One Card | Procurement Management | The University of Texas at Dallas
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One Card

The University of Texas at Dallas Procurement Management offers departments a MasterCard One Card Program for procuring supplies, payment of business services and covering business related travel expenditures not found in eProcurement or the University travel agencies. This program simplifies the procure-to-pay (P2P) process and is an inherently fast, flexible method of processing low dollar, infrequent purchases that cannot be handled in any other way, from vendors that accept the MasterCard credit card.

The One Card Program is authorized by a Texas Procurement and Support Services (TPASS) contract with Citibank. With the One Card you may purchase non-restricted goods and services directly from vendors. The One Card also allows cardholders to cover authorized travel and related expenditures while in travel status. This program will reduce the time and effort required to make payments for university purchases. The use of the One Card to pay for a purchase does not exempt the university or its officers and employees from the purchasing/travel requirements of state law and the TPASS.

How do I obtain a One Card?

To apply for a University issued One Card, you need to fill out an online application form. Please see One Card PS Application Guide for instructions.

Please see One Card PS Application Guide for Approvers for instructions on the approval process.


What happens next?

One Card Process

How do I use the One Card?
The One Card works a lot like a credit card. A cardholder may make low dollar value purchases (up to the maximum single transaction limit on the individual card) from vendors that accept MasterCard credit cards. The card may be used for purchases of goods and services specifically related to the cardholder's area of expertise and/or their job-related duties at The University of Texas at Dallas.

How do I dispute a transaction?
For unrecognizable transactions or purchases that appear incorrect, review the receipts and see if they can match the transaction by dollar amount – some vendor’s process credit card transactions through a parent company. If they still cannot find anything, contact the vendor first and try to resolve the discrepancy. If an agreement cannot be reached with the vendor, complete a Cardholder Dispute Form and fax to the CITI Bank contact listed on the dispute document.

How do I contact Citibank?
The One Card program is serviced using a team approach with CITI Bank’s Customer Service Center. This center is available 24 hours a day, 7 days a week to assist the cardholder with general questions about the Purchasing Card account. 

CITI Bank Customer Service can be reached at 1-800-248-4553.

Want to know more?
Additional information regarding the following can be found in the One Card Program Guide:
  • General information
  • Card activation
  • Card termination
  • Lost or Stolen One Card
  • Credits/Returns
  • Card limits
  • Receipts for OneCard
  • Allowed/Disallowed purchases
  • Auditing.

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