Welcome to UT Dallas! The UT Dallas Office of Information Technology is your go-to resource for campus technology questions.

The Help Desk team is available to assist students, staff, and faculty with a wide variety of technology issues and requests. To help you get acquainted with the technology services we offer, we’ve selected some of our most-used resources below. If you need more help, please don’t hesitate to contact us with the information on the right.

Knowledge Base & How-Tos

Our knowledge base and how-to pages provide a number of self-service instructions for UT Dallas OIT services.

To access the Knowledge Base, visit the Help Desk page. The knowledge base search is in the center of the page.

To access our How-To pages, visit our How-To Directory.

Atlas Service Catalog

Our Atlas Service Catalog is a web-based user interface that faculty, students, and staff can use to submit technology help requests, report outages, request a service. 

To access the Atlas Service Catalog:

  1. Open the Service Catalog
  2. Select the category & service you are looking for
  3. Log in with your UT Dallas NetID and password
  4. Click “Get Help” or “Request Service”
  5. Complete all requested fields and submit your request. You will receive email confirmation of your request, including your Atlas ticket number.

Frequently Requested Services

For help accessing or using the below frequently-used services at UT Dallas, click the associated links or contact the OIT Help Desk.

NetID & Password
Email
Galaxy & eLearning
  • The Galaxy Portal is the starting point for working in Orion (including Student Center, Applicant Center, and Faculty Center), PeopleSoft HR (HCM), and PeopleSoft Financials (FMS).
  • Access eLearning to view web content for courses (Note: eLearning access is only available to those enrolled in active classes at UT Dallas).
CometNet (Wi-Fi) & VPN
  • CometNet is available on the UT Dallas campus and buildings off-campus operated by UT Dallas.
  • eduroam is available on the UT Dallas campus and can be used by UT Dallas users on most other higher-education campuses around the world.
  • The VPN service is available to students, faculty, and staff to access resources only available on the UT Dallas network.
Software
  • Office 365 is available to install Microsoft Office on up to 5 devices and to use collaboration tools from Microsoft online.
  • Adobe Creative Cloud is available to UT Dallas faculty and staff.