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Duo Enrollment Tutorial

Step 1


Step 2

  • Enter your UTD-ID and Date of Birth on the next page. Once done, click Submit

Step 3

  • Click Start Setup to begin your enrollment into Duo

Step 4

  • Select the type of device that you would like to add as your 2-Factor device.

    Note: For your convenience, it is recommended that this be your mobile phone, where feasible. This would ensure you have access to your 2-Factor method as often as possible, and allows for multiple methods of using Duo (Push notifications, SMS, and Phone Call)

  • Click Continue once you are ready to proceed.
  • If you selected either the Mobile Phone or Landline option, you will need to enter your phone number and follow the ensuing instructions
  • If you selected a Tablet, you will need to choose the type of tablet you have and follow the instructions for installing the Duo Application

Step 5

  • Once you have successfully setup a device with your account, you can choose to add another device or what the default Duo behavior is for your account
  • Select Continue to Login to proceed

Step 6

  • Choose the method you want to use to authenticate using Duo and confirm once it takes place
    Note: If you chose a default method on the previous screen, this will automatically be selected for you on this prompt
  • Once you have successfully authenticated with Duo, you will see a green banner appear at the bottom of the Duo window indicating your Enrollment was successful
  • You are all set! All of your future Duo-protected logins will appear in this format for ease-of-use and continuity

Smartphone Mobile Application

If you are using the Duo Mobile application on your smartphone, you can log in using the code or push notification provided to you through the app.

Duo Application Code

  • Using the Duo app, Tap the Key button on the right side of the screen to display a passcode. You can enter this code into a Passcode or Text(SMS) field to authenticate 
  • Open the Duo app to find the “University of Texas at Dallas” button. 
  • Tap the Key button to the right side of the screen, and the application will display a code. 
  • Type this code into the “2nd Password” field to log in. 
  • To connect to the VPN: Enter this code in the second password field.

Duo Application Push

  • You can use the Duo App to authenticate with NetIDPlus. When prompted, choose the Push option. NetIDPlus will send your Duo App a notification. Once you open the Notification you will be given the option to Approve or Deny the request. Click “Approve” and this will authenticate your request. 
  • To connect to the VPN: After filling out the other information on the log in screen, type “push” into the “2nd Password” field to receive a push notification on your smartphone labelled “Login request: The University of Texas at Dallas”. 
  • Tap the “Approve” then “Confirm” in the notification, and you should be automatically logged in. 

Phone (non-app) Options

If you do not have the Duo app installed, or do not have access to a smartphone, you can still log in by having the system contact you at the phone number you set up your NetIDplus account with.

Phone Call

  • You can use your phone to authenticate with NetIDPlus. When prompted, choose the Phone option. NetIDPlus will then call you and provide instructions to verify your account so you can authenticate.
  • To connect to the VPN: After filling out the other information on the log in screen, type “phone” into the “2nd Password” field and you will receive an automated phone call.
  • Press any number on your phone’s keypad as prompted by the system, and you should be automatically logged in.

Text (SMS)

  • You can use text message to authenticate with NetIDPlus. When prompted, choose the Passcode or Text(SMS) option. NetIDPlus will then send codes to your phone. Enter one of those codes in the passcode field to authenticate. 
  • To connect to the VPN: After filling out the other information on the log in screen, type “sms” into the “2nd password field” and you will receive an automated text message with multiple codes. 
  • Type one of these codes in the “2nd Password” field to log into the system. Each of these codes can only be used one before they will expire. 

Manage Devices (Add, Change, Remove, Reactivate Devices)

If you would like to add another device to your account, add another phone number, or remove a device, this can be completed through the manage devices screen.

Step 1

  • Go to the NetID management site
  • Click "NetIDplus Enrollment"
  • Log in with your NetID and password
  • Click “My Settings & Devices” on the left. Note: If you are configured to automatically use one of your devices, you will need to cancel the automatic push.

Step 2

  • Log into NetIDplus with your preferred authentication method
Note: If you have recently changed cellular devices but retain the same phone number, you will need to authenticate via "phone" or "SMS". The SMS option can be chosen by clicking "Enter a Passcode". An option will appear at the bottom of the box to have a passcode sent by text message.

Step 3

  • Once logged in, you have a number of options:
    • Add a new device: you can enroll another mobile phone number, tablet, or landline
    • Device Options:
      • Reactivate Duo Mobile: Activate the Duo Mobile app if you did not activate it when you first enrolled or if you have changed devices
      • Change Device Name
      • Remove Device (If the device is not your primary device)
      • Set as Default: Set this device as the default device if using the push, sms, or phone options when connecting to the VPN