Net ID Service Levels

Standard Service Level

  • Standard service is automatically available to students enrolled for at least one credit hour in the current semester and for a grace period into the next semester. PHD students enrolled last semester also have Standard service. Users entered in the Gemini (Human Resources Management) system as Student Employees, Faculty, or Staff are given Standard service level. Other users may have this service level if requested through an eCAT form.

    With standard service, the user has access to the following resources:
    • UTD email inbox on the UTD email server
    • General use UNIX server giant
    • General use PC labs on campus
    • Galaxy, eLearning, and NetID web applications
    • Home directory for personal files
    • A personal web homepage
    • Access to UTD’s wireless network
    • Access to UTD’s VPN web application

Basic Service Level

  • Basic service level access can be requested by a sponsor through the eCAT form instead of the full Standard services.

    Students who are not currently enrolled, but can enroll this semester without being readmitted, retain Basic service level access. Students who have not enrolled for the last two major semesters (Fall and Spring) must enroll in the next major semester in order to avoid being readmitted.

    Admitted students who are qualified to enroll in the next two semesters, can pick up a Basic service level computer account from the NetID management website.

    Faculty members who leave the University have Basic service for a grace period of 30 days after termination.

    University retirees have a Basic service level account for life.

    With basic service, the user has access to the following resources:
    • UTD email inbox on the UTD email server
    • Galaxy, eLearning, and the NetID web application
    • Access to UTD’s wireless network
    • If not an incoming student, access to UTD’s VPN web application through UNIX login

Webapps Only Service Level

  • This service level is for users who are applying for admission to UTD but have not been admitted. It can also be assigned to guest accounts. This service level has no information regarding an email inbox or home directory. There is no entry in the AD directory. Applicants at Webapps Only retain this service level until their password expires.

    With Webapps Only service, the user has access to the following resources:
    • NetID and Galaxy web applications

Dormant Service Level

  • When any user is moved from Standard or Basic service level level to a service level that has no access to UTD computing services, they are first moved to the Dormant service level. At this level, the user’s email inbox and home directory remain intact. The user will not be able to receive email. The LDAP and AD records are still in the directory, but blocked or disabled. It is a simple matter to restore full service back to the user. This service level only remains for 35 days.

Removed Service Level

  • After 35 days at Dormant service level, a user account is aged to the Removed service level. The LDAP and AD records are deleted. All information in the email inbox and home directory is lost.

    Users at the Webapps Only service level who are aged or has had their password expire will be immediately moved to this service level. Since these users did not have an inbox or email, removal from LDAP and AD is swift.

Expunged Service Level

  • After approximately two semesters at Removed service level, a user account is aged to the Expunged service level. Some JAMS account information is deleted at this point, keeping the name, utdid, birthdate, netid, and history information.

Rules For Aging Accounts

  • Each account has an aging date. On this date, the service level is recalculated according to the following rules. If a user fits in multiple categories, the user is given the most generous service level. Note that an account can, and often does, age without any change in service level.

  • Aging also sets a new aging date.

    The aging date for students is automatically moved forward when the student is enrolled for the current semester. Admitted students have an aging date set to a mass aging date that allows time to enroll for the next semester.

    A batch program runs daily to age accounts that expire that day. The aging dates of February 1, June 15, and September 15 are called mass aging dates, because they are the default aging dates for many automatic account management updates. There are typically thousands of users who will age on that date.

    The aging date for students automatically advances as the student enrolls each semester. The aging date for a sponsored account must be periodically reset by the sponsor in order to continue as a sponsored acccount. If a sponsor fails to renew the account and the user is still in the system as a paid staff or faculty member, the user will continue to have a Standard service level courtesy account.