overall device, nor do we have a method to access your personal files or perform data backups of the entire device. Users concerned about backing up personal pictures, for example, are responsible for performing backups themselves. Users who do not wish to have screen lockout passcode enforcement may choose at any time to disconnect UT Dallas email with their mobile devices.

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Request an Exchange Account

  • Students are granted an Office 365 account by default. All requests to move to the Exchange mail server require an eCAT be filled out by the department.

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Request an Exchange Shared Mailbox

An Exchange shared mailbox is a mailbox that multiple users can use to read and send email messages. Exchange shared mailboxes can also be used to provide a common calendar, allowing multiple users to schedule and view calendar events.

An eCAT must be submitted in order to create and/or add recipients for access to an Exchange Shared Mailbox.

  • Fill out the eCAT form with the following information:
    • In the Additional Information section, specify that an Exchange shared mailbox is needed. Including:
      • Proposed Name of the shared mailbox.
      • Proposed owner of the shared mailbox.
      • Initial set of names/NetID’s that will need access to the Exchange shared mailbox.

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Access a Public Folder – OWA

Step 1

  • Log into OWA
  • Right-click Favorites and select Add public folder

Step 2

  • Select the public folder you desire, then click Add

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Add Shared Mailbox to Outlook in Windows

Step 1

  • In Outlook, click the File tab.
  • Click Add Account.

Step 2

  • Fill in the account information as follows:
    • Your Name: Title of Mailbox
    • Email Address: Mailbox Address
    • Password: Your NetID Password
  • Click Next.

Step 3

  • Click Finish.
  • Close and reopen Outlook

Step 4

After adding a shared mailbox, it is important to disable the cache mode for the mailbox.

  • In Outlook, select File > Account Settings > Account Settings.
  • Select the Exchange account in the list under the E-mail tab, then select Change….
  • Check the Use Cached Exchange Mode box to enable it. Uncheck it to disable it.
  • You will need to restart Outlook for this to take effect.

Screenshot of Outlook Server settings for disabling cached exchange mode

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Add Shared Mailbox to Outlook on a Mac

Step 1

  • In the Menu Bar, click Outlook.
  • Click Preferences.
  • In Outlook Preferences click Accounts.

Step 2

  • In the Add an Account panel, click Exchange.

Step 3

  • Fill in the account information as follows:
    • E-mail address: The mailbox email address.
    • Method: Username and Password.
    • User name: campus\NetID
    • Configure Automatically should be checked.
  • Click Add Account.

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Add Shared Mailbox – OWA

Step 1

  • Log into Outlook Web Access.
  • Click your name located at the top-right corner.
  • Click Open Other Mailbox in the drop-down menu.

Step 2

  • Enter the name of the shared mailbox.
  • Click Open.

The name in the top right corner of OWA should now be the name of the mailbox. You can now send and receive emails from this mailbox. If you need to switch back to your personal mailbox, repeat these steps, entering your name instead of the shared mailbox name.

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Enable the Bcc and/or From fields in OWA

Step 1

  • Login to the Outlook Web App with your NetID and Password
  • Open a new message
  • Click on ···

Step 2

  • Click Show Bcc and/or Show From

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Recover Deleted Items

Step 1

  • Go to webmail.utdallas.edu.
  • Log in with your NetID and Password.
  • Right-Click Deleted Items.
  • Click Recover.

Step 2

  • Search for your missing mail items by email address or subject.

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