Mail Services

Shipping, Receiving, Distribution


Holiday Schedule for Mail Services

Thanksgiving Week

Mail Services (Shipping, Receiving, Distribution) will be closed Thursday, November 26 and Friday, November 27. No mail or packages will be received or delivered on these dates. Normal hours will resume on Monday, November 30.

Winter Break

Mail Services (Shipping, Receiving, Distribution) will be closed Wednesday, December 23, 2015 through Friday, January 1, 2016. No mail or packages will be received or delivered on these dates. Normal hours will resume on Monday, January 4, 2106.

Feel free to contact Central Receiving and Mail Services ( / 972.883.2779) with any questions you have about tracking items, mailing policies, procedures, or how to save money on postage. So we can better serve you, please have your tracking number and address information on hand when you contact us.

Note: if USPS shows that your item was delivered after 07:00 a.m., we will not receive it until 07:00 a.m. the following business day.

Please contact Jerry Porter ( / 972.883.2427) with questions about freight charges, eShipGlobal, or shipping.

Students: For answers to questions about mail service in University Commons or University Village, please see your Residential Life Contact.


Pick Up / Drop-Off / Delivery Times

Mail is normally picked up every weekday at 10:30 a.m. and 1:15 p.m. Any mail placed in your department’s mail box by 1:15 p.m. will be processed that same day. Any mail received in the mail room after 3:15 p.m. will be processed the next business day.

A special mail run to —

— is made every Thursday at 12:30 p.m. Please contact Mail Services ( / 972.883.2779) to request mail bags for these facilities. Any requests made by 10:00 a.m., with mail bags in the mail room by 12:00 p.m., will be delivered on that day.

With the exception of the winter holidays, Mail Services does not process mail on UT Dallas holidays. During the winter holidays, please contact Mail Services ( / 972.883.2779) for an appointment to visit the Service Building and get your department’s mail. Mail Services will also schedule specific days on the winter holidays when mail carriers will pick up mail from department mail boxes.

If the University is open during any of the USPS holidays, Mail Services will operate normally, but your mail may not go into circulation until the next business day. This will also happen on occasions when a private delivery service is closed on a day when the University is open.

Addressing Inter-Office Mail

Ensure that your package gets to the right person by providing a complete address when you use inter-office mail. A complete address consists of:

  • The recipient’s Mail Stop
  • The recipient’s Full Name

For example, a package meant for the Mail Services Supervisor would be addressed “SB10 Troy McFarland.” Unfortunately, we must return any package with an incomplete address.

Ensure that your package always gets back to you if there’s a problem (room reassignment, etc…) by including a complete return address.

Addressing Outgoing Mail

All outgoing mail must have a return address; All metered mail must also have the account number of the department to be billed. Not having this information could cause problems at both Mail Services and at the post office. Unfortunately, Mail Services must return any mail that is missing this information.

Stamps are sold in the Visitor Center and University Book Store.

International mail may require the use of a USPS Customs Form.

Incoming Mail

Mail is picked up every weekday at 7:00 a.m. from the Richardson Post Office, sorted at Mail Services, and distributed on the first mail run of the day.

If you are tracking a package and the delivery service reports that it was dropped off at the post office after 7:00 a.m., it will still be there —unless you paid for some sort of express delivery. Please note that some delivery service web sites record this type of delivery as “attempted to deliver; notice left.” The post office brings express deliveries to Mail Services, so if you know that your express package is at the post office after 7:00 a.m., you can always contact the Richardson Post Office directly, to ask them to bring it to Mail Services.

Any mail received with an incomplete campus address will need to be opened by Mail Services in order to determine its correct Mail Stop.

Large Packages / Long Storage

Unfortunately, we cannot accommodate deliveries that weigh more than 3,000 pounds. If you are expecting a delivery that weighs over 3,000 pounds, please contact the Move and Events team or an industrial moving company to arrange for delivery and installation.

CRMS is also not equipped to store packages for more than 3 business days in our facility.

Feel free to contact us if you have any questions about these policies.


Staples: Please contact Staples when you need to return one of their items, then contact Mail Services ( / 972.883.2779.) Staples may require you to place another order if you need a replacement for the item that you are returning.

Delivery Service (DHL, eShipGlobal, FedEx, UPS, etc.): Please contact Mail Services ( / 972.883.2779) if an airway bill was provided with your package. Mail Services will automatically be notified if you arrange to return a package via eShipGlobal. To avoid any delays or complications—

  • Provide your phone number and a pick-up time to the delivery service if they are retrieving their package directly from you.
  • Ensure that your package is properly packed and taped. Mail Services recommends that you cross-tape the package, twice. Unfortunately, Mail Services cannot provide boxes.
  • Ensure that your package includes the delivery service’s return label, filled out in their preferred method. Mail Services can provide different types of return labels and label holders for many delivery services.

Personal Mail

Personal mail can be dropped off at the USPS mailbox located outside the south entrance of the Alexander Clark Center (CN.)

Please do not put your personal mail in a department mail box; Mail Services is prohibited by law from picking it up:

“University Mail System for Personal Use Prohibited: Use of state postage meters or non-postage mail delivery systems which are operated with state funds for any purpose other than official state or University business is a violation of Sections 51 and 52 or Article III of the Texas Constitution, Therefore, use of The University of Texas at Dallas mail system for personal mail is prohibited.”

—Mail Services Policy (UTDBP3069) § 4.C

Please do not order personal items for delivery to your University address. They will be rejected. Such items include, but are not limited to:

  • Alcoholic Beverages
  • Flowers
  • Intimate Apparel

You will be contacted about any items that aren’t automatically rejected, but still considered questionable, so you can arrange to pick them up within five business days. If you are unable to pick them up within that time, the items in question will be returned to their sender.

If you forget to put a UT Dallas return address (800 W. Campbell Rd. Richardson, TX 75080) on mail sent out for University business, it could be considered personal mail. If for some reason you need to use a personal return address on mail meant for University business, please discuss it with Mail Services ( / 972.883.2779) before attempting to doing so.

USPS Postage Prices


Service Effective Jan 27 2013 Effective Jan 26 2014 Change
For more information, try the USPS Postage Calculator.
Redesign Your Mail to Save on Postage (PDF)
First-Class Mail      
  One-ounce letter $0.46 $0.49 +7%
  One-ounce letter, metered N/A $0.48 N/A
  One-ounce flat $0.92 $0.98 +7%
  One- to three-ounce parcel $2.07 $2.32 +13%
  Each additional ounce      
    letters and flats $0.20 $0.21 +5%
    parcels $0.17 $0.18 +6%
  Postcard $0.33 $0.34 +4%
Standard Mail, 3-Digit Auto $0.27 $0.28 +5%
Certified Mail $3.10 $3.30 +7%
Electronic Return Receipt $1.25 $1.35 +9%

Mailboxes and Keys

Please fill out and submit the appropriate form to request a mailbox or key:

eShipGlobal Accounts

To get an account with the eShipGlobal online shipping center for UT System, please use our online form to Request Access to eShipGlobal.