New Help Desk Hours

June 1, 2019

The Office of Information Technology Help Desk is pleased to announce it has extended its hours of operation beginning Saturday, June 1, 2019.

The OIT Help Desk will now be available to answer all of your questions from 7 a.m. until 11 p.m. daily. Support is available by calling 972.883.2911, online webchat, e-mail, as well as through the Atlas Self-Service Portal ticketing system.

Walk-in support continues to be available in both OIT campus labs (Founders and McDermott) and in the Research Operations Center (ROC). Lab hours vary and are listed on our website. We look forward to providing you extended hour support.

Office of Information Technology
[email protected]

Alexa, Ask UT Dallas

May 1, 2019

The UT Dallas Alexa Pilot is a project designed to bring the usability and convenience of Amazon’s Alexa devices to enrich the experience of students, faculty, and staff at the University of Texas at Dallas.

Alexa Pilot – OIT Conference Room

Alexa for Business simplifies meeting room experiences for University employees. Alexa enables you to simplify day-to-day tasks, build a smarter workplace, and offer a differentiated employee experience. Alexa is used for controlling conferencing systems, check room availability, and book rooms with voice. For example, say “Alexa, join my meeting” and Alexa finds the upcoming meeting from the calendar, and connects you to the meeting.

Alexa, ask UT Dallas

Michael Tong Named Student Worker of the Year

April 22, 2019

The Office of Information Technology’s student assistant, Michael Tong, has been recognized for his outstanding leadership and contribution to the Production Support team by being named Student Worker of the Year. Michael, a senior from Garland who will graduate in May with a Bachelor of Science in Computer Science, will be honored at the Student Leadership Awards ceremony on April 22.

Each year, leadership awards are given to students and organizations that have made outstanding contributions to UT Dallas. The awards are intended to recognize and honor students’ hard work and pay tribute to their achievement on campus and in the community.

As a student assistant for the Production Support team, Michael supports the workflow automation, assisting in delivering complete workflows. During his eight months of working with the Production Support team, Michael has developed PowerShell scripts to provide capabilities including passing encrypted credentials across domains, automating the conversion of Microsoft Word documents to PDF, and performing cURL transmissions.

“Michael has made a significant contribution to the team with his desire, inquisitive nature, dedicated work ethic and friendly nature,” Debbie Greszler, Production Support Manager said. “Michael’s approach and attitude are why he has been so impactful on the Production Support team. He has a wonderful career ahead of him and will be surely missed when he graduates.”

AWS Educate

April 17, 2019

As cloud computing continues to grow in popularity, the need for employees with knowledge and skills in cloud computing has also grown. In response to this growing need, Amazon Web Services (AWS) started an initiative called AWS Educate to provide students and educators with the training and resources needed for cloud-related learning.

As a member of AWS Educate, the University of Texas at Dallas proudly provides its educators and students with twice as many AWS credits, demos, and special on-campus programs. Professors, teaching assistants, and educators receive access to AWS technology, open source content for their courses, training resources, and a large support community. Students receive credits for hands-on experience with AWS technology, training, content, career pathways, and the AWS Educate Job Board. A full list of benefits is below:

  Educators Students
AWS Credits (annually renewable)
  • $200 in AWS credits per educator – at member institutions
  • $75 in AWS credits per educator – at non-member institutions
  • AWS Account: $100 in AWS credits per student at member institutions; $40 in credits at non-member institutions
  • AWS Educate Starter Account: $75 in AWS credits at member institutions; $30 in AWS credits at non-member institutions
AWS Training
  • Free access to labs
  • Free AWS Technical Essentials eLearning course
  • 50% off instructor-led training provided by AWS in the United States, Brazil or Japan
  • 50% off AWS Associate certification exams
  • Access to AWS Technical Essentials Training Course (a $600 value)
  • Free access to labs
Curated Content
  • Free access to AWS content for classes
  • Free access to content contributed by leading educators
  • Ability to select personalized learning pathway with 30+ hours of content per path
  • Earn digital badges that showcase cloud skills
  • Free access to AWS content for homework, labs, or self-study
Collaboration Tools
  • Educator Collaboration Portal access
  • Virtual and in-person events
  • Contribute and rate content
  • Private and public discussion forums
  • Provide feedback on AWS Educate
  • Student Portal access
  • Student portfolio to store projects in one place
  • Access to Job Board and job postings

If you would like to learn more about AWS Educate, visit Additional questions can be directed to the Help Desk at 972-883-2911 or [email protected].

Honoring Dr. Martin Luther King, Jr.

January 18, 2019

On January 21, we remember Dr. Martin Luther King, Jr.—one of the world’s most influential leaders—and reflect on the everlasting impact he had on higher education. His legacy reached far beyond the civil rights movement. Dr. King showed us that education is not only a means to provide individuals with financial prosperity, but also serves as a platform to empower people to make an impact in the world. He showed the world that through education comes freedom for individuals. With education, individuals were no longer shackled by second-handed thinking.

In his book “The Purpose of Education,” Dr. King said, “The function of education, therefore, is to teach one to think intensively and to think critically. But education which stops with efficiency may prove the greatest menace to society.”

In observance of Martin Luther King, Jr. Day, UT Dallas will be closed January 21, 2019. We will resume normal business hours on Tuesday, January 22, 2019.