How do I change order format?

Unfortunately, we are unable to change the printing format for your order once it has begun the processing stage.  If you need a different format sent, please place a new order.

Why is my electronic transcript blank?

Please make sure you have the latest version of Adobe Reader and that it is set as your default pdf viewer. If you are on a Mac, you probably have another pdf viewer set as the default. Once you have downloaded the file, right-click (or ctrl-click) and choose the “Open With” option, and select Adobe Reader.

How may I request my transcript to be held for grades/degree?

Delayed processing such as ‘Hold for Degree’ and ‘Hold for Grades’ is no longer available for transcript orders. If you need grades or degrees listed on your transcript, please check through Orion Self-service to make sure your grades or degree are posted. Once they are listed in Orion, you may place an order for a transcript.

How do I view end-of-semester grades?

Students who have access to Galaxy may print end-of-semester grades from their Orion > Self Service > Student Center. To see if grades have been posted to the academic record:

• Login to Galaxy
• Under Orion Self-Service, click View My Grades
• Choose the term, using  the radio button
• Click Continue

How do I check the status of my transcript order?

Alumni/former students can check their order status by logging into the UT Dallas Transcript Storefront and clicking on “Order Status.” Current students can check their order status by logging into the Galaxy portal, clicking on “Order Official Transcript,” then clicking on “Order Status.”

For Paper Transcripts, a status of “Delivered” means the transcript has been folded and placed in the mail.  For Electronic Transcripts, “Delivered” means the transcript has been downloaded by the recipient. “Processing/Pending” means the transcript team continues to coordinate your order. “Available” means the electronic transcript is available for download.

How long does it take to process the transcript order?

Orders are generally processed within 3 to 5 business days once the University Registrar’s office receives the request. During high volume periods, it may take longer to process the request.