Atlas does a lot of things well. It helps us stay organized, document our work and fix problems. The question is: How well does our tool do all of these things, and could they be accomplished more efficiently? And more importantly, can we do it better?
The new OIT Service Catalog does more than simply list the IT services we provide to our customers. It helps OIT engage with its customers and maintain those relationships. It helps to establish boundaries and to set expectations.
The first phase of the new OIT Service Catalog rollout went live on Nov. 1 and set the framework for the second phase. The second phase will contain features, pricing, SLA, and other specific information tailored to every service in the catalog. We anticipate the second phase will go live before summer 2017.